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Family Building Society reviews

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Rated Excellent • 4.67/5

Family Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,001 product reviews

Average score of 4.67/5
5 star
80%
4 star
11%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Catherine

When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c.

{"display":"mike g","full_name":"mike g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
mike g 30th December 2024

Latest negative rating

1/5

Read my review and don't take out a 5 year bond..

I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the... I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money in to another 5 year bond. I contacted them immediatley when I returned in December and contacted them to ask for the money to be returned to me as I did not with for another 5 year bond as I am elderlay and wnted the moeny. In papaerowrk provided, I was told that I could close the bond early but would loose any interest. I wasn't worried about this as the bond has only been in for 6 weeks, however I was told I could only close the bond if I paid the sum of £1030! This is disgusting and was never pointed out to me in previous dealings. I will be taking this matter further. Read more Read less

{"display":"Carol S","full_name":"Carol S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Carol S 30th December 2024
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1001 company reviews • Last reviewed within 7 days

Catherine

Savings • 30th December 2024

When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c.

{"display":"mike g","full_name":"mike g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Read my review and don't take out a 5 year bond..

Savings • 30th December 2024

I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the... I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money in to another 5 year bond. I contacted them immediatley when I returned in December and contacted them to ask for the money to be returned to me as I did not with for another 5 year bond as I am elderlay and wnted the moeny. In papaerowrk provided, I was told that I could close the bond early but would loose any interest. I wasn't worried about this as the bond has only been in for 6 weeks, however I was told I could only close the bond if I paid the sum of £1030! This is disgusting and was never pointed out to me in previous dealings. I will be taking this matter further. Read more Read less

{"display":"Carol S","full_name":"Carol S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    What's not to like?

    I've been saving with the FBS for several years and have always had good experiences when I've needed to speak to staff there. They offer... I've been saving with the FBS for several years and have always had good experiences when I've needed to speak to staff there. They offer competitive interest rates, useful products with excellent customer service, and one can always speak to a person there quite easily. Recently, I invested in some Windfall Bonds because these offer a good interest rate with the chance of winning a monetary prize, and I've been fortunate enough to win! So that's the icing on the savings cake! Thank you, FBS, for this Christmas surprise! Read more Read less

    {"display":"ChoklateC","full_name":"ChoklateC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ChoklateC 20th December 2024
  • 5/5

    responsive

    The sales person was very responsive in following up my enquiry

    {"display":"Vince B","full_name":"Vince B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Vince B 18th December 2024
  • 5/5

    New mortgage application

    Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to... Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Read more Read less

    {"display":"Les ","full_name":"Les ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Les 13th December 2024
  • 5/5

    Advisor on phone was polite efficient and caring.

    Advisor on phone was polite efficient and caring.

    {"display":"Martin B","full_name":"Martin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin B 11th December 2024
  • 5/5

    Excellent service everything explained so well

    Excellent service everything explained so well

    {"display":"Jill J","full_name":"Jill J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jill J 9th December 2024
  • 5/5

    We received exceptional support from Luke.

    We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters.

    {"display":"Christine B","full_name":"Christine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Christine B 5th December 2024
  • 5/5

    Really great customer service

    Really great customer service and rapid response to the customer

    {"display":"Brian F","full_name":"Brian F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian F 4th December 2024
  • 5/5

    Decent Interest Rate on Savings

    I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing... I have a savings account that pays a decent interest rate when compared to other societies. I like the fact that you don't get marketing emails every five minutes and only get important updates to interest rates and account changes. I also like the website and how quick and easy it is to log in and not have to go through page after page to get to my account information. Nice, simple and streamlined. Read more Read less

    {"display":"TJR","full_name":"TJR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TJR 2nd December 2024
  • 5/5

    excellent service from new business representative,...

    excellent service from new business representative, Louise Taylor. prompt and efficient.

    {"display":"douglas g","full_name":"douglas g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    douglas g 2nd December 2024

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