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Swinton Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.25 (51 reviews)

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2.92

Based on 51 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

27%

33%

Latest highest rating:

4

I've felt protected in my flat contents insurance wi... I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing t... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Extortionate renewal charge My elderly mums home and contents insurance jumped this year to £50 per month! What a rip off. We have cancelled the policy and now pay £12.10 per mo... Read more Reviewed on: 30th December 2023

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About this product

Finding the right insurance provider can be difficult with such a wide range of providers and policies on the market. At Smart Money People, we aim to make this process easier for you. We collect Swinton home insurance reviews to help you make an informed decision when choosing your new provider.

Swinton offers both buildings and contents insurance, as well as a combined policy. Choose from three levels of cover: Essentials, Standard and Premier. Each level of cover can be made more robust with additional extras, such as home emergency cover, legal expenses and more. Swinton also offers specialist home insurance policies. These include non-standard builds, timber frame properties, listed buildings, flood risk properties and more.

Does Swinton sound like the right insurer for you? Our Swinton home insurance reviews can give you valuable insight into what you can expect as a policyholder. Learn how satisfied customers have been with their policies and whether they would renew them. Read about policyholders’ experience with the customer service team. Find out more about the specialist options available and how suited they are to each circumstance.

Have you had a Swinton home insurance policy? Share your honest experience with others on Smart Money People. Tell us what policy you chose and which level of cover you opted for. Were you satisfied with the cost of your premium? Did you need to make a claim on your policy, and if so, how well did Swinton handle it? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write a Swinton home insurance review today. Together, we can help people like you make better financial decisions.

Swinton Insurance Home Insurance reviews (51)

Review of the Swinton Insurance, Home Insurance:

I've felt protected in my flat contents insurance wi...

I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing their loo with flushed away baby wipes I didn't manage to claim. As the overall damage cost was actually just under the excess amount. I've felt generally otherwise well protected in my flat contents insurance. Reviewed on: 23rd August 2024

300% increase on renewal? No Thanks

My home and content s came through and the core policy has increased from £211 to £638. Over 300% No claim, no changes to the policy, No claim ever so have max 10 years no claims. Not even going to dignify ripoff Swintons renewal with a response as the only response to that is cancel and never go back Reviewed on: 2nd July 2022

Ripoff Company

Swinton Home Insurance charged me £56.98 to cancel my policy after 4 months, this is the same price for 12 months cover!!!!!! Reviewed on: 28th March 2022

Traumatised by my experience with Swinton.

I feel so terribly sorry for anyone who has taken insurance out with this unprofessional and morally questionable company. If you are vulnerable and have suffered them, you have my deepest sympathy. I have endured the most traumatic year of my life without any support from Swinton - despite having three different home insurance policies sold to me by them. After an unscrupulous landlord in the flat above me allowed a leak into my hone to continue for up to a year, without any attempted remedy, I have lived with leaks into my home every few days, two fire brigade visits and a ceiling that collapsed above me - and Swinton informed me yesterday that definitively I was not covered for this; the case is clear cut - property owner negligence - and my documents clearly state that I am covered for a leak from another property. In communication with Swinton, I have developed deep seated anxiety and mental frailty. I have been patronised on more than one occasion by home legal (their legal branch) and despite sending a wealth of evidence to them unequivocally proving landlord negligence, home legal refused my case. In communication with Swinton they had stated that there was a possibility of moving forward with a case initially, yet Swinton still informed me that I had no case. In addition they have refused to log my latest complaint. Last year Swinton changed my home insurance to a company that uses a credit firm to set up customer direct debits. I was looking into a mortgage at the time and deliberately avoided purchasing anything on HP to ensure that I was not having other credit checks done, to ensure I sustained my healthy credit rating. Yet unbeknown to me Swinton facilitated the move to a company that carries out credit checks. Getting through to anyone on the phone is challenging - and that is before coved 19. Most times I have had to communicate with Swinton in the past year I have ended up in tears, distressed by the situation. I have been sold three null and void insurance policies by this company - none of which are covering me for my leak and I cook and eat beneath an exposed sewage pipe in my kitchen with half a ceiling - with no recourse to support. Edit Delete Share Reviewed on: 28th April 2020

Unfairly refused claim

Swinton Insurance refused a claim for damage to roof, even though an independent builder backed up the claim. I believe the refusal to accept the claim was unfair, poor customer service of course, and I would not want to use that company again. Reviewed on: 12th September 2019

Excellent fast and trustworthy

Only had to claim once but there was hassle. Called and they asked the details asked if we wanted anyone sent or we could get someone to do a report. Sorted and paid in two weeks Reviewed on: 9th September 2019

Always reliable and great customer service

I've used Swinton for various insurance products over the years and love that I can often speak to someone local. Customer service has always been excellent. Reviewed on: 8th September 2019

Great for home insurance

Efficient and excellent service. Pleasant an knowledgeable staff Reviewed on: 1st September 2019

What you would hope

Easy to contact on the phone, they even offer advice outside of the policy and recommended local firms after we had moved house and didn't know companies in the area (locksmiths). Mostly though got our problem sorted quickly. Reviewed on: 21st July 2019

Perfect service!

I have always been treated with respect by advisers over the phone and rewarded for my loyalty Reviewed on: 5th July 2019

Helpful staff

Staff were knowledgeable and helpful when we renewed our house insurance recently. Reviewed on: 7th September 2018

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