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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7570 reviews)

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4.89

Based on 7,570 reviews, last reviewed 9th Feb 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

A fantastic business account. A fantastic business account. Does what it says on the tin, without any fuss Reviewed on: 9th February 2025

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7570)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

It’s all A1, perfect!

The systems are A1, it’s secure, good customer service reaction, fair on overseas fx rates! Reviewed on: 18th March 2024

Ease of use and great UX

So easy to use, everything you need in a very user friendly app Reviewed on: 17th March 2024

Internet/app banking made super simple!

The app is really easy to use, and when we have had to call customer service, they have been there! - Helpful, human, efficient and professional. Reviewed on: 17th March 2024

Excellent free business account with great app.

Excellent free business account that was very easy to open and set up. The app works great, looks good, has lots of functionality, I've had no problems at all. Reviewed on: 17th March 2024

Easy to set up and easy to use for your business ban...

Easy to set up and easy to use for your business banking Reviewed on: 17th March 2024

Saving spaces

I didn’t realise how saving spaces worked, until on of your staff explained. Now I use it to budget tax & vat etc. such a great idea, I use it for my personal & joint account. Reviewed on: 17th March 2024

I am a business bank account holder.

I am a business bank account holder. The app based management and notifications of payments and debits makes it easy to manage wherever I am. Reviewed on: 17th March 2024

Easy to setup my business account.

Easy to setup my business account. Great experience overall. Reviewed on: 16th March 2024

No hassle. Very efficient.

No hassle. Very efficient. Easy set up. Makes expense receipts records easy. Reviewed on: 16th March 2024

Very easy and secure to use.

Very easy and secure to use. Mostly used Starling via the mobile app. Can also be done on the p.c after confirming your phone number, scanning a QR code and typing in the code sent to your phone. Reviewed on: 16th March 2024

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