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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,705 product reviews

Average score of 4.66/5
5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

I had a great deal of help on the telephone today.

I had a great deal of help on the telephone today.

{"display":"Mrs A","full_name":"Mrs A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Mrs A 17th October 2025

Latest negative rating

1/5

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about... Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Read more Read less

{"display":"Brighton B","full_name":"Brighton B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Brighton B 10th October 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1705 company reviews • Last reviewed within 7 days

I had a great deal of help on the telephone today.

Savings • 17th October 2025

I had a great deal of help on the telephone today.

{"display":"Mrs A","full_name":"Mrs A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Family Building Society
Thanks for your review. We're glad to hear you were happy with our service!
17th October 2025
Family Building Society

Louise was very professional, answered all my querie...

Mortgages • 17th October 2025

Louise was very professional, answered all my queries and was also fun to talk to

{"display":"Mark W","full_name":"Mark W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Family Building Society
Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Louise!
17th October 2025
Family Building Society
  • 5/5

    Very cooperative staff.

    Very cooperative staff. Today I spoke to Kasey. She was very very friendly and cooperative. She listen to me and helped me. I always advise... Very cooperative staff. Today I spoke to Kasey. She was very very friendly and cooperative. She listen to me and helped me. I always advise my friends to have mortgage from family building society when they need. Family building society is the best I can recommend to others. Read more Read less

    {"display":"Mushtaq H","full_name":"Mushtaq H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mushtaq H 15th October 2025
  • 4/5

    Transferring money.

    i WAS UNABLE TO TRANSFER AN AMOUNT FROM ONE ACCOUNT TO ANOTHER. i PHONED FBS AND ME REQUEST WAS CARRIED OUT TO MY SATISFACTION.

    {"display":"Woodward","full_name":"Woodward","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Woodward 15th October 2025
  • 5/5

    Good To Do Business With

    Good to do business with and met all expectations with flexible underwriting and prompt responses.

    {"display":"Barry N","full_name":"Barry N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Barry N 15th October 2025
  • 5/5

    Customer service is very helpful.

    Customer service is very helpful.

    {"display":"Beverley B","full_name":"Beverley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Beverley B 14th October 2025
  • 5/5

    TOP OF THE SHOP

    THE SOCIETY ALWAYS GIVES A GREAT RATE AND IS TOP OF THE SERVICE THAT I GET. MARKET LEADER IN MY EYES.

    {"display":"Mr PETER DAVIES","full_name":"Mr PETER DAVIES","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mr PETER DAVIES 14th October 2025
  • 4/5

    Waiting and hopeful

    Justcwaiting for the win but with resonable interst rate

    {"display":"Christopher J","full_name":"Christopher J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher J 14th October 2025
  • 5/5

    I am treated as a valued customer in the Branch .

    I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and... I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Read more Read less

    {"display":"JRN","full_name":"JRN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JRN 13th October 2025
  • 5/5

    Family BS is big enough to matter, small enough to c...

    Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services

    {"display":"Hugh M","full_name":"Hugh M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hugh M 13th October 2025
  • 5/5

    Friendly, competitive, easy access

    Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people.

    {"display":"Fi C","full_name":"Fi C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fi C 13th October 2025

    Products from Family Building Society

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