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WPA Health Insurance: Health Insurance reviews

Name: Health Insurance
Rating: 1.82 (28 reviews)

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1.47

Based on 28 reviews, last reviewed 26th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

3 star

75%

Latest highest rating:

5

Top customer service and excellent health policy Excellent policy with full coverage, including existing conditions, no limits. No stress when I needed surgery about policy coverage which is always a... Read more Reviewed on: 13th September 2024

Latest lowest rating:

1

Be very careful with this company ! Be very careful with this company, I have been in financial services for 38 years, I also own another company which needed a PMI policy for myself and... Read more Reviewed on: 26th March 2025

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About this product

WPA is a specialist, not-for-profit health insurer, offering policies for individuals, families and businesses. There are a range of add-ons to choose from, including cancer care, therapy and winter sports cover. Policyholders can access a mobile app to manage their health insurance.

Looking after your health is important, so it’s important to make the right selection when it comes to choosing a health insurer. At Smart Money People, we collect WPA health insurance reviews to help you make an informed decision. Learn more about the provider and its policies from genuine customers.

Find out how satisfied policyholders are with their WPA health insurance policies. Learn how long they’ve been with WPA and whether they would renew their policy. Learn what illnesses and ailments are covered under their policies and whether customers can choose where they receive treatment. Read about experiences with the claims process and learn how quickly claims are paid out. Find out what add-ons existing customers chose and whether they would purchase them again. All of this and more can be found in our WPA health insurance reviews.

If you have a health insurance policy with WPA, share your experience with others by leaving a review. Tell us why you chose WPA and how long you’ve had your policy. If you’ve made a claim, how simple was the process and how quickly was it paid out? Was there anything about the policy that was better or worse than you anticipated? Is there anything about the health insurance policy that you feel could be improved? Would you renew your policy and recommend WPA to your family and friends? Whether good or bad, write an honest WPA health insurance review today. Together, we can help people like you make better financial decisions.

WPA Health Insurance Health Insurance reviews (28)

Review of the WPA Health Insurance, Health Insurance:

HAD AN AWFUL EXPERIENCE WPA HAVE NO EMPATHY AND DECL...

HAD AN AWFUL EXPERIENCE WPA HAVE NO EMPATHY AND DECLINE INVOICES !!!!!!!!!!! ENDED UP HAVING A BILL OF £600 OF A SHORTFALL - DISGUSTING COMPANY WHO DO NOT TAKE ACCOUNTABILITY FOR THIER MISLEADING SERVICES! Reviewed on: 17th January 2024

Beware If You Get A Terminal Disease That Isn't Cancer

This is the start of my complaint about WPA, how it proceeds will depend on their response to my case. I have a terminal condition called Idiopathic Pulmonary Fibrosis. The life expectancy is 3 to 5 years. It is not called Cancer but has the same outcome as some bad Cancers. If I had Cancer I would be covered under my 30+year policy. But because it is not called Cancer I have an allowance of only £1000 per year for consultations, tests and outpatient treatment. I currently pay £6K a year into my policy with WPA. If I had known this fact before signing up I would have just put my money in a savings account. Lets hope they see sense before I lose the plot and go very public. Reviewed on: 28th February 2022

Untrusty. Awful customer service. Scam.

Untrusty. Awful customer service. Scam. Another disappointing experience with WPA. Two weeks wait, emails ignored and waiting on the phone lines forever, without anyone answering. When answered, WPA's "expert medical team" is implying that my GP of 11 years doesn't know his job, but they do better. How convenient, eh? The next step is the Financial Ombudsman Service. It looks like this is a commune practice for this business from reading all the other negative comments. Reviewed on: 8th February 2022

A company that can be trusted

I would like to add I totally agree with Amanda Barney’s and RME review. WPA are extremely efficient and sympathetic when making a claim. It is totally effortless and they give you an immediate decision. Would not change to any other company Reviewed on: 9th January 2022

Poor customer experience

Like the worst of insurers they seem to find many ways to make it hard to claim. They require the customer to do all the running around, getting medical providers to fill in this form and that form. Try doing that when you're sick. In any case, they always find some way to wiggle out of authorising any claim You'll probably get a good experience when buying the policy and you're dealing with a sales agent, but don't let that raise your hopes. Like many insurers the poor customer service only starts when you're signed up and you try to make your first claim.. Reviewed on: 7th June 2021

Excellent

Excellent from the get go. From my first dealings with Jacqui Shaw, and her holistic approach to presenting the personal scheme and company scheme to me has been a godsend. It’s rare to find a company from dealing with the sales to the after-care to run so seamlessly. Everyone I have dealt with in WPA has always been very professional helpful and shown genuine empathy when presented with stressful health issues and claims. Whether dealing with WPA over the phone or through the app they are easy to deal with as they are jargon free and transparent. Thank you very much for your help so far. We have been clients of yours for over a year. Reviewed on: 25th November 2020

High quality cover with first rate customer service

Being a not for profit insurer this company lets the policyholder choose your doctor, unlike other providers. The claims process is simple and straightforward and you're not penalised for claiming. I've had my cover for 12 years previously having been covered by other insurers. No other health insurer provides such good quality cover with long term sustainable premiums. I've had surgery on my ankle and treatment for colon cancer whilst being a policyholder. I'm so glad I chose WPA as they are brilliant. Reviewed on: 16th August 2020

You dont know how good your insurance is until you make a claim.

I have been a member for 10 years making regular payments; my wife who is covered under the policy needed a small operation to remove a contraceptive device which had been incorrectly fitted. She contacted WPA and was swiftly told she wasn’t covered. Avoid this company; their product is not fit for purpose. Reviewed on: 31st January 2017

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