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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (862 reviews)

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1.51

Based on 862 reviews, last reviewed 11th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

32% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Seems that's it's not just me experiencing the same... Seems that's it's not just me experiencing the same thing. I just read this review. The same think happened to me. Sadly, it's quite common with this ... Read more Reviewed on: 11th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (862)

Review of the 1st Central, Car Insurance:

BEWARE!! Ludicrous charges! THEY DO NOT CARE!!

Took out insurance and over a week later they asked for proof of NCB and proof of claims. Asked my last insurance provider for this. When I didn’t get them in time they charged £175. I had told them I had contacted twice to get these documents. I decided to cancel after nearly 4 weeks and for this I was charged £156, minus my first payment, despite their website saying it’s a £10 cancellation fee after 14 days!! Very impersonal service and completely ridiculous charges!! Felt as though they grabbed me with a cheap quote and then added on extras to make money. My monthly payment went from £37 to £55!! Felt like dealing with robots whose job is to add money on excessively!! Wish I’d read these reviews first!! Reviewed on: 29th November 2024

Reply from 1st Central Hi Katharine, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 2nd December 2024

Terrible customer service

Insurance due soon. Different price from web (higher) to a comparator web. After speaking to several ppl and been there for 1 hour. They close up the chat so need to start all over again. This is irritating!!! Thanks Mo and Zambibi for close the chat on me and waste my time. Reviewed on: 5th September 2022

Never again

Come back for more money a couple of months into a policy - Scam Insurers! Reviewed on: 5th September 2022

Dreadful

My daughter, who was on chemo at the time, rang to cancel her renewal as she had a cheaper quote. They charged her £71 admin fee and locked her out of her online account so she couldn’t access her NCB. She was so upset her cancer nurse had to phone to sort it out. I’m fuming at how much distress they caused her saying they would go to the ombudsman. Bully tactics! Reviewed on: 5th September 2022

Car insurance to avoid

A kind of insurance you don't want to have: cancellation, admin fees, interest, arrangement fees. All excuses to make you pay more and provide nothing in return. I strongly don't recommend this car insurance. Reviewed on: 3rd September 2022

Awful

Complete disgrace of a company, to lure people in they offer cheap quotes and increase it some months down the line not only this, they keep the auto renewal on at all times and charge extortionate fees to get out! Dont fall for the cheap quote pay more and get a reputable company - try Axa, Churchill, more than or Norwich union! Reviewed on: 3rd September 2022

Shocking

Professional thieves

They take your money and give you the cheapest quote ever -some weeks later they increase the price and you have only 1 option but to pay as the termination fee and new price will be of a similar level. Once the contract is over leave and never look back! Lesson learnt! Reviewed on: 3rd September 2022

i would only recommend to an enemy

i was given cheap quotes and paid the price with a huge increase 2months into the deal and if ii wanted to get out i was presented with eye watering fees! stay well clear of this company and go with Axa, Churchill or any other big name Reviewed on: 2nd September 2022

Cheap Prices Cheap attitude

Scammers

stating how long I have been the owner of the car, I made a mistake for a few months and because of the fact that they have to change the contract, they charged me £62. I do not recommend this insurance company.My first and last year with them Reviewed on: 2nd September 2022

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