Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website

Review summary

People rate this company as Excellent based on 1,559 product reviews

Average score of 4.66/5
5 star
82%
4 star
10%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Change of Interest Only Contract

I spoke to Catherine today with regard to the closure of our current contract and the start of a new contract. She was very polite... I spoke to Catherine today with regard to the closure of our current contract and the start of a new contract. She was very polite and extremely helpful in explaining the questions we asked. She is a credit to your Company Read more Read less

{"display":"Gloria A","full_name":"Gloria A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Gloria A 22nd August 2025

Latest negative rating

1/5

Hopeless.

Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless

{"display":"Brian J","full_name":"Brian J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Brian J 18th August 2025
See more reviews for Family Building Society products

About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Family Building Society

Showing 11 of 1559 company reviews • Last reviewed within 7 days

Change of Interest Only Contract

Mortgages • 22nd August 2025

I spoke to Catherine today with regard to the closure of our current contract and the start of a new contract. She was very polite... I spoke to Catherine today with regard to the closure of our current contract and the start of a new contract. She was very polite and extremely helpful in explaining the questions we asked. She is a credit to your Company Read more Read less

{"display":"Gloria A","full_name":"Gloria A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very professional and friendly service from Arounima...

Mortgages • 22nd August 2025

Very professional and friendly service from Arounima Rosun. Helped with all my enquiries.

{"display":"Miles ","full_name":"Miles ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Polite, prompt response, very helpful with my request

    Polite, prompt response, very helpful with my request

    {"display":"Sunita","full_name":"Sunita","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sunita 22nd August 2025
  • 5/5

    Knowledgeable, friendly staff

    A friendly service and was able to answer my question and was knowledgeable on my query

    {"display":"Graham P","full_name":"Graham P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graham P 22nd August 2025
  • 5/5

    Excellent service

    The online service was easy to use & when I’ve needed to speak to a person they were very helpful

    {"display":"Carole W","full_name":"Carole W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carole W 22nd August 2025
  • 5/5

    help with new 12 MAY online registration

    help with new 12 MAY online registration

    {"display":"john W GAYLON","full_name":"john W GAYLON","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    john W GAYLON 21st August 2025
  • 5/5

    Excellent service

    I want to congratulate Luke Green for the excellent customer service he provided me. He was extremely courteous, professional and friendly; a pleasure to deal... I want to congratulate Luke Green for the excellent customer service he provided me. He was extremely courteous, professional and friendly; a pleasure to deal with. He was a credit to himself and the Family Building Society. I would not hesitate to recommend the society to others based on my experience. Tony Read more Read less

    {"display":"Tony D","full_name":"Tony D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tony D 21st August 2025
  • 5/5

    The telephone service was unbelievable good

    The telephone service was unbelievable good

    {"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David M 21st August 2025
  • 5/5

    I was making inquiries about transfering an ISA into...

    I was making inquiries about transfering an ISA into my account with you and Lisa Adams was very helpful in advising me what I had to do.

    {"display":"MARGARET THORNTON","full_name":"MARGARET THORNTON","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MARGARET THORNTON 21st August 2025
  • 4/5

    Caring service

    Took time and patiently resolved my queries

    {"display":"Harivadan P","full_name":"Harivadan P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Harivadan P 20th August 2025
  • 5/5

    Downloading and Uploading files

    I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and... I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and efficiently. I also asked for guidance on how to upload securely a document to their web site ..... the instructions were clear and solved my issue. Read more Read less

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David H 20th August 2025

    Products from Family Building Society

    Showing all products offered by Family Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice