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Thamesbank Credit Union reviews

Thamesbank credit union
Rated Excellent 4.63/5

Thamesbank Credit Union reviews

Verified business Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 69 product reviews

Average score of 4.63/5
5 star
93%
4 star
6%
3 star
0%
2 star
0%
1 star
1%
Reviews for Thamesbank Credit Union have trended positively over the past 90 days

Latest positive rating

5.00/5

I dreamed of saving money, but no bank would accept...

I dreamed of saving money, but no bank would accept me because my credit score was low. This is the only bank that accepted me

{"display":"Israa A","full_name":"Israa A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Israa A 9th June 2026

Latest negative rating

1.00/5

Joined no welcome letter or anything.

Joined no welcome letter or anything. Applied for a loan had to chase it for over a week. Asked for id and a five pound... Joined no welcome letter or anything. Applied for a loan had to chase it for over a week. Asked for id and a five pound deposit. When asked for a update I got told I needed to send proof of that 5 pound deposit and there was no loan or my id on my account!! Bear in mind same person had emailed previously for id. Then they recalled that email and sent what they should of advised. Then turned me down for the loan. When all in all if this is how they operate im glad I wont be saving my money with them either. Poor customer service and staff who dont know what's going on. Probably won't try to use a credit union again for savings or a loan Read more Read less

{"display":"Elaine p","full_name":"Elaine p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Elaine p 2nd December 2025

About Thamesbank Credit Union

Thamesbank Credit Union gives members who live or work in the London Boroughs of Ealing, Hounslow, Kingston Upon Thames, Richmond Upon Thames, Wandsworth or the Borough of Spelthorne access to savings and loans. Read of Thamesbank Credit Union Reviews or leave your own today.

Thamesbank Credit Union at a glance

Reviews for Thamesbank Credit Union

Showing 11 of 69 company reviews Last reviewed within 7 days

I dreamed of saving money, but no bank would accept...

Savings 9th June 2026

I dreamed of saving money, but no bank would accept me because my credit score was low. This is the only bank that accepted me

Rated Excellent 5.00/5
Read more product reviews

Responsible Savings for the benefit of a community

Savings 8th June 2026

As an investor in a credit union I do not expect a high interest rate I expect good money management according to the needs of... As an investor in a credit union I do not expect a high interest rate I expect good money management according to the needs of the borrowers and small investors within the community. Thames bank fulfils this while providing education, and eyeopeners to those who have not needed a credit union. Every pension fund should have to invest a tiny percentage in a credit union Read more Read less

Rated Good 4.00/5
Read more product reviews
  • 5.00/5

    Thamesbank credit union helped me massively in a dif...

    Thamesbank credit union helped me massively in a difficult situation and the fact that they help you save while you pay back your loan without... Thamesbank credit union helped me massively in a difficult situation and the fact that they help you save while you pay back your loan without charging you stupid amounts, is a massive bonus! Read more Read less

    {"display":"Jade France","full_name":"Jade France","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1624745.png"}}'s avatar
    Loans
    Jade France 4th June 2026
  • 5.00/5

    Thames bank is the way forward

    I’ve used Thames bank for years and I’ve got my friends on it to such good value for money and really does help! I’ve never... I’ve used Thames bank for years and I’ve got my friends on it to such good value for money and really does help! I’ve never had an issue with contacting them for help I always get a response the same day and it’s resolved quickly. I will keep recommending Thames bank to others Read more Read less

    {"display":"Sophie G","full_name":"Sophie G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sophie G 4th June 2026
  • 5.00/5

    Very straightforward and I get to save at the same t...

    Very straightforward and I get to save at the same time! I feel like my credit isn’t the best and I was given a chance... Very straightforward and I get to save at the same time! I feel like my credit isn’t the best and I was given a chance and I’m able to save without doing anything which I haven’t been able to do in ever. Read more Read less

    {"display":"Jo N","full_name":"Jo N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jo N 2nd June 2026
  • 5.00/5

    I have been using Thamesbank Credit Union: Loans for...

    I have been using Thamesbank Credit Union: Loans for years. Their responses are always quick and staff are very friendly. I Will continue to use... I have been using Thamesbank Credit Union: Loans for years. Their responses are always quick and staff are very friendly. I Will continue to use them for years to come. Outstanding service. Read more Read less

    {"display":"Livvy","full_name":"Livvy","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1616379.png"}}'s avatar
    Loans
    Livvy 1st June 2026
  • 5.00/5

    20 years a Member - TBCU an organisation with heart

    I have been a member of TBCU for over 20 years, their level of care, support and that 'listening ear' is what makes them unique.... I have been a member of TBCU for over 20 years, their level of care, support and that 'listening ear' is what makes them unique. They take every case, every client into consideration when making each decision. That level of care takes time and investment. That is what they do. Read more Read less

    {"display":"Joan C","full_name":"Joan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Joan C 1st June 2026
  • 4.00/5

    Easy to use.

    Easy to use with a good rate of return for a credit union.

    {"display":"Ray N","full_name":"Ray N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray N 31st May 2026
  • 4.00/5

    Supportive Saving

    They have made it easy for me to access my account when I have had issues. I would not be able to save as I... They have made it easy for me to access my account when I have had issues. I would not be able to save as I am on benefits and it is difficult. Read more Read less

    {"display":"Maria S","full_name":"Maria S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maria S 30th May 2026
  • 5.00/5

    A great service from Thamesbank Credit Union

    I have so valued joining the Thamesbank Credit Union. I have two accounts - a Christmas saver and a general saver. Both have really helped... I have so valued joining the Thamesbank Credit Union. I have two accounts - a Christmas saver and a general saver. Both have really helped me to budget better than before, helping me get through an expensive time of year more easily and putting money aside for when I need to draw on it. I may not be a typical credit union customer (as a higher rate taxpayer) but I would recommend it to anyone. The customer service from Thamesbank has also been really responsive and helpful, including during the transition to a new app. Read more Read less

  • 5.00/5

    Really excellent

    I am quite a new customer as I have just been saving regularly with Thames Bank Credit Union for about 6 months, and the joining... I am quite a new customer as I have just been saving regularly with Thames Bank Credit Union for about 6 months, and the joining process was really excellent - couldn't have been easier to save regularly. It also feels quite personal and that I am joining others as part of a movement for saving, which is great. Read more Read less

    {"display":"Larissa","full_name":"Larissa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Larissa 29th May 2026

    Products from Thamesbank Credit Union

    Showing all products offered by Thamesbank Credit Union

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