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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.67/5

Family Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,785 product reviews

Average score of 4.67/5
5 star
82%
4 star
10%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

High rate of return for my savings

Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate.

{"display":"Andy T","full_name":"Andy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Andy T 19th December 2025

Latest negative rating

1/5

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about... Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Read more Read less

{"display":"Brighton B","full_name":"Brighton B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Brighton B 10th October 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1785 company reviews • Last reviewed within 7 days

High rate of return for my savings

Savings • 19th December 2025

Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate.

{"display":"Andy T","full_name":"Andy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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I needed some info of my account and got the answers...

Savings • 19th December 2025

I needed some info of my account and got the answers immediately.

{"display":"Paris ","full_name":"Paris ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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  • 5/5

    I was dealt with by a very sociable lady who dealt w...

    I was dealt with by a very sociable lady who dealt with my request very amicably

    {"display":"john Robinson","full_name":"john Robinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316893.png"}}'s avatar
    Savings
    john Robinson 19th December 2025
  • 5/5

    Friendly and efficient banking

    Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative

    {"display":"Peter H","full_name":"Peter H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter H 19th December 2025
  • 5/5

    Highly recommended

    Easy to use online services. Great customer support, very easy to use website.

    {"display":"Izzy T","full_name":"Izzy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Izzy T 19th December 2025
  • 5/5

    Family Building Society offers a good range of produ...

    Family Building Society offers a good range of products and are friendly and easy to use.

    {"display":"PS","full_name":"PS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PS 19th December 2025
  • 5/5

    Really helpful lady i spoke with on phone, so clear...

    Really helpful lady i spoke with on phone, so clear so conscise!

    {"display":"Daniel O","full_name":"Daniel O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniel O 18th December 2025
  • 5/5

    First Class Provider

    Always know where I stand and communications are to the point

    {"display":"John A","full_name":"John A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John A 18th December 2025
  • 5/5

    Brilliant professional service.

    Brilliant professional service. I receive my mortgage statement yearly showing all transactions and data clearly and easy to understand. I would recommend Family Building Society to everyone.

    {"display":"Mian M Alee","full_name":"Mian M Alee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mian M Alee 17th December 2025
  • 5/5

    Staff in the Epsom branch were lovely, they gave gre...

    Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they... Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step of the process seamless walking me through every aspect in detail. Would highly recommend to anyone. Read more Read less

    {"display":"jsprww","full_name":"jsprww","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jsprww 17th December 2025
  • 5/5

    £1600 being taken from ex-mortgagees account

    We had a worrying problem about £1600 being taken by the Family Building Soc from our current account from a discontinued mortgage. Spoketo your first... We had a worrying problem about £1600 being taken by the Family Building Soc from our current account from a discontinued mortgage. Spoketo your first point of contact Donnika Nelson. She was courteous, reassuring then promptly and efficiently dealt with the problem. Well done Donika. from Frank& Jenny Palmer Read more Read less

    {"display":"Frank P","full_name":"Frank P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Frank P 17th December 2025

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