Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page
Link copied

Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.72/5

Family Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,175 product reviews

Average score of 4.72/5
5 star
80%
4 star
11%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Fantastic staff, always a welcome smile, very knowle...

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through... Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Read more Read less

{"display":"Jane M","full_name":"Jane M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jane M 2nd May 2025

Latest negative rating

1/5

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was... I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard 8th February 2025
See more reviews for Family Building Society products

About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Family Building Society

Showing 11 of 1175 company reviews • Last reviewed within 7 days

Fantastic staff, always a welcome smile, very knowle...

Savings • 2nd May 2025

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through... Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Read more Read less

{"display":"Jane M","full_name":"Jane M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Service at Epsom office

Savings • 2nd May 2025

Good front office service from Alexis Osborne

{"display":"Nigel S","full_name":"Nigel S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
Reply from Family Building Society
Thank you for leaving us this review, it's great to hear of your experience with us!
2nd May 2025
Family Building Society
  • 5/5

    Discussed renewal of Savings account.

    Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to,... Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Read more Read less

    {"display":"Robert C","full_name":"Robert C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert C 1st May 2025
  • 5/5

    Query answered promptly

    Query answered promptly and operator friendly and efficient

    {"display":"G G","full_name":"G G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    G G 1st May 2025
  • 4/5

    quick service

    they're very good at sorting thing out on the phone, very quick and friendly service

    {"display":"MICHELLE A","full_name":"MICHELLE A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MICHELLE A 1st May 2025
  • 5/5

    Easy and quick account-opening arrangements

    The member of staff was most helpful, patient and efficient. The bond and ISA opening arrangements were quick and simple.

    {"display":"James R","full_name":"James R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James R 30th April 2025
  • 5/5

    Exellent customer service

    Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient,... Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Read more Read less

    {"display":"Andrew Weight","full_name":"Andrew Weight","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew Weight 30th April 2025
  • 5/5

    Georgia understood my problem and rectified it promp...

    Georgia understood my problem and rectified it promptly. I had inadvertently transferred money online to my mortgage account when it should have gone to my... Georgia understood my problem and rectified it promptly. I had inadvertently transferred money online to my mortgage account when it should have gone to my savings account. Georgia corrected this error for me. Read more Read less

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 30th April 2025
  • 5/5

    easy to speak to a person , she listened and the iss...

    easy to speak to a person , she listened and the issue was resolved

    {"display":"liz","full_name":"liz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    liz 30th April 2025
  • 5/5

    Happy Saver

    It was all good; I reinvested my bond for another year

    {"display":"Francesca ","full_name":"Francesca ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Francesca 29th April 2025
  • 5/5

    The person I dealt with on the phone was really frie...

    The person I dealt with on the phone was really friendly and super helpful. Talked me through everything very clearly.

    {"display":"Ian ","full_name":"Ian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ian 29th April 2025

    Products from Family Building Society

    Showing all products offered by Family Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice