Write a review

Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7567 reviews)

View other Starling Bank products | Find out more about this product

4.89

Based on 7,567 reviews, last reviewed 25th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

They're a great bank who make it easy to open an acc... They're a great bank who make it easy to open an account Reviewed on: 25th August 2024

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

Read all reviews See your review

About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7567)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

I am happy with all business bank operations

I am happy with all business bank operations So fat all kind of requests and service were resolved remotely. Reviewed on: 17th April 2024

Reply from Starling Bank Hi there, Thanks for taking the time to share your review. We're pleased to hear you're enjoying banking with us and that you feel supported by our team. We always strive to provide the best banking service and experience our customers can get, and we're glad this is shining through! Team Starling Response date: 18th April 2024

So easy, everything transferred from our old bank.

So easy, everything transferred from our old bank. Every issue quickly and efficiently resolved... and the bank card arrives in what is just a reassuringly quality package. Reviewed on: 17th April 2024

Reply from Starling Bank Hi there, Welcome to Starling! We're thrilled to have you onboard. It's fantastic to hear your move to us went a breeze and that you're finding our customer service team quick and efficient in resolving your queries. We're glad you like and appreciate the quality of our card packaging. Our team have worked hard on this, and it means a lot to hear your feedback. Thanks for sharing your review. Team Starling Response date: 18th April 2024

Excellent customer service and the best bank I've be...

Excellent customer service and the best bank I've been with Reviewed on: 17th April 2024

Great bank

Excellent app and so easy to use. Great customer support. Reviewed on: 16th April 2024

Thanks for asking me to vote, but your service is ge...

Thanks for asking me to vote, but your service is getting worse (though value for money is good) Reviewed on: 16th April 2024

Reply from Starling Bank Hi there, thanks for your review. We are sorry to hear that you are unhappy with our service lately. If you have any suggestions on the improvements that you would like to see, please email us at [email protected]. Thanks again for your review. Team Starling. Response date: 20th April 2024

Easy to use.

Easy to use. Cx serv agents very responsive to messsges from within the app. No hidden fees. Does everything I want at the moment. Reviewed on: 16th April 2024

Excellent service

I like the way your account is manage online. Its very simple and straight forward and provide all avenues essential for business. Its excellent. I recommend starling bank to every one. Reviewed on: 16th April 2024

Reply from Starling Bank We're thrilled to hear you're finding your business account with us useful. Thanks for recommending us. Team Starling Response date: 16th April 2024

The app is very user friendly it fulfills all my ban...

The app is very user friendly it fulfills all my banking needs. Reviewed on: 16th April 2024

Efficient and easy to use App but missing a trick!

Efficient and easy to use App with some very useful features (eg spend categories and notes). However, Starling would attract and retain more customers if they had a linked business savings account that paid interest. Reviewed on: 16th April 2024

Reply from Starling Bank We're glad you're finding business banking with us helpful. We appreciate your feedback about business savings account. We've shared your suggestion with the team. Team Starling Response date: 16th April 2024

Transitioning to Starling Bank has been an exception...

Transitioning to Starling Bank has been an exceptionally positive experience for me. The absence of bank charges coupled with exemplary customer service, characterized by their prompt and effective responses, has significantly enhanced my operations as a business owner. Having been a long-standing customer of RBS, I can confidently assert that Starling surpasses them in terms of service quality. Moreover, the real-time notifications upon card usage add a layer of convenience and security that further elevate Starling's appeal. In summary, Starling Bank stands out as a paragon of excellence in the realm of banking services, offering an unparalleled blend of financial efficiency and customer-centricity. Reviewed on: 16th April 2024

Reply from Starling Bank What a glowing review! We're honoured that you hold us so highly. It's great to know you're finding our app useful and you're making use of our features. Thanks again for your review. Team Starling Response date: 16th April 2024

Do you have a different Starling Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Starling Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub