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The Cumberland: Day2Day Current Account reviews

4.43
Based on 19 reviews, last reviewed 26th Feb 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
5%
3 star
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0%
2 star
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0%
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11%

Latest highest rating:

5

Very helpful and friendly Local very helpful and friendly building society Reviewed on: 26th February 2024
AP B's avatar
AP B

Latest lowest rating:

1

Awful with hidden charges Avoid like the plaque. Lots of hidden charges and terrible customer service due to their bullying nature towards their staff. They also sent me someo... Read more Reviewed on: 11th November 2017
Tony's avatar
Tony

About this product

Cumberland Building Society’s Day2Day Current Account is described as an ‘easy to use, everyday bank account’. The account is ideal for young people and those who do not need an overdraft. The account is free for those aged 23 and under, with a minimum funding requirement for older ages. Account holders can benefit from mobile banking and fee-free foreign cash withdrawals.

Always check customer reviews before opening a new current account to be confident that t
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The Cumberland Day2Day Current Account reviews (19)

Review of the The Cumberland, Day2Day Current Account:

Disappointing considering my Grannie set up this account for me 20 years ago.

1
Appalling service, sneaky about when and where you'll be charged for unauthorised overdrafts. Rude staff cannot wait till I close my account. Reviewed on: 19th February 2016

Very helpful and friendly

5
Local very helpful and friendly building society Reviewed on: 26th February 2024

Account

5
Great day to day account runs smoothly any problems there soon rectified by lovely friendly staff. Reviewed on: 23rd March 2022

Very helpful very friendly very professional

5
I recently had my bank account hacked & the team at CBS responded immediately, replaced my funds & were very reassuring Reviewed on: 28th February 2022

Amazing Customer Service

5
Everytime I have a query or issue I just give customer service a quick ring, never on hold for more than 5 mins. And they always resolve my issue instantly. Reviewed on: 28th February 2022

Excellent customer service

5
I’ve always received excellent support from the Cumberland when I’ve needed it. Reviewed on: 28th February 2022

Reputation

5
The Cumberland has an extremely good reputation and it is 100% deserved :-) Reviewed on: 25th February 2022

Great, personal service

5
Really friendly local staff both in branches and in the call centre. Reviewed on: 25th February 2022

Always used Cumberland I wouldn't go anywhere else for banking and mortgage.

5
Staff are always knowledgeable and friendly. Get things done quickly. Mobile banking app is great and easy to use. Reviewed on: 25th February 2022

Brilliant building society

4
Very friendly customer service both in person and on the phone, always reassuring when dealing with problems. I have both a current account and savings and find them easy to access and use. Reviewed on: 25th February 2022

Always polite and helpful unlike a lot of banks.

5
Been with them 22yrs and wouldn't go anywhere else. Reviewed on: 10th November 2021

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