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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5992 reviews)

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4.85

Based on 5,992 reviews, last reviewed 21st Nov 2024

99% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Refused claim Cat just diagnosed with kidney disease, made first claim ever with this insurer, refused my claim because my cat had seen a vet 4 years ago they say i... Read more Reviewed on: 21st November 2024

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About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more inclusive policies that cover your pet from a wider range of risks.

Does Insurance Emporium sound like the right insurer for your pet? Find out more about the provider and its policies by reading our reviews. Learn which policy customers chose and how secure it’s proved to be. Find out more about Insurance Emporium’s customer service and claims process. Learn how safe policyholders feel that their pets are under their policy. Read our Insurance Emporium pet insurance reviews today.

Have you had a pet insurance policy with Insurance Emporium? Tell us what animal you have and which policy you chose. Were you satisfied with your choice of policy and do you feel as though your pet is well protected? Have you made a claim, and if so, how well was it handled? Would you recommend Insurance Emporium to your family and friends? Whether good or bad, write an in-depth Insurance Emporium pet insurance review today.

The Insurance Emporium Pet Insurance reviews (5992)

Review of the The Insurance Emporium, Pet Insurance:

Good

Brilliant prices for new customers, however high increases the following year on policies that haven’t been claimed on. However customer service team is very good and very knowledgeable. Reviewed on: 22nd August 2023

Easy to set up policy online.

Easy to set up policy online. Requested paper document which was sent out very promptly. I made a mistake in my details which was corrected again very efficiently Reviewed on: 18th September 2024

Excellent value

I have 2 dog insured through this company and cannot fault value for money. I have not made any claims as yet but would hope that they would be excellent should this occur. Reviewed on: 16th September 2024

OK but vet suspicious of company as they are slow payer

My three year old cat got run over and amongst other injuries had his jaw broken and had some vision problems. The local vet tried to patch him up, but realised it was too serious for them and reccomened that we have him seen by a specialist vet hospital. Luckily I had paid for a reasonably high level of annual cover ('Palladium Level' I think), as in the end, most of it got used up. On the plus side, The Insurance Emporium paid out for pretty much the whole amount I was claiming (they rejected one or two trivial things), and they paid me within a few weeks. On the minus side, the specialist said that since The Insurance Emporium was involved, they needed me to pay them up front, and claim back from The Insurance Emporium, as they said they had had problems getting prompt payment from them in the past. The bill was something like 4000 quid, so not something most people can just hand over and hope to be paid later, on the other hand, as I said, they did pay within a couple of weeks, and they did pay almost all of it. Reviewed on: 16th September 2024

Very easy to arrange, good policy at a very competit...

Very easy to arrange, good policy at a very competitive price Reviewed on: 16th September 2024

Good overall customer service.

Good overall customer service. I found the website clear and the telephone agent helpful. Reviewed on: 10th September 2024

Great price

I reviewed different companies and this one was the best price. My previous company had higher premiums. Reviewed on: 9th September 2024

Loyal customer

I have been a customer for years now and always have a positive experience and good value for money Reviewed on: 4th September 2024

Really great service.

Really helpful staff that dealt with our claim quickly and effectively. Excellent! the process was clear and easy to use without making things difficult and the staff were happy to support where necessary. Reviewed on: 4th September 2024

Customer oriented

The switch to this insurance when my pet's cover ran out was very smooth, their website is user friendly and they are easy to contact if you have queries. Reviewed on: 2nd September 2024

Excellent support & customer care when needed

My dog Bella has had to have two cruciate ligament opperations and a heart ultrasound this year. The Insurance Emporium supported me throughout all of the treatments with excellent customer service & financial payment. This made this stressful time so much more bearable. thank you Emporium! Reviewed on: 31st August 2024

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