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The Currency Club: Travel Money reviews

Name: Travel Money
Rating: 4.89 (847 reviews)

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4.78

Based on 847 reviews, last reviewed 18th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Best exchange company out there Always use the currency club best ex rate and perfect delivery allways Reviewed on: 14th December 2023

Latest lowest rating:

1

Extremely Disappointing Experience - Lost My Money This was my first time ordering from The Currency Club, and it has been a complete disaster. Despite the tracking information clearly showing that my ... Read more Reviewed on: 18th October 2024

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About this product

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The Currency Club Travel Money reviews (847)

Review of the The Currency Club, Travel Money:

Paid for guaranteed signed before 1pm next day. Late, no signature, found 2.5k in an outside letterbox

Paid for guaranteed signed before 1pm next day. Late, no signature, found 2.5k in an outside letterbox . Wrote 3 emails - no reply. Called 3 times to chase up when it didn't arrive, then to ask for a refund the extra I paid for the above service. No refund - somehow it's my responsibility to pursue their carrier, the Post, when their paid for guarantees don't happen. Massive inconvenience as I missed booking a ferry due to late arrival. I won't use them again. Disinterested in customer service. Reviewed on: 2nd September 2020

Excellent service, quick and reliable.

I have used the Currency Club for a few years and have never had any problems. Ordering currency is easy to obtain and the rates are very competitive. Reviewed on: 27th January 2020

Fantastic

We have used Sterling FX several times now, mostly buying and once selling back. We have always found they offer the best rate, and have always delivered on time. We are very happy with the service and have every confidence in them Reviewed on: 27th January 2020

Excellent and efficient service!!

Even although I messed up and failed to transfer the correct amount, I was notified very quickly. I was able to rectify my mistake and and received my currency on my specified delivery date. Very many thanks to Currency Club. Reviewed on: 27th January 2020

5 ***** star service

excellent service and believe me, you will not get the best exchange rates and a superior service anywhere else. Reviewed on: 24th January 2020

nervous wreck

Ordered £2000 worth of South Africa over a week before we departed on our holidays. I paid for the rand by a bank transfer so direct from my account into there’s, three days later I got an email stating that my order was cancelled as no funds had been received , so panic ensued followed up by a phone call to the company only to told that no payment could be found. Next morning I went into town solely to get confirmation from my bank that payment had been sent and to the account provided which it most certainly was! After getting the bank manager to print and sign confirmation that payment was made. I emailed all the information from my bank to the company who replied that they would “look into it l After a whole afternoon I received another email saying that my payment was located and I would receive the currency the following day. No apologies or offer of compensation except for an email wanting a recommendation for the British banking awards. As for recommendation I strongly advise customers to read this email before risking your hard earned money. Reviewed on: 24th January 2020

Good fast service

I have used the Currency Club for many years always had a great exchange rate first class service and next day delivery. Wouldn’t go anywhere ells Reviewed on: 24th January 2020

Great, reliable and safe service - good rates too.

Always have confidence with the Currency Club.... Reviewed on: 24th January 2020

Excellent Fast Service

Great exchange rate, delivered on time . Excellent service from a secure and trusted source Reviewed on: 24th January 2020

Friendly professional efficient service

I found the whole experience very easy and quick. Great communication. Delivery on time. I would highly recommend this company. Reviewed on: 24th January 2020

Customer service

Superior customer service. Lean execution. Reviewed on: 24th January 2020

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