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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,620 product reviews

Average score of 4.66/5
5 star
82%
4 star
10%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

4/5

Job well done

Rosie Keysell was very helpful in assisting.

{"display":"Ian D","full_name":"Ian D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Ian D 12th September 2025

Latest negative rating

2/5

Wait time on telephone for call to be answered was 2...

Wait time on telephone for call to be answered was 24 minutes which was too long. However the assistance then provided by the operator was excellent.

{"display":"Linda J","full_name":"Linda J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Linda J 10th September 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1620 company reviews • Last reviewed within 7 days

Job well done

Savings • 12th September 2025

Rosie Keysell was very helpful in assisting.

{"display":"Ian D","full_name":"Ian D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Very helpful knowledgeable customer services team.

Mortgages • 12th September 2025

Very helpful knowledgeable customer services team.

{"display":"Daphne T","full_name":"Daphne T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service

    My product was coming To an end so i called to discuss my options, spoke to Amiee who was very helpful and answered all of my questions

    {"display":"AC","full_name":"AC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    AC 11th September 2025
  • 4/5

    Account access.

    Very patient adviser helping to access my account, did not complete this issue but that was down to me.

    {"display":"John F","full_name":"John F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John F 11th September 2025
  • 5/5

    Excellent Service.

    I spoke to Gillian Collard - Customer Service Representative earlier today to discuss my account and was very pleased with the service received to resolve the issue with my account.

    {"display":"TAJ","full_name":"TAJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TAJ 10th September 2025
  • 5/5

    Friendly and very helpful.

    Friendly and very helpful. Will recommend to a friend

    {"display":"Rosemarie Ivin","full_name":"Rosemarie Ivin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rosemarie Ivin 10th September 2025
  • 5/5

    Good around satisfactory service

    Good around satisfactory service

    {"display":"Alan Rake","full_name":"Alan Rake","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alan Rake 10th September 2025
  • 4/5

    I could not access my savings account online.

    I could not access my savings account online. The system was changed for two authentication in May 2025 and I was not notified or sent a letter to explain this.

    {"display":"Nigel B","full_name":"Nigel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel B 10th September 2025
  • 5/5

    online support

    clear and helpful, with patience

    {"display":"Customer","full_name":"Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Customer 10th September 2025
  • 5/5

    I spoke with Dylan D’Cruz regarding my mortgage.

    I spoke with Dylan D’Cruz regarding my mortgage. He was very helpful and explained everything I needed to know and ensured I understood.

    {"display":"Hasmita p","full_name":"Hasmita p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Hasmita p 10th September 2025
  • 5/5

    Steph has been very helpful today, and in the past,...

    Steph has been very helpful today, and in the past, however other members of staff we have dealt with havent been very nice at all.... Steph has been very helpful today, and in the past, however other members of staff we have dealt with havent been very nice at all. We've been given conflicting information on numerous occasions which is really upsetting Read more Read less

    {"display":"helen w","full_name":"helen w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    helen w 10th September 2025

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