Smart Money People Logo
Share this page
Link copied

Standard Life: Pensions reviews

View other Standard Life products
2.55
Based on 60 reviews, last reviewed 26th Feb 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
20%
See only 4 star reviews
12%
See only 3 star reviews
5%
See only 2 star reviews
10%
See only 1 star reviews
53%

Latest highest rating:

5

The investment in my pension and advice The investment in my pension has increased significantly, year by year. They provide very informative webinars on pensions and I found this very helpf... Read more Reviewed on: 26th February 2025
Lindsay Alexander's avatar
Lindsay Alexander

Latest lowest rating:

2

What on earth has happened to Standard Life Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews R... Read more Reviewed on: 25th October 2024
Christopher Canham's avatar
Christopher Canham
Read all reviews Write a review

About this product

Standard Life pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Standard Life pension reviews to find out what life at Standard Life is really like. If you hold this pension, we'd love you to write an honest review here too!

Review Standard Life: Pensions now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Standard Life Pensions reviews (60)

No longer understand my investment

1
At one time my pension performed well, was managed well and then suddenly I was pushed/forced toward a different solution and that is no longer the case. The website is easy in some areas and incomprehensible in others. Previously it had been easy to navigate and understand. Reviewed on: 17th February 2022
Misterjspencer's avatar
Misterjspencer

Poor Customer Support

2
The company are more intent on showing me what they want me to see rather than what I need to see to inflate how well my pension is performing. The new system is cumbersome and frustrating. Performance on the pension is average, customer service well below. Reviewed on: 10th February 2022
Paul Watson's avatar
Paul Watson

Terrible customer service "Megan Jackson" Causing alarm and stress. I lost trust in you.

1
After half an hour of the waiting line she has told me my details is incorrect, and I need to contact my workplace to update my details to walk out from the pension plan. She refused to tell me why my details were wrong. When I asked to contact the manager. She kept me 5 minutes waiting and then she said that she has some technical difficulties and took my number and told me that the manager is going to contact me. I never heard back. That's my second time to call them the first time I phoned on 03-Feb, and they advised me to call on the next day because they need one day window to update my details. I lost trust in you! I phoned them again thanks to Anthony who eventually sorted it. If you want to investigate further listen to the call on 04-Feb from 3:00 pm to 3:30 pm. Reviewed on: 4th February 2022
Sarah ALi's avatar
Sarah ALi

Poor Customer Support

2
I used to love the support I received and the old web portal gave me everything I needed in one place, the new website is way too complex and impossible to manipulate my preferences to show me the options I`m interested in rather than what the company want to show me. Good pension performance, shocking customer service. Reviewed on: 6th January 2022
Paul Watson's avatar
Paul Watson

Great service

5
A good profesional company with helpful and knowlegeable advisors. Reviewed on: 2nd October 2021
philip godfrey's avatar
philip godfrey

Pathetic over complex website

1
How difficult do you think this company can make the simple process of entering someone's name address and date of birth on a website page. Here is my latest communication with Standard Life. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, address, DOB on a webpage so bloody difficult?? Another blindingly stupid situation is that now to establish whether by beneficiary's details are entered correctly in your appalling website, I have the option of "editing" the names beneficiaries. However, having chosen to do this I am given the options to "cancel"or to "Add a Beneficiary", there is no facility to actually EDIT/VIEW THAT WHICH HAS BEEN PREVIOUSLY ENTERED! So in fact there is no facility to "EDIT at all! So seeing that I can not view what information you have previously accepted as details of my named beneficiary on this pathetic excuse for a financial website, would kindly inform me as to what information is contained on this website regarding my previously stated beneficiary? Thank You . Reviewed on: 31st March 2021
Tedfred's avatar
Tedfred

Pathetic website

1
My latest message to S. Life regarding the torture of naming a beneficiary of my pension plan. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, address, DOB on a webpage so bloody difficult?? Another blindingly stupid situation is that now to establish whether by beneficiary's details are entered correctly in your appalling website, I have the option of "editing" the names beneficiaries. However, having chosen to do this I am given the options to "cancel"or to "Add a Beneficiary", there is no facility to actually EDIT/VIEW THAT WHICH HAS BEEN PREVIOUSLY ENTERED! So in fact there is no facility to "EDIT at all! So seeing that I can not view what information you have previously accepted as details of my named beneficiary on this pathetic excuse for a financial website, would kindly inform me as to what information is contained on this website regarding my previously stated beneficiary? Thank You . Reviewed on: 31st March 2021
Tedfred's avatar
Tedfred

Tried and Trusted

5
Standard Life have made a great job of managing my pension fund over the years, and as I chose ethical funds I know that my money is being used as a force for good. Reviewed on: 27th February 2021
John Rose's avatar
John Rose

Negative rating cannot be recorded which is what is deserved

1
Awful company and complete theft of my With Profits pension despite knowing of the Equitable Life problems years ago with similar funds. Also theft of my AVCs not in any contract to pay my GMP pension which was substantially under funded due to fat bonuses paid out to the senior management. Cannot and must not be trusted for any sensible financial mangement products. there are lots better elsewhere. Reviewed on: 25th July 2020
Mike's avatar
Mike

Awful

1
My father paid in £25000 into his standard life pension in 2005. Over the course of 15 years the pension fund actually lost money. They have since made it unnecessarily complicated to withdraw the funds. Keep your money in the bank. The brokers at standard life must be using fisher price trading platforms. Reviewed on: 22nd July 2020
Michael s's avatar
Michael s

Do you have a different Standard Life product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Standard Life has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill