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The Cumberland: Mortgages reviews

Name: Mortgages
Rating: 4.65 (23 reviews)

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4.11

Based on 23 reviews, last reviewed 1st Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

4 star

3 star

2 star

Latest highest rating:

5

Brilliant from start to finish From the first call to moving in the Cumberland kept me informed about my application, best part was being able to speak to the same person for the wh... Read more Reviewed on: 28th March 2022

Latest lowest rating:

1

Just awful I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant.... Read more Reviewed on: 1st September 2023

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About this product

Cumberland Building Society aims to deliver ‘kinder banking’ by upholding commitments to people, the planet and the community. The Society offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always consult the lender or an independent advisor if you’re unsure.

Are you looking for the perfect mortgage to purchase your new home? Our Cumberland Building Society mortgage revi...

The Cumberland Mortgages reviews (23)

Review of the The Cumberland, Mortgages:

Mortgage and loans support

Always friendly polite and helpful Reviewed on: 22nd March 2022

Initial mortgage appointment

As a first time buyer I was a little unsure as to what to expect from my initial mortgage appointment. Lewis at the Cumberland was very knowledgeable and gave me all the tools I needed to feel more confident in making an offer on my first home. Reviewed on: 28th February 2022

Great service, great team

All the mortgages are really helpful and offer a friendly local service compared to other financial institutions Reviewed on: 25th February 2022

Moved house

Moved house and had been mortgage free for many years.Needed a little top up and had used Cumberland Building Society many years ago.Advisor was great with us Reviewed on: 22nd January 2022

Good service and competitive rates

Mortgage advisor was supportive, attentive and helpful whilst helping us to find the best rate. Good service over the phone Reviewed on: 12th May 2021

Innovative and resposive

Cumberland Buiding Society provide outstanding service with friendly, helpful and knowledgable staff. Their new mortage into reitrement products are a godsend to us older clients who until now had no options for home ownership without getting a Lottery win and buying outright. Reviewed on: 18th April 2021

Real People serving Real People

They operate as a small family business but with the weight of a large bank. Love the personal approach - not a robot in sight Reviewed on: 17th April 2021

A green mortgage

I just saw you topped the Ethical Consumer rating for banks and lenders. I am surprised that green investing is still only an option. Thank you for leading the way. No-one should be investing in financing climate change. Reviewed on: 10th April 2021

So helpful and supportive

From start to finish, the experience was friendly, helpful and easy. Excellent customer service, accurate and efficient. Reviewed on: 2nd April 2021

Renewing Mortgage

Incredible service from start to finish. I appreciated how all the staff were aware of my case so everytime I spoke to someone, I didn't have to keep repeating myself. Informative and very slick organisation Reviewed on: 2nd April 2021

Retirement mortgage

We applied for a retirement mortgage to enable us to extend our current property. This was not an issue for the Cumberland Building Society and we were granted it without any problem despite our age. Reviewed on: 1st April 2021

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