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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

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2.86

Based on 138 reviews, last reviewed 4th Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (138)

Review of the Virgin Money, Essential Current Account:

getting no better

I was with Yorkshire Bank for over 40 years and then they just told me I was now a Virgin Money customer! I have found Virgin Money to be unhelpful and/or uninformed on every contact. There is no 'Customer Service' to speak of and I am looking to change banks soon. Reviewed on: 2nd February 2023

Treating the customer more than fairly

Having tolerated atrocious service and attitudes from RBS in recent years I am overjoyed to have transferred to Virgin Bank as the staff are not only helpful they do truly make you feel a valued customer. Reviewed on: 18th November 2017

Pioneering banking

Very friendly, some of the best rates, great lounge facilities. Reviewed on: 16th November 2017

Reply from Virgin Money Great to know you're making good use of our Lounges, Mitchell! You can find other Virgin Money benefits here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Thanks, Jane Response date: 16th November 2017

keeping it simple

helpful people at virgin help me keep my banking life simple Reviewed on: 16th November 2017

Reply from Virgin Money Happy to hear you're pleased with your Current Account, Peter! You know where to find us if there's anything we can help with. Thanks, Jane Response date: 16th November 2017

Doing what a bank should do.

When our previous building society decided to stop current accounts we had a check on what was available and choose Virgin Money. We should have changed to them years ago. The help they gave changing accounts was excellent and the support and rewards are great as well. Use the Virgin Lounge is the icing on the cake. Reviewed on: 16th November 2017

Honestly Honourable Account

From setting up the account (in the executive yet friendly atmosphere of their branch) to making debit payments without charge abroad, i have never enjoyed a better experience with my bank and account. Reviewed on: 16th November 2017

Excellent service!!!

I had a very difficult time losing my job and then losing my father. Times were tough, I needed to reorganise my debt and and move out of my home. Virgin Money was the one bank that was there for me, offering a basic account to help me get back on my feet. The branch staff in Cardiff could not have been more understanding and helpful! Things are now getting better in my personal life. I will be launching my own business shortly. I am so happy with how things have evolved over the last 12 months and I can honestly say that without the support from Virgin Money, I wouldn't be in the position I am now to move forward and live my life again. Thanks Virgin Money! Reviewed on: 16th November 2017

Personal F2F service

I’m so happy with the ability to walk into my local branch and have anything solved through F2F discussion in minutes. The added bonus is the relaxing Haymarket lounge when I need to stop off in the west end and check my emails. Reviewed on: 16th November 2017

Outstanding

Awesome staff. Brilliant support. They go the extra mile to help customers. They have a ‘nothing is too much trouble ‘ attitude which runs through the organisation like a stick of rock. I am also pleased to see their charity this year is supporting mental health. All in all a fab place to bank. Thank you to all the staff Reviewed on: 16th November 2017

The Best Bank Account in UK

A simple Zero-Cost account for everyone to be used everyday. With no banking charges at all, a free current account that offers Direct Debits, free card transactions in Europe and free banking , what more could you ask for? I Love and respect Virgin Money Bank. Thank You Virgin, The Best doesn’t cost Anything. Reviewed on: 15th November 2017

A bank that doesn't treat you like a cash cow.

I have switched my current account earlier this year: this was due to Norwich & Peterborough's decision to end all current accounts, as well as closing several branches...Don't you just love post mergers? Any way I had dipped into the red for a day; it was only £20 or so. When I went into the branch, they said that they don't charge for going overdrawn like that. Yay! A bank that shows that compound debt can and should be avoided at all costs. Three cheers for Virgin!!! Reviewed on: 9th November 2017

Reply from Virgin Money Thanks for your feedback Peter, glad we were able to help! Thanks, Jane Response date: 9th November 2017

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