Very helpful friendly advisor very knowledgable

I generally had a seamless experience with their remortgaging team and process. Their BTL products for expats are reasonably competitive including fees. I would have... I generally had a seamless experience with their remortgaging team and process. Their BTL products for expats are reasonably competitive including fees. I would have liked the option, particularly in the current environment of falling interest rates of a lifetime tracker BTL mortgage product. I am generally very happy with the Family Building Society, particularly when other lending providers would not consider expats for BTL mortgages. Read more Read less

It was a pleasure to talk to Lisa today and she was very helpful

The team at the fbs are always so helpful, polite and knowledgeable.

Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my... Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my account and they have been excellent at getting me sorted quickly and very knowledgeable staff thank you Read more Read less

Easy to use online and if any problems help is only a phonecall away giving prompy and polite service

I have had to call the FBS to query the investment change I had requested. The renewal document received did not include the change requested.... I have had to call the FBS to query the investment change I had requested. The renewal document received did not include the change requested. However, was assured by telephone call that the change had been recorded as requested. I was completely satisfied with the response provided. Read more Read less

excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy.

Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with.