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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

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2.74

Based on 138 reviews, last reviewed 4th Jun 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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Virgin Money Essential Current Account reviews (138)

Very basic banking

Very basic banking account,online mamangement terrible, can view account but that’s it. Cannot transfer,look at direct debits etc. Some of these things such as transferring money to another person or company you cannot even do on the phone,you have to go in branch to do.would not recommend Reviewed on: 8th February 2018

Reply from Virgin Money Hi Sarah, thanks for your feedback. We’ll let you know right away if there’s any updates to the account. In the meantime if you have any questions just shout up. Thanks, Lindsay Response date: 10th February 2018

excellent

been with them for some time and never had any problems 100% professional Reviewed on: 8th February 2018

Reply from Virgin Money Hi, that’s great to hear Clare. Thanks for sharing that with us! Lindsay Response date: 10th February 2018

Virgin Banking

Great bank with clear, easy to use banking online. Style of wording and set out of all publications are useful but not dull and make you feel positive and happy. Reviewed on: 26th January 2018

Fantastic, personable service

I've been with virgin for over two years and they constantly amazed me with how they go out of their way to help. Whether it's following up on issues, helping to arrange things, or simply saying "leave it with me, I'll sort that for you" so I can get on with my day. They are 100% supportive of me and I would (and have) recommend them to everyone and anyone! Reviewed on: 23rd January 2018

Ghastly bank - one of the worst

I inherited this account since I was previously a happy Northern Rock client until they were taken over by Virgin. I tolerated them for a few years hoping they would be taken over or absorbed into another bank. No such luck. After poor service, lack of facilities and awareness that customers are important, I gave up and closed the account. Not recommended. Reviewed on: 17th January 2018

Basic but brilliant

It may be basic but the Virgin Essential Account is number 1 on my personal list of must -haves. As a part- time worker, I really value not having to fret about fees or charges when I might be inadvertently overdrawn or there’s a problem with my direct debits. Not like some other banks I could mention! Plus I get to earn monthly interest on my balances, and it‘s handy to be able to manage my account online, via phone or through visits to the plush Virgin money lounges. I’ve visited the lounges on many occasions for advice and the staff bend over backwards to help you. The coffee is also excellent! More importantly, this account recognises diversity of income in being open to people on Universal Credit. I feel that this product and its benefits are bringing the humanity back into banking at a time when it is being stripped away by other providers. Reviewed on: 23rd December 2017

Welcoming

The staff are easy to talk to. The atmosphere is welcoming. The staff know the meaning of the phrase 'personal banking' and never make you feel that you are wasting their time, no matter what the query is. I'm so glad to have opened my account with them. Thank you. Reviewed on: 21st November 2017

Fast, user-friendly, conform to my expectations

Almost perfect if the online fund transfer and the mobile app options had exist. Staff very nice, online and in branches. Reviewed on: 21st November 2017

Excellent service

Virgin bank customer are still able to receive a face to face personal service. It is a proper service which treats its customers as valued and important clients. There is always adequate staff to deal with providing a service on a timely and courteous manner. Reviewed on: 21st November 2017

Fast and helpful

When setting up a new joint account the staff in my local branch were very helpful and efficient. We had our two children with us who were rapidly growing bored. But before we knew it we were finished and the cards and paperwork were in the post by the end of the week. Excellent service coupled with beginners like the lounges make Virgin Money my first choice. Reviewed on: 21st November 2017

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