Write a review
7th January 2019
Difficult to navigate
All fine when opening account, but.... The site is difficult to navigate.
Your Family Building Society Reviews (18)
Sort by:
Most recent
Filter by:
All
Write a review
15th December 2018
Security Concious
I was recommended to Family Building Society by the Daily Mail financial...
Read more I was recommended to Family Building Society by the Daily Mail financial page.
I opened a joint savings account - then the security problems started. I persisted with helpful staff, after many hiccups over security. Our account is now up and running, good interest rate and helpful/polite staff.
Write a review
9th December 2018
Mortgage variation at end of Fixed Rate Mortgage Repayments
Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service.
Write a review
5th December 2018
5 year fixed rate ISA
I transferred years of ISA savings into this product in order to receive an annual income. Unfortunately it was not clear that the interest was not paid out. Be wary, if you require your interest paid rather than accrued then this product is not for...
Read moreI transferred years of ISA savings into this product in order to receive an annual income. Unfortunately it was not clear that the interest was not paid out. Be wary, if you require your interest paid rather than accrued then this product is not for you.
Write a review
2nd December 2018
Small, but perfectly formed, dynamic but espusing traditional values!
Work is done swiftly, staff are knowledgeable, the branch experience is very pleasant!
Write a review
29th November 2018
Interesting Product
Windfall Bond is an interesting product. Everyone knows Premium Bonds. This is an interesting copy but with better odds of winning. Would recommend if anybody was interested, but never comes up in conversations.
Write a review
28th November 2018
Taditional Values
I was looking for a well established Building Society with traditional values, excellent customer service, very good interest rates and products to place my life savings after I retired. Not only did they tick all the boxes they exceeded my expectations!
Read moreI was looking for a well established Building Society with traditional values, excellent customer service, very good interest rates and products to place my life savings after I retired. Not only did they tick all the boxes they exceeded my expectations!
Write a review
28th November 2018
Good range of products
Family Building Society communicate well without inundating you with emails. They have a good range of products and the interest rates are usually comparable with other companies. The windfall bonds I think are quite unique and although not high...
Read moreFamily Building Society communicate well without inundating you with emails. They have a good range of products and the interest rates are usually comparable with other companies. The windfall bonds I think are quite unique and although not high interest give you the chance of winning one of the prizes so while interest rates are low are worth a shot.
Write a review
24th November 2018
Competitive rates, great service
I have a fixed rate savings product which has had competitive rates. I am pleased with the level of communication and service with FBS and their fairness in business.
Write a review
21st November 2018
Quality Service, Friendly People
Took out a Fixed Term Mortgage with the Society just over six months ago and I found that the staff were fully up dated on the range of products on offer and very helpful in answering any questions which I had and made the whole process as easy as...
Read moreTook out a Fixed Term Mortgage with the Society just over six months ago and I found that the staff were fully up dated on the range of products on offer and very helpful in answering any questions which I had and made the whole process as easy as they could.
Write a review
6th November 2018
A new way to buy savings bonds
Having been a holder of Premium Bonds for several years, I was very interested to see this alternative version offered by the Family Building Society. The odds of winning are better than HS&I Bonds, although the "jackpot" is less and you have to buy...
Read moreHaving been a holder of Premium Bonds for several years, I was very interested to see this alternative version offered by the Family Building Society. The odds of winning are better than HS&I Bonds, although the "jackpot" is less and you have to buy in minimum quantities of ten thousand pounds. The process of buying was simple, secure and straight forward. No wins yet, but I am playing a waiting game before I finally make my mind up about this product.
Write a review
1st November 2018
Credits Delay
It takes nearly 24 hours for Fast Payment transfers from a nominated bank account to the designate Family Building Society account, which in present day and time, is unduly slow. Theoretically, a saver loses out on a day's interest.
Reply from Family Building Society
Hi, thanks for your review and feedback.
We are aware that sometimes you may not see the Faster Payment on your account until 24 hours after it has been sent, but please be assured that there is no loss of interest due to this.
We are currently making improvements to speed up the time that the Faster Payment shows on your account.
If you have any further questions, please call our Family Service Team on 03330 140144.
Write a review
15th September 2018
Astonishingly Incompetent
Introduced a new online system so we had to re-register for...
Read more Introduced a new online system so we had to re-register for it.
After jumping through all the hoops required to register, waited for a verification code to be sent by snail mail. When it arrived, the code was invalid. Found an email that Google had decided was spam, which admitted that they had send incorrect codes.
You really couldn't make it up. Such an amateurish outfit.
Oh, and despite the base rate going up 0.25% they are only passing on 0.09%.
Time to move on.
Write a review
19th August 2018
Savings
My wife tried to open a savings account with payment from her Direct Debit cards (in branch), but that payment method was refused. Why? Paying by cheque seems to her to be rather out dated.
Write a review
20th December 2017
No fuss ISAs
I was fed up with banks changing the ISA rate after the initial year and giving derisory rates. It was such a fiddle to change the provider. The Family Building Society market tracker ISA gives a reasonable rate and saves constantly swapping around....
Read moreI was fed up with banks changing the ISA rate after the initial year and giving derisory rates. It was such a fiddle to change the provider. The Family Building Society market tracker ISA gives a reasonable rate and saves constantly swapping around. You could get a slightly better rate if you are inclined to shop around, but there's not much in it. ( Disclosure: I also do some work for the FBS.)
Write a review
12th February 2017
Disappointing. Very low number of winning bonds.
They claim to have 13 winning draws from the 10,000 bonds each month (1 x £50.000, 2 x£10,000 and 10 x£1000; but in 2015 there were only 12 winners in total for the whole year and in 2016 just 22 winners for the total year, including 3 in a January bonus d...
Read moreThey claim to have 13 winning draws from the 10,000 bonds each month (1 x £50.000, 2 x£10,000 and 10 x£1000; but in 2015 there were only 12 winners in total for the whole year and in 2016 just 22 winners for the total year, including 3 in a January bonus draw. I wrote to ask how many bonds were actually purchased, but they refused to disclose this.