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Virgin Money: Pensions reviews

Name: Pensions
Rating: 3 (26 reviews)

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2.00

Based on 26 reviews, last reviewed 4th Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

46%

3 star

46%

Latest highest rating:

4

Very helpful Very helpful staff. I have had to change my payments regularly and this has always been sorted efficiently Reviewed on: 16th April 2019

Latest lowest rating:

1

Have been trying to withdraw my pension or weeks n... Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning to think this... Read more Reviewed on: 4th December 2024

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About this product

Virgin Money help you plan for your retirement with two pension choices.

The Navigator Pension is invested automatically based on your age. The Self-Drive Pension is a fund where you choose the investment approach. Old pensions can be transferred to a Virgin Money Pension and you can start investing from £25 per month.

Virgin Money Pension reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also ...

Virgin Money Pensions reviews (26)

Review of the Virgin Money, Pensions:

Really, DO NOTUSE FOR PENSIONS

Really, NOT customer focused, abysmal, does not know left hand from right Reviewed on: 15th March 2024

Nasty customer service

The staff are so bad and rude I’m leaving Virgin Reviewed on: 11th November 2022

Pension

How they have the ability to call this financial product a pension is beyond belief ,their glossy web site talks about proving a regular safe income for life and such like. In reality they offer nothing, the only thing you can do on witdrawal is transfer your pension to another provider or take the whole amount and pay 40% tax on 75% of your pot. Calling their product a pension is hugely misleading as it is nothing of the kind and people should be made aware of this before in... Reviewed on: 7th September 2022

Very helpful

Very helpful staff. I have had to change my payments regularly and this has always been sorted efficiently Reviewed on: 16th April 2019

Bring on retirement

I opened my pension a few months ago and already I feel I have done the right thing, knowing virgin money is a successful business and hire only the best to look after my money, I have peace of mind and can not wait to retire! Thankyou Virgin Reviewed on: 14th December 2018

Easy to comprehend

I wanted a transfer of funds into my virgin pension account. Simply signed a form and they did the rest. Saved me fannying about! Reviewed on: 14th December 2018

Fantastic service

Virgin staff are amazing. They answer all my queries in a professional and pleasant manner and treat you with respect. Reviewed on: 8th December 2018

No problems; not the best rate but great service

Great customer service and an easy to use website outweighs the higher than industry standard fees for pensions Reviewed on: 8th December 2018

Excellent!

Excellent customer service! Highly recommended! Reviewed on: 7th December 2018

Straightforward good service

I’ve been with Virgin since 2001, when it was called Virgin Direct. It always offers clear and good value solutions which are easy to manage. Whenever I’ve had a problem or query it has been swiftly addressed with the minimum of fuss. Reviewed on: 7th December 2018

Great simple pension

Really simple to understand pension and excellent rates of interest They keep you wel informed and communication is really good Get regular statements Reviewed on: 8th November 2018

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