Family Building Society reviews | 220 reviews rated 4.46* - Smart Money People

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Ratings based on 220 reviews Last review 3 days ago

4.45 / 5Great overall rating

Family Building Society is a financial organisation specifically designed to help families who can work together to use their money and their assets more successfully. Smart Money People is the place for the Family Building Society reviews. Read and...

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Family Building Society is a financial organisation specifically designed to help families who can work together to use their money and their assets more successfully. Smart Money People is the place for the Family Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 140

4 59

3 9

2 3

1 9

Your Family Building Society Reviews (220)

28th May 2020

Frustrating service

It would be great if someone picked up the phone during the hours that the Building Society are meant to be open! I just want to change my address and phone number and I cannot do this online. Other companies are managing something of a service...

It would be great if someone picked up the phone during the hours that the Building Society are meant to be open! I just want to change my address and phone number and I cannot do this online. Other companies are managing something of a service during this covid crisis time.

Grace DaviesLevel 1

(0)

Reply from Family Building Society

Hi Grace, Thank you for your message and I’m sorry that you have had trouble contacting us. As a result of these unprecedented times, we have made some temporary changes to our opening hours. From Tuesday 26 May our Head Office will be open from 9.00am to 2.00pm from Monday to Friday and we will be closed on Saturdays. Our phone lines are particularly busy at the moment, so we may take longer than normal to answer calls. However, there is an option for you to leave a call-back request, which will retain your place in the queue so that you don’t have to wait on the line. Alternatively, you can email us at savings.service@familybsoc.co.uk with a contact number for us to call you, or you can send us a secure message if you are registered for our Online Service. A Change of Address form is also available to download from our website – familybuildingsociety.co.uk. Just go to the FAQ tab at the top of the home page. Thank you for your feedback which has been passed on to our senior management. Kind regards, Vicky

27th May 2020

Good range of products, good service

Family Building Society are one of a very few financial organisations offering a good choice of savings products with some of the best interest rates to be had. The service is very good - I was kept informed of the progress of an ISA transfer.

Family Building Society CustomerLevel 1

(0)

26th May 2020

Friendly attitude.

Just to say that your adviser was very friendly on the phone, and we had a bit of banter to oil the hinges of what could have been a starchy business call. I am self-isolated, so it was appreciated.

Phil LukeLevel 1

(0)

15th May 2020

children's savings account

Professional, courteous and friendly service

Family Building Society CustomerLevel 1

(0)

11th May 2020

Very friendly Family members

I have been saving with Family Building Society for a few years and each time I have a need to contact them the responses are friendly, informative and...

I have been saving with Family Building Society for a few years and each time I have a need to contact them the responses are friendly, informative and swift.
When I recently reinvested my maturing ISA and asked for confirmation of the opening of the new account I received a phone call where I was treated as an individual, with a chat about the callers friend with a similar address to mine. This was just the sort of informality I wanted rather than to be seen as just another customer. I live alone and during the Covid 19 lockdown it was lovely to get a friendly voice on the phone.
Well done Family.

Family Building Society CustomerLevel 1

(0)

4th May 2020

Efficient service by post

New savings account couldn’t be set up online but completed quickly and efficiently by post. I’ve already recommended Family Building Society to my sister for good service and rates.

Family Building Society CustomerLevel 1

(0)

2nd May 2020

Great rates and great service!

Thank you to the team there! I appreciate your kind help when I had queries and am pleased to be adding accounts at FBS

Family Building Society CustomerLevel 1

(0)

30th April 2020

ISA Application

Great to have loyalty products for existing customers with very competitive rates. Accounts are available to open in branch and via post not just online, a real bonus today! Really appreciated being able to ring and speak to a well informed member of...

Great to have loyalty products for existing customers with very competitive rates. Accounts are available to open in branch and via post not just online, a real bonus today! Really appreciated being able to ring and speak to a well informed member of staff who was keen to help.
Thank you very much

Family Building Society CustomerLevel 1

(0)

30th April 2020

Probably as good as you can get

Limited range of savings products but the interest rates seem to be very competitive. Easy access website and competent, friendly staff.

Family Building Society CustomerLevel 1

(0)

29th April 2020

Good communications

Your communications are good, but might I suggest that for Joint accounts where both holders are at the same address only one letter is sent addressed to both parties.

Family Building Society CustomerLevel 1

(0)

29th April 2020

They really look after their customers

Customer service is excellent and I am very pleased with my Online Saver account.

Family Building Society CustomerLevel 1

(0)

28th April 2020

Family and friendly

Over the years have had savings and mortgages with many building societies, and most are impersonal and generally unhelpful. Family is so different, the recent Annul Savings Summary with its personalised front cover made me smile, and that is a first....

Over the years have had savings and mortgages with many building societies, and most are impersonal and generally unhelpful. Family is so different, the recent Annul Savings Summary with its personalised front cover made me smile, and that is a first. Thank you Family.

Family Building Society CustomerLevel 1

(0)

27th April 2020

Savings interest rates are mediocre

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Family Building Society CustomerLevel 1

(0)

27th April 2020

You are Ok and had competitive products for savers

I have received the new style annual savings summary. Looks nice BUT I have to send the interest certificate to my accountant but you should append your name and head office and address on the top right of the certificate page so HMRC see your details.

I have received the new style annual savings summary. Looks nice BUT I have to send the interest certificate to my accountant but you should append your name and head office and address on the top right of the certificate page so HMRC see your details.

Family Building Society CustomerLevel 1

(0)

26th April 2020

Great customer sevice

Friendly, helpful team. Annual Savings Summary is informative and very helpful.

Family Building Society CustomerLevel 1

(0)

25th April 2020

Good rate and easy online account opening

I chose this account because it had the best rate available for an easy-access online-managed ISA at the time. Opening the account was straightforward and the only reason I haven't given a top rating is that I had to print and post a paper form to...

I chose this account because it had the best rate available for an easy-access online-managed ISA at the time. Opening the account was straightforward and the only reason I haven't given a top rating is that I had to print and post a paper form to request a transfer from my old ISA provider. That really shouldn't be necessary in 2020.

Family Building Society CustomerLevel 1

(0)

25th April 2020

Like the New Annual Savings Summary

Just received the new Annual Savings Summary pamphlet. Big thumbs up. Straightforward design, nice touch with the surname added on front and in logo in handwriting form. Overall, really good. I've not ever received such a personalised pamphlet from...

Just received the new Annual Savings Summary pamphlet. Big thumbs up. Straightforward design, nice touch with the surname added on front and in logo in handwriting form. Overall, really good. I've not ever received such a personalised pamphlet from any other bank or building society that I have moneyed with.

Family Building Society CustomerLevel 1

(0)

25th April 2020

Windfall Bond

No problems with the Windfall bonds, very good.

Family Building Society CustomerLevel 1

(0)

24th April 2020

Useful annual savings summary

I found it useful to be sent an annual summary of my FBS savings and interest received.

Family Building Society CustomerLevel 1

(0)

24th April 2020

Customer service.

Although I do not live near the Branch of The Family Building Society I always use the Internet,for any queries or opening new accounts.I know that I can always rely on a prompt courteous reply and opening new accounts with them is a simple...

Although I do not live near the Branch of The Family Building Society I always use the Internet,for any queries or opening new accounts.I know that I can always rely on a prompt courteous reply and opening new accounts with them is a simple procedure.

Family Building Society CustomerLevel 1

(0)

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