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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,036 product reviews

Average score of 4.66/5
5 star
79%
4 star
11%
3 star
3%
2 star
2%
1 star
5%
Reviews for Family Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Making a call to the society

Only had two telephone calls to make but the service was prompt and the advice clear and helpful.

{"display":"Peter A","full_name":"Peter A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Peter A 10th February 2025

Latest negative rating

1/5

A very dishonest society

I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told... I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told their customers is that each month they would enter blank tickets into the draw meaning if a black ticket was picked out, no member would win a cash prize. I spoke to a staff member to ask how ofter did blank tickets get drawn to be told quite often, this shocked me and I question the legality of this dishonest behaviour. I was so shocked that I purchased a £10,000 premium bond instead. Also what angers me about Family Building Society is that each year they send out a customer questionnaire asking for our thoughts, each time I receive this I make it clear I dislike being called Mr and prefer to be called by my first name. How difficult can it be for Family Building Society to train their staff to ask customers how they wish to be addressed and not presume that everyone wants a title forced upon them. I received a letter recently stating that they will now be paying interest less than the bank of Englands pathetic 4.75% On my questionnaire I stated that Family Building Society interest rates were appalling and they should set the example and introduce 10% bonds. They need me running their society. My advice to you is DO NOT open an account with Family Building Society they are by far one of the worst Building Societies out there today. Neglecting savers and encouraging borrowing. A very irresponsible way to behave. Shame on you Family Building Society your customers deserve better. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard 8th February 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1036 company reviews • Last reviewed within 7 days

Making a call to the society

Mortgages • 10th February 2025

Only had two telephone calls to make but the service was prompt and the advice clear and helpful.

{"display":"Peter A","full_name":"Peter A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

A very dishonest society

Savings • 8th February 2025

I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told... I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told their customers is that each month they would enter blank tickets into the draw meaning if a black ticket was picked out, no member would win a cash prize. I spoke to a staff member to ask how ofter did blank tickets get drawn to be told quite often, this shocked me and I question the legality of this dishonest behaviour. I was so shocked that I purchased a £10,000 premium bond instead. Also what angers me about Family Building Society is that each year they send out a customer questionnaire asking for our thoughts, each time I receive this I make it clear I dislike being called Mr and prefer to be called by my first name. How difficult can it be for Family Building Society to train their staff to ask customers how they wish to be addressed and not presume that everyone wants a title forced upon them. I received a letter recently stating that they will now be paying interest less than the bank of Englands pathetic 4.75% On my questionnaire I stated that Family Building Society interest rates were appalling and they should set the example and introduce 10% bonds. They need me running their society. My advice to you is DO NOT open an account with Family Building Society they are by far one of the worst Building Societies out there today. Neglecting savers and encouraging borrowing. A very irresponsible way to behave. Shame on you Family Building Society your customers deserve better. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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  • 1/5

    Do Not Give Them Your Business

    Purchased a windfall bond with the chance of winning a cash prize, however what Family Building Socioty do not tell you is that they were... Purchased a windfall bond with the chance of winning a cash prize, however what Family Building Socioty do not tell you is that they were entering blank tickets into the draw meaning no customer won a cash prize, a very dishonest society one to defenetly avoid. Read more Read less

    {"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard 7th February 2025
  • 5/5

    Over 60's mortgage

    Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building... Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building Society will be able to offer the product I am after. Read more Read less

    {"display":"Jim H","full_name":"Jim H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jim H 5th February 2025
  • 5/5

    Great customer service - poor website

    Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you... Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Read more Read less

    {"display":"Lucinda","full_name":"Lucinda","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lucinda 5th February 2025
  • 5/5

    Aaron Nichols was extremely helpful in liaising with...

    Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome.

    {"display":"Susan D","full_name":"Susan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Susan D 4th February 2025
  • 5/5

    Found The Family Society very helpful...

    Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner

    {"display":"Colin S","full_name":"Colin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin S 4th February 2025
  • 5/5

    My request was dealt with quickly

    My request was dealt with quickly and efficiently with no fuss.

    {"display":"Nick B","full_name":"Nick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nick B 3rd February 2025
  • 5/5

    Very friendly and professional whilst talki...

    Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken... Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken to some of his colleagues who have been equally friendly and helpful. It's so refreshing to have calls answered promptly and efficiently. Read more Read less

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 3rd February 2025
  • 5/5

    The staff both in branch and on the telepohne are ve...

    The staff both in branch and on the telepohne are very helpful, patient and knowledgeable. It would however, be a great advantage to be able... The staff both in branch and on the telepohne are very helpful, patient and knowledgeable. It would however, be a great advantage to be able to see your password as you type it so that you could spot errors and rectify them. It can be time consuming if you have made an error e.g. typed a capital letter by mistake but you do not know what the error is. The savings rates are however very competitive and hard to beat! Read more Read less

    {"display":"Margaret J","full_name":"Margaret J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret J 3rd February 2025
  • 5/5

    Very helpful customer service team

    It was necessary to speak to customer service on a number of occasions to resolve a particular problem in opening a new savings account. Everyone... It was necessary to speak to customer service on a number of occasions to resolve a particular problem in opening a new savings account. Everyone we spoke to were very kind and very helpful and eventually were able to resolve our problem Read more Read less

    {"display":"Ruth C","full_name":"Ruth C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ruth C 30th January 2025

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