Excellent customer service very personable dealing with customers

5 significant errors in setting up drawdown, payments not made, incorrect reporting to HMRC ( 3 times) always blame ‘back office errors’ appalling lack of... 5 significant errors in setting up drawdown, payments not made, incorrect reporting to HMRC ( 3 times) always blame ‘back office errors’ appalling lack of communication, appear to have no process or feedback from phone support to those processing. Avoid if you don’t want to repeat my 8 month nightmare journey Read more Read less

Buying an annuity from Standard Life was straight forward and everything went smoothly. They transferred me to Hub Financial Solutions to complete the transaction and... Buying an annuity from Standard Life was straight forward and everything went smoothly. They transferred me to Hub Financial Solutions to complete the transaction and they were very professional too. I also had a pension, (and now an annuity) with Aviva, who were poor in comparison to Standard Life. Read more Read less

Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews Rated... Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews Rated 2 out of 5 stars Updated 5 hours ago Chaos continues - What has happened to Standard Life ?? Ive always had a high regard for Standard Life ( their people are nice and website and paperwork are great ) and it pains me to do this poor review but communicating with them over the past few years has become unbelievably clunky and drawn out ...... Having just turned 68, yesterday i called them to simply try and find out what potential lifetime annuity rate i would get with them from the large 38 year old plan i have with them ( to which i would also have combined 2 Aviva plans ) but after lots of long waits and almost 3 hours getting passed between numerous people and having to repeat myself numerous times and eventually telling me they could not answer my question and eventually getting bounced to HUB Financial Services who want to arrange another call with me in almost 2 weeks time earliest etc ....... and i still cant get an answer to this very simple question ....... Its quite ridiculous and life is too short when your 68 for this messing about especially compared to dealing with people like Annuity Line ....... What has happened to SL ? ...... A few years back you could call them and sort such things in 20 minutes but now it feels like a bureaucratic government department ....... I would have loved to give SL 4 or 5 stars but after yesterdays experience i feel that 2 is all i can offer. 25/10/25 Update - Well HUB Financial did call me a couple of weeks later as promised ( yesterday ) but only to tell me that " they have issues and it will be another 2 weeks before we can talk " so i told them not to bother ...... what on earth are we Standard Life investors and share holders supposed to do to get simple information from them ?? Its pretty disgusting !! Read more Read less

I love Standard Life. Their app is so easy to use. Any queries I’ve had have been dealt with quickly. I wouldn’t hesitate in recommending them!

Standard Life's incredibly user-friendly, transparent website and personable customer service operators have really helped to demystify pensions for me at every step; from checking in... Standard Life's incredibly user-friendly, transparent website and personable customer service operators have really helped to demystify pensions for me at every step; from checking in with me every year on the ethical standards applied to my investments, to making it incredibly simple to transfer older pensions that were left languishing. They also make the process of changing where my pension is invested under their umbrella very straightforward so I might optimise it when the time comes to drawdown. Whereas before I felt confused by my pension and tempted to 'leave it for another day', I now feel I have much better understanding and can make more informed decisions about it. Read more Read less

Great customer service and no hidden transaction charges

Customer service pretty good and the app is really easy to use

Tried to make a £300 withdrawal from my pension pot of £73,000. Selected the pot to suture from and Entered the £300 into the amount... Tried to make a £300 withdrawal from my pension pot of £73,000. Selected the pot to suture from and Entered the £300 into the amount of withdrawal. Then clicked confirm. It then stated I had withdrawn my entire pension of £73k without any warning or double confirmation. This was on Saturday and they were closed until 9am Monday. Rang at 9am monday and told the payment had been processed and sent be reversed. Received £41k this morning so £32k tax deducted! This has put me in serious future financial difficulty The advisor on the phone admitted other people had the same problem You have been warned. Read more Read less