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Julie Naismith

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Review of the Standard Life, Pensions:

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Terrible customer Service

Avoid at all costs. I have a small Drawdown pension with Standard Life and have wasted hours trying to withdraw less than 10% of this recently. Can only withdraw tax free cash online so had to phone, as I wanted some tax free & some taxable money. When I eventually got through had a 45 minute interrogation asking lots of irrelevant questions & being treated like an idiot. 5 days until I received the money, then taxed incorrectly - claimed not to have received tax code issued nearly a year ago! SO inefficient. And value has fallen like a stone despite being in low risk fund. Reviewed on: 5th March 2022

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