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Wise Driving: Car insurance reviews

Name: Car insurance
Rating: 1.27 (64 reviews)

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1.32

Based on 64 reviews, last reviewed 21st Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

3 star

90%

Latest highest rating:

5

Good all round Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff Reviewed on: 24th August 2024

Latest lowest rating:

1

Absolutely awful insurance company. Absolutely awful insurance company. Cancelled a month and a half before my policy ended, and they charged me an astronomical amount. I told him I wasn... Read more Reviewed on: 21st February 2025

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About this product

WiseDriving offers black box insurance policies.

By measuring a number of factors when you drive, WiseDriving calculates a driving behaviour score which is rated out of 100. If your score improves, you could get money back on your WiseDriving car insurance. If your score reduces, there may be extra to pay.

WiseDriving car insurance reviews help you find out what it’s really like to be a customer. If you’ve used WiseDriving before, you can also leave a review and share your experience.

Wise Driving Car insurance reviews (64)

Review of the Wise Driving, Car insurance:

Joke of a company

Personally couldn’t think of a worse car insurer, DO NOT TAKE INSURANCE OUT NO MATTER HOW REASONABLE THEIR PRICE IS! I have always had issues when trying to ring them as they never seem to have any answers nor do they bother to find them. My first contact with them was regarding my black box statistics which seemed incorrect, I requested a call-back when they had the information regarding the stats and was told I would receive a call within 48 hours, a year down the line, I’m still waiting. My most recent contact with them was regarding my No Claims Bonus which accumulated to 0 somehow, which was shocking for me to see. A tiny bump set my black box off and I received calls endlessly to file a claim if required, I explained the situation and told them it wasn’t a claim I’m willing to put through as no damaged occurred. Wise Driving being the insurance broker didn’t relay my information back to Highway Insurance (the underwriters) so this affected the NCB. After spending three lunch hours on the phone to them, it was still left unresolved. I spoke with a lady who had no idea about Claims, when asked to be put through to someone senior she refused. However, she did put me through to the Claims department and this lovely lady explained what needed to be done in a simple way so I could understand exactly how to resolve this. Thankfully this was resolved, not by Wise Driving but by the Underwriters. Biggest mistake going with them, never again! Reviewed on: 18th May 2018

Cheap But Not Worth The Hassle

Firstly I am very disappointed that WiseDriving use Reevoo to try to pretend they are a good company - only selected people can fill out reviews on Reevoo so despite having had a policy with them I was unable too! Obviously bias. I cancelled my policy as they would not extend their 14 day box installation policy by one day to allow for the Easter break. I have to give 4 weeks notice to take time off work and can't park at work. I am off Fridays but the installation company couldn't do the first Friday, the next one was easter Friday and they were off so it was booked in for the following Friday. Would have been installed less than 24 hours after their deadline but they wouldn't budge. Had 21 days previously with another company which was no problem. Terrible customer service, take ages to reply to emails and I was on hold for an average of 35 minutes each time I rang. Terrible company that probably won't last long. Reviewed on: 14th April 2018

AVOID

"AVOID AVOID AVOID!!! I have been with them for a year and had NOTHING BUT TROUBLE!! when getting the policy i was told i would need a black box which i was fine with, but i was assured there would be no curfew or timings on it as i work in a hotel so drive at all times of the morning and night. this was not the case and the main part of the black box score was about usage and what time of day i use my car, they then wanted to charge me for using my car at night. it cost me £350 to change the car on my policy, while changing my policy over the phone i changed my address which cost nothing. i then notice they hadn't changed my address so i called again to change it and they wanted me to pay £500 just to change my address!!! They have been taking money out of my account without notifying me £50 here and there which i called about and they said it was due to my driving score. i check my driving score regularly on the dashboard which has always been around 8/10 every month but they refused to refund me. nasty customer service who absolutely do NOT care!! AVOID AT ALL COST!!!!!! AVOID AVOID AVOID!! Reviewed on: 28th March 2018

There okay

My insurance company no comment Reviewed on: 13th September 2017

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