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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.69/5

Family Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,381 product reviews

Average score of 4.69/5
5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Good clear options given by Mortgage Consultant, kne...

Good clear options given by Mortgage Consultant, knew his product.

{"display":"Robert H","full_name":"Robert H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Robert H 4th July 2025

Latest negative rating

1/5

Awful web site, too complicated to open account.

Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload... Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload links when requested. Certified passport requested but link to certification requirements led to an error screen. Requests for duplicates of identity really annoying. When calling, always number one in queue but call just goes on ringing. Invested with another bank as so frustrated, opened joint account in under 10 minutes with better interest rate. Read more Read less

{"display":"Bryan H","full_name":"Bryan H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Bryan H 2nd July 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1381 company reviews • Last reviewed within 7 days

Good clear options given by Mortgage Consultant, kne...

Mortgages • 4th July 2025

Good clear options given by Mortgage Consultant, knew his product.

{"display":"Robert H","full_name":"Robert H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Assisting amateurs

Savings • 4th July 2025

An amateur at taking out savings ( a bond ) via the Internet. People at the Family Bldg Soc showed great patience in guiding me through the technical jargon. Well done.

{"display":"Beryl ","full_name":"Beryl ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Needed help with my accounts and sorted promptly

    Needed help with my accounts and sorted promptly

    {"display":"Peter G","full_name":"Peter G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter G 4th July 2025
  • 5/5

    I spoke with Elissa Agodi who was excellent in deali...

    I spoke with Elissa Agodi who was excellent in dealing with my queries and sorted it out my online problems as well as account. My sincere thanks to her.

    {"display":"Praful Chandarana","full_name":"Praful Chandarana","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very good and sympathetic customer care

    Very good and sympathetic customer care

    {"display":"DM","full_name":"DM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DM 4th July 2025
  • 5/5

    I have had all my questions answered clearly and wit...

    I have had all my questions answered clearly and with much expertise.

    {"display":"Sally M","full_name":"Sally M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sally M 3rd July 2025
  • 5/5

    Spoke to amie very helpful patient and knowledg...

    Spoke to amie very helpful patient and knowledgeable thank you. She helped with all my questions.

    {"display":"david p","full_name":"david p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    david p 3rd July 2025
  • 5/5

    Phone conversation was excellent and everything sort...

    Phone conversation was excellent and everything sorted .

    {"display":" J W","full_name":" J W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J W 3rd July 2025
  • 5/5

    Lisa was extremely helpful, she answered all my ques...

    Lisa was extremely helpful, she answered all my questions in a competent manner

    {"display":"Robert","full_name":"Robert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert 3rd July 2025
  • 5/5

    A great service

    A great service sorting out mix ups in accounts on my side. Lisa Adams provided a first-class service over and above I have come to... A great service sorting out mix ups in accounts on my side. Lisa Adams provided a first-class service over and above I have come to expect from the banking/savings industry. Read more Read less

    {"display":"raymond p","full_name":"raymond p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    raymond p 2nd July 2025
  • 5/5

    Good customer service

    Good clear advice from Catherine Croucher, Customer Service Representative. And a decent savings interest rate on a 1 year fixed rate bond, with easy annual renewal.

    {"display":"ZN","full_name":"ZN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ZN 2nd July 2025

    Products from Family Building Society

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