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Standard Life: Personal pension reviews

View other Standard Life products
3.93
Based on 65 reviews, last reviewed 24th Aug 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
25%
See only 4 star reviews
12%
See only 3 star reviews
5%
See only 2 star reviews
9%
See only 1 star reviews
49%

Latest highest rating:

5

My pension is doing and the app is really easy... My pension is doing and the app is really easy to use Reviewed on: 24th August 2026
Rebecca Midgley's avatar
Rebecca Midgley

Latest lowest rating:

2

What on earth has happened to Standard Life Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews R... Read more Reviewed on: 25th October 2024
Christopher Canham's avatar
Christopher Canham
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About this product

You can open a Standard Life personal pension with just £1.

Pay into your Standard Life personal pension regularly or as a one-off. You can also transfer pensions from other providers and Standard Life won’t charge you fees. Choose from a ready-made pension or choose your own, selecting from over 50 investment options.

Standard Life pension reviews help you find out what it’s really like to be a customer. If you’ve used Standard Life before, you can also leave a review and share your experience.

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Standard Life Personal pension reviews (65)

Appauling - Lost 5K in 2 Weeks

1
Thanks to Standard Life investing in a terminated fund, my money is at risk. Their service is appauling, their complaint investigation is floored and as soon as whats left of my pension is accessible, I will be moving to another company. Take my advice, DO NOT USE Standard Life, and if you are already doing so, take action to transfer your investment somewhere else. Reviewed on: 13th May 2022
Rob's avatar
Rob

HORRENDOUS , OBSTRUCTIVE PENSIONS OMBUDSMEN AND COURT ACTION NOW PROGRESSING

1
Once a trusted company now ,something is not right , obstructive in allowing me to withdraw my fund, delays of weeks when a fund should have immediate access, these funds were to finance supplies to the Polish Border for the Ukraine Conflict , even had the nerve to suggest I should not be withdrawing my own money to help people , These guys are simply trying to obstruct and delay withdrawals so make sure you research your exit as I would no longer invest with this firm , I do no trust what they say as so many lies since February this year, false promises , similar to other reviews , DONT LEAVE YOUR FUNDS WITH THEM Reviewed on: 13th April 2022
jason canorubalcabadoy's avatar
jason canorubalcabadoy

Appauling

1
Although quick to respond and polite in nature, getting any coherent answer even on the most basic request take many attempts. Correspondence appears to be considered in isolation without any consideration for the history of the issue raised I’ve never experienced such incompetence anywhere previously. Reviewed on: 8th April 2022
Dan Farrington's avatar
Dan Farrington

Terrible customer Service

1
Avoid at all costs. I have a small Drawdown pension with Standard Life and have wasted hours trying to withdraw less than 10% of this recently. Can only withdraw tax free cash online so had to phone, as I wanted some tax free & some taxable money. When I eventually got through had a 45 minute interrogation asking lots of irrelevant questions & being treated like an idiot. 5 days until I received the money, then taxed incorrectly - claimed not to have received tax code issued nearly a year ago! SO inefficient. And value has fallen like a stone despite being in low risk fund. Reviewed on: 5th March 2022
Julie Naismith's avatar
Julie Naismith

Money not paid as agreed

1
I been trying to collect my tax free lump sum for 1 month been told few excuses over the last couple of weeks but finally on Friday I was given another promise from Derek that the latest I could expect the money was 5 pm today ! Still no money ! Poor excuse’s each time Beware of this company something is not right I will be opening a complaint with the ombudsman regardless of the reasons soon as possible Reviewed on: 28th February 2022
Neil 's avatar
Neil

No longer understand my investment

1
At one time my pension performed well, was managed well and then suddenly I was pushed/forced toward a different solution and that is no longer the case. The website is easy in some areas and incomprehensible in others. Previously it had been easy to navigate and understand. Reviewed on: 17th February 2022
Misterjspencer's avatar
Misterjspencer

Poor Customer Support

2
The company are more intent on showing me what they want me to see rather than what I need to see to inflate how well my pension is performing. The new system is cumbersome and frustrating. Performance on the pension is average, customer service well below. Reviewed on: 10th February 2022
Paul Watson's avatar
Paul Watson

Terrible customer service "Megan Jackson" Causing alarm and stress. I lost trust in you.

1
After half an hour of the waiting line she has told me my details is incorrect, and I need to contact my workplace to update my details to walk out from the pension plan. She refused to tell me why my details were wrong. When I asked to contact the manager. She kept me 5 minutes waiting and then she said that she has some technical difficulties and took my number and told me that the manager is going to contact me. I never heard back. That's my second time to call them the first time I phoned on 03-Feb, and they advised me to call on the next day because they need one day window to update my details. I lost trust in you! I phoned them again thanks to Anthony who eventually sorted it. If you want to investigate further listen to the call on 04-Feb from 3:00 pm to 3:30 pm. Reviewed on: 4th February 2022
Sarah ALi's avatar
Sarah ALi

Poor Customer Support

2
I used to love the support I received and the old web portal gave me everything I needed in one place, the new website is way too complex and impossible to manipulate my preferences to show me the options I`m interested in rather than what the company want to show me. Good pension performance, shocking customer service. Reviewed on: 6th January 2022
Paul Watson's avatar
Paul Watson

Great service

5
A good profesional company with helpful and knowlegeable advisors. Reviewed on: 2nd October 2021
philip godfrey's avatar
philip godfrey

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