I love Standard Life. Their app is so easy to use. Any queries I’ve had have been dealt with quickly. I wouldn’t hesitate in recommending them!

Standard Life's incredibly user-friendly, transparent website and personable customer service operators have really helped to demystify pensions for me at every step; from checking in... Standard Life's incredibly user-friendly, transparent website and personable customer service operators have really helped to demystify pensions for me at every step; from checking in with me every year on the ethical standards applied to my investments, to making it incredibly simple to transfer older pensions that were left languishing. They also make the process of changing where my pension is invested under their umbrella very straightforward so I might optimise it when the time comes to drawdown. Whereas before I felt confused by my pension and tempted to 'leave it for another day', I now feel I have much better understanding and can make more informed decisions about it. Read more Read less

Great customer service and no hidden transaction charges

Customer service pretty good and the app is really easy to use

Tried to make a £300 withdrawal from my pension pot of £73,000. Selected the pot to suture from and Entered the £300 into the amount... Tried to make a £300 withdrawal from my pension pot of £73,000. Selected the pot to suture from and Entered the £300 into the amount of withdrawal. Then clicked confirm. It then stated I had withdrawn my entire pension of £73k without any warning or double confirmation. This was on Saturday and they were closed until 9am Monday. Rang at 9am monday and told the payment had been processed and sent be reversed. Received £41k this morning so £32k tax deducted! This has put me in serious future financial difficulty The advisor on the phone admitted other people had the same problem You have been warned. Read more Read less

I had some pension savings from a previous employer (one I left in 2004) in a scheme administered by Standard Life. It was a relatively... I had some pension savings from a previous employer (one I left in 2004) in a scheme administered by Standard Life. It was a relatively small amount so I didn't pay close attention to it - more fool me! The charges are egregiously high, typically running at around 1.3% per year for actively managed funds which uniformly performed poorly and even as much as 1% per year for a simple FTSE index tracker (available from many other providers for as little as 0.1% per year). Finally I've transferred away but these people are a bunch of rip-off merchants. And the website's a load of rubbish too despite all that money . Avoid them at all costs. Read more Read less

My 54 year old husband of 30 years passed away in March 2023. His pension will give me some security, and look after me like... My 54 year old husband of 30 years passed away in March 2023. His pension will give me some security, and look after me like my husband intended. Now September and still nothing received. Standard Life say they have worked hard to make the process easy and quick. Don’t believe it…. I must be 30 phone calls in. All documents submitted in April. They have approved everything, They said you will receive funds within 10 working days…. Of course it’s 11 working days and nothing. They say they will keep you informed……. They don’t. You complain they throw £100 at you to go away. All I want is what they promised to do. Struggling with the loss of my husband, they just add extra stress that you don’t need. For a large company, they have dreadful processes, and no respect for their clients. Read more Read less

Charges are too high compared to other SIPPS, I will be moving my money. Over 6 yrs no returns on my pot and paid £25k in charges

My pension is well managed and looked after by a great team and easy to contact if I need help or information.