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Napo: Pet insurance reviews

Name: Pet insurance
Rating: 3.64 (25 reviews)

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3.73

Based on 25 reviews, last reviewed 7th Apr 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

4 star

2 star

32%

Latest highest rating:

5

When I needed help they were there 100% When I needed help they were there 100% there customer services was first rate in helping me solve my problem a big thank you to Lou. Reviewed on: 7th April 2025

Latest lowest rating:

1

NOT PAYING OUT Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and... Read more Reviewed on: 28th October 2024

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About this product

Napo pet insurance offers lifetime cover for dogs and cats.

Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or the vets, whichever you prefer. You also get unlimited expert video calls and an online claims process.

Napo pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Napo before, you can also leave a review and share your experience.

Napo Pet insurance reviews (25)

Review of the Napo, Pet insurance:

Napo has been amazing!

Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has been super friendly and helpful. It feels like talking to real people who love animals, not just another insurance company thinking about making money. They go above and beyond to make sure you’re taken care of. Napo makes the whole process simple and personal. Highly recommend them! Reviewed on: 4th September 2024

Exceptional coverage and peace of mind for my pup

I never write a review but this company definitely deserves one!I couldn’t be happier with Napo for my dog. From the moment I signed up, with Napo the process was straightforward. Last month, my dog unexpectedly needed surgery, and the cost was significant. The claims process was quick, with clear communication throughout. They genuinely care about the wellbeing of my dog, at least that’s how they made me feel. Reviewed on: 4th September 2024

Napo has our back

I've been with Napo for nearly 3 years - both my cats are insured with them. As someone who was dubious about insurance in general, I approached with caution. But at every single turn, every time I needed Napo's assistance with claims, customer service or 24/7 care via online vet consultations, they raised the bar higher and higher. One of my cats has chronic stress cystitis which keeps coming back, but I have a peace of mind with Napo... Not only are they super speedy with claims, they are also great communicators, very easy to reach and get advice on the process of claiming or for questions. I find their content friendly and informative, and can tell that Napo was created by true animal lovers. I recommend them to all cat/dog parents around me. No horror stories with them, just support and warmth! Thank you Napo for having our back! Reviewed on: 4th September 2024

My new puppies needed fast insurance and it was easy...

My new puppies needed fast insurance and it was easy to get them set up with napo in minutes. Reviewed on: 4th September 2024

Through your pets life, Napo has you covered

My 5 star. Trustpilot review last year Thank you team through this difficult time I want to take a moment to express my deepest gratitude to Napo Pet Insurance for their exceptional service and compassion. Thank you for everything you and the vets have done to try and keep Beldi in our family's life these last few weeks, not in a million years did we expect this level of support and empathy from an insurance company and you delivered on both during such a difficult time. Reviewed on: 4th September 2024

Best pet insurance in the market and by far.

Best pet insurance in the market and by far. It’s run by people who genuinely care about my pet. Reviewed on: 4th September 2024

Been waiting since June for payment its now 27th Aug...

Been waiting since June for payment its now 27th August and still not received payments, the company have apparently been sold, watch out,. Reviewed on: 27th August 2024

In the first year they were affordable and settled m...

In the first year they were affordable and settled my very minor claim efficiently. They then increased my monthly premiums by 200%. I was going to change them but unfortunately my dog was attacked by another dog and ended up needing major surgery so I could not change. They took nearly 5 weeks to reimburse my money which left me financially struggling which is surely what insurance is for to prevent such a financial situation Reviewed on: 23rd August 2024

I wrote and email to Napo CEO and to his vice on the...

I wrote and email to Napo CEO and to his vice on the 18th April, and didn't received any reply, and not happy with that the CEO *** have deleted my post on linkedin and blocked me, that reveals how much he cares about costumers. Dear *** & *** I truly apologise for the inconvenience and I don't want to waste your, my time. I've been in touch with a couple of Napo members regarding my pet insurance renewal. Unfortunately no one was kind enough to justify the 91% increase in my pet's policy. I received an insensitive email saying that to renew my insurance I would have to pay £67 per month, I was paying £35 The increase is 91,4286% and I haven't made any claim in the last 12 months, I didn't change my address, I didn't change my pet, only the inflation don't justify the increase, and my excess also increase from £75 to £99 If you have the dignity to explain the increase I'll be delighted to renew, however the most important for me is the costumer service and at the moment yours is below zero, I'm not a number, I've a name and I'm loyal with the people who care about me, obvious at the moment you don't care, as I've been told to explore other avenues, and that make me laugh because once again the costumer service is zero, it seems that we are completely different as I feek so proud that my clients continue to do business with me year after year. Thanks in advance for your time and looking forward to hearing from you. Your's Sincerely Reviewed on: 30th April 2024

Unable to claim direct with Napo

After paying emergency vet bill at weekend, napo will not accept claim direct, only from emergency vet that doesn't answer their phone. Reviewed on: 4th September 2023

Avoid

Basically wont even process claims, never mind pay them! Avoid at all costs Reviewed on: 22nd August 2023

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