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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7579 reviews)

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4.89

Based on 7,579 reviews, last reviewed 6th Mar 2025

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Honestly, if I were a regular bank, I'd worry. Honestly, if I were a regular bank, I'd worry. Starling is simply a level better than all of the other banks I am with for business. I won't name them... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Good but not great No reasoning for refusing a business account and no way of contacting them Reviewed on: 26th February 2025

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7579)

Review of the Starling Bank, Business Account:

Have relied on the account

Having a Starling Bank account has made banking and running our company a lot easier. Could even be makes it possible. The service is intuitive to use and has done everything I have needed for my company so far with a couple of minor issues which I expect can be addressed when I have time. I have been able to set up and manage first one business account then close the company and it was easy set up another when the articles changed. It has been easy to connect with my accounting package Xero for the Sterling account, however I’m still trying to work out how to connect my U.S. dollar account to Xero as well, it may be an issue with the accounting package. I’ve made use of the international accounts in US dollars for clients in the US although one of them had difficulty getting their bank to understand how to send money to a purely digital account so perhaps some of the traditional US banks need bringing up to speed on digital banking. I like being able to add receipts immediately and rapidly pay suppliers. I seem to have some suppliers who are duplicated in the system so it would be good if this was flagged by the system to prevent duplicates. If the payment and income categories completely matched the business tax categories in the accounts and if I could code the projects /accounts within the app that could be useful although I do have to do it in Xero anyway so it isn’t essential. If I didn’t use Xero then perhaps it would be. Reviewed on: 1st April 2023

could do a lot better

won't ring - send messages saying they have but they haven't - won't give a straioght answer to queries Reviewed on: 24th April 2024

Reply from Starling Bank Hi Chris, thanks for your review. Our customer service team aims to provide the best possible service, and we are sorry if this has not been the case with you. Apologies again. Team Starling. Response date: 24th April 2024

User friendly mobile banking App is really good.

User friendly mobile banking App is really good. So far, i have never encountered any technical issues. Business categories are pre-defined so easy to tag and some are automatically tagged based on the transaction. Reviewed on: 18th April 2024

Reply from Starling Bank Hi Kumar, We're pleased to hear that your banking experience with us has been smooth and hassle-free. We offer automated categories for each transaction, which you can modify to a more appropriate category for that transaction or any future ones. If you have any queries or concerns, our team is always available to assist you via the in-app chat feature under your app's help section. Thank you for choosing Starling Bank. Best regards, Response date: 18th April 2024

Great app for business banking which caters for all...

Great app for business banking which caters for all our needs Reviewed on: 17th April 2024

I am happy with all business bank operations

I am happy with all business bank operations So fat all kind of requests and service were resolved remotely. Reviewed on: 17th April 2024

Reply from Starling Bank Hi there, Thanks for taking the time to share your review. We're pleased to hear you're enjoying banking with us and that you feel supported by our team. We always strive to provide the best banking service and experience our customers can get, and we're glad this is shining through! Team Starling Response date: 18th April 2024

So easy, everything transferred from our old bank.

So easy, everything transferred from our old bank. Every issue quickly and efficiently resolved... and the bank card arrives in what is just a reassuringly quality package. Reviewed on: 17th April 2024

Reply from Starling Bank Hi there, Welcome to Starling! We're thrilled to have you onboard. It's fantastic to hear your move to us went a breeze and that you're finding our customer service team quick and efficient in resolving your queries. We're glad you like and appreciate the quality of our card packaging. Our team have worked hard on this, and it means a lot to hear your feedback. Thanks for sharing your review. Team Starling Response date: 18th April 2024

Excellent customer service and the best bank I've be...

Excellent customer service and the best bank I've been with Reviewed on: 17th April 2024

Great bank

Excellent app and so easy to use. Great customer support. Reviewed on: 16th April 2024

Thanks for asking me to vote, but your service is ge...

Thanks for asking me to vote, but your service is getting worse (though value for money is good) Reviewed on: 16th April 2024

Reply from Starling Bank Hi there, thanks for your review. We are sorry to hear that you are unhappy with our service lately. If you have any suggestions on the improvements that you would like to see, please email us at [email protected]. Thanks again for your review. Team Starling. Response date: 20th April 2024

Easy to use.

Easy to use. Cx serv agents very responsive to messsges from within the app. No hidden fees. Does everything I want at the moment. Reviewed on: 16th April 2024

Excellent service

I like the way your account is manage online. Its very simple and straight forward and provide all avenues essential for business. Its excellent. I recommend starling bank to every one. Reviewed on: 16th April 2024

Reply from Starling Bank We're thrilled to hear you're finding your business account with us useful. Thanks for recommending us. Team Starling Response date: 16th April 2024

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