There were some technical problems during the application process. I contacted customer Services and everyone I came into contact with was exceptional. Especially Luke, who... There were some technical problems during the application process. I contacted customer Services and everyone I came into contact with was exceptional. Especially Luke, who took ownership of my problem and stayed in contact with me during the entire application/registration process. The outcome.e was that the problem was resolved to my entire satisfaction and the experience of proper customer service, was a revisit to the Halcyon days of good old fashioned customer satisfaction. Well done Read more Read less

As always great service from lovely staff,

Carelessly locked myself out of my account. Phone call answered after 10 minutes with constant updates, which I thought reasonable. After asking the necessary security... Carelessly locked myself out of my account. Phone call answered after 10 minutes with constant updates, which I thought reasonable. After asking the necessary security questions, the friendly and efficient young lady enabled my log-in and stayed on the phone whilst I accessed my account. A good experience, although I’ll try not to be careless in future! Read more Read less

Prompt and efficient service. Very friendly, helpful and secure.

I spoke with Donnika on the phone today and she was very helpful and sorted out the issue I was having, would recommend her to anyone. Thank you!

Our query delivered very quickly and efficiently by Aimee Kennedy

Took a few minutes to get connected but was dealt with politely and efficiently when I got through.

When my Bond matured i tried to access my account to find that i was locked out. I spent over an hour on the phone... When my Bond matured i tried to access my account to find that i was locked out. I spent over an hour on the phone waiting and then going through a very tedious process with one of the advisors. Upshot they sent me a new verification code by post(!) which took over a week to arrive and in the meantime they have put my money into a FRB offering 0.5% less than i was first offered!. I've gone online again today with my new verification code and you guessed it it still doesn't work. Whilst i am writing this i have been waiting in a queue for 29 mins so far, no details of where i am sitting in the queue etc. Not had this poor service from any of the other online savings account that i hold. Update, just got account unlocked took 42 mins in total. The advisor was a bit of a cold fish. Read more Read less

Easy to navigate the website, view the products and fund a savings bond.The ability to choose monthly interest payments was a bonus.