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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.06 (142 reviews)

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3.05

Based on 142 reviews, last reviewed 28th Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

38%

13%

37%

Latest highest rating:

4

Branch has a car park, and parking is normally possi... Branch has a car park, and parking is normally possible. Internal cash machines usually operational and available. Queue at tellers desk normally arou... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

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Virgin Money Essential Current Account reviews (142)

Welcoming

The staff are easy to talk to. The atmosphere is welcoming. The staff know the meaning of the phrase 'personal banking' and never make you feel that you are wasting their time, no matter what the query is. I'm so glad to have opened my account with them. Thank you. Reviewed on: 21st November 2017

Fast, user-friendly, conform to my expectations

Almost perfect if the online fund transfer and the mobile app options had exist. Staff very nice, online and in branches. Reviewed on: 21st November 2017

Excellent service

Virgin bank customer are still able to receive a face to face personal service. It is a proper service which treats its customers as valued and important clients. There is always adequate staff to deal with providing a service on a timely and courteous manner. Reviewed on: 21st November 2017

Fast and helpful

When setting up a new joint account the staff in my local branch were very helpful and efficient. We had our two children with us who were rapidly growing bored. But before we knew it we were finished and the cards and paperwork were in the post by the end of the week. Excellent service coupled with beginners like the lounges make Virgin Money my first choice. Reviewed on: 21st November 2017

Customer is King

I always receive a positive friendly experience every visit.Nothing is too much trouble and done with a smile.Keep up the good work Reviewed on: 21st November 2017

Treating the customer more than fairly

Having tolerated atrocious service and attitudes from RBS in recent years I am overjoyed to have transferred to Virgin Bank as the staff are not only helpful they do truly make you feel a valued customer. Reviewed on: 18th November 2017

Pioneering banking

Very friendly, some of the best rates, great lounge facilities. Reviewed on: 16th November 2017

Reply from Virgin Money Great to know you're making good use of our Lounges, Mitchell! You can find other Virgin Money benefits here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Thanks, Jane Response date: 16th November 2017

keeping it simple

helpful people at virgin help me keep my banking life simple Reviewed on: 16th November 2017

Reply from Virgin Money Happy to hear you're pleased with your Current Account, Peter! You know where to find us if there's anything we can help with. Thanks, Jane Response date: 16th November 2017

Doing what a bank should do.

When our previous building society decided to stop current accounts we had a check on what was available and choose Virgin Money. We should have changed to them years ago. The help they gave changing accounts was excellent and the support and rewards are great as well. Use the Virgin Lounge is the icing on the cake. Reviewed on: 16th November 2017

Honestly Honourable Account

From setting up the account (in the executive yet friendly atmosphere of their branch) to making debit payments without charge abroad, i have never enjoyed a better experience with my bank and account. Reviewed on: 16th November 2017

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