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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.64/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 2,162 product reviews

Average score of 4.64/5
5 star
83%
4 star
9%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Family Building Society shines with its friendly, patient, and knowledgeable staff who make savings and mortgage processes feel personal and straightforward. Many appreciate the clear communication and helpful guidance, especially when dealing with online account issues. However, frustrations linger around the online system's complexity, long phone wait times, and reliance on paper communications.

Positive themes

  • Family Building Society’s staff are consistently friendly, patient and really helpful on the phone. (70 mentions)
  • The mortgage advisers at Family Building Society are knowledgeable and make the process easy to understand. (15 mentions)
  • Family Building Society offers competitive savings rates with clear communication and good product choices. (8 mentions)

Negative themes

  • The online system is confusing and difficult to use for many Family Building Society savers. (6 mentions)
Summarised by AI
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website
Main address
Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Social media

Reviews for Family Building Society

Showing 11 of 2162 company reviews • Last reviewed within 7 days

withdrawals

Savings • 31st October 2026

Whilst I have no issue with the daily withdrawal limit of £25,000 on some savings accounts, I do not understand why this should apply to... Whilst I have no issue with the daily withdrawal limit of £25,000 on some savings accounts, I do not understand why this should apply to internal transfers where there is no money leaving FBS. Read more Read less

{"display":"Morris ","full_name":"Morris ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

Eric Dodd was outstanding !

Savings • 30th October 2026

Eric Dodd was outstanding ! He provided very helpful guidance by going through step by step in the depositing of new funds for the Premier... Eric Dodd was outstanding ! He provided very helpful guidance by going through step by step in the depositing of new funds for the Premier 7 saving account . Would highly recommend Family Building Society. Read more Read less

{"display":"Dilip ","full_name":"Dilip ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Easy to navigate.

    Easy to navigate. Easy to transfer funds.

    {"display":"TC","full_name":"TC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TC 30th October 2026
  • 5.00/5

    Product requirements not available due to shared res...

    Product requirements not available due to shared restrictions but referred to specialist broker. Very helpful

    {"display":"Frederick B","full_name":"Frederick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Frederick B 29th October 2026
  • 5.00/5

    I had locked my account and I spoke to Rebecca Healy...

    I had locked my account and I spoke to Rebecca Healy, Becky was friendly, professional, very helpful and sorted my problem efficiently. Becky did not... I had locked my account and I spoke to Rebecca Healy, Becky was friendly, professional, very helpful and sorted my problem efficiently. Becky did not make me rush and I would rate Becky's attitude to help 10 out of 10 Thank you Becky Read more Read less

    {"display":"irene j","full_name":"irene j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    irene j 28th October 2026
  • 5.00/5

    I was unabel to log in to my account and the gentlem...

    I was unabel to log in to my account and the gentleman I spoke with was patient,helpful & a pleasure to deal with.

    {"display":"Laurence ","full_name":"Laurence ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laurence 26th October 2026
  • 5.00/5

    Customer delight

    The person I spoke to madeleine bond was amazing. A credit to your company

    {"display":"Tim V","full_name":"Tim V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tim V 22nd October 2026
  • 5.00/5

    Had to call after locked out online due to mixing up...

    Had to call after locked out online due to mixing up my password, spoke to Messiah (excuse spelling if incorrect) was very helpful and quickly unlocked account

    {"display":"Dean G","full_name":"Dean G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dean G 22nd October 2026
  • 5.00/5

    Erick was excellent.

    Erick was excellent. Patient clear well informed

    {"display":"Linda mBurman","full_name":"Linda mBurman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Linda mBurman 20th October 2026
  • 5.00/5

    Customer Service

    I recently had to ring FBS for a couple of matters and both people I spoke to were extremely helpful, polite and understanding. A breath... I recently had to ring FBS for a couple of matters and both people I spoke to were extremely helpful, polite and understanding. A breath of fresh air in this environment. Many Thanks. Leigh Read more Read less

    {"display":"Leigh N","full_name":"Leigh N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Leigh N 20th October 2026
  • 5.00/5

    Lovely Business to deal with 10/10

    We have been dealing with Owen Gray from start to finish during our mortgage application and he has been totally exemplary to deal with and... We have been dealing with Owen Gray from start to finish during our mortgage application and he has been totally exemplary to deal with and is a credit to your company Read more Read less

    {"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mark 19th October 2026

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