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A Choice: Insurance Broker reviews

Name: Insurance Broker
Rating: 2.24 (34 reviews)

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2.05

Based on 34 reviews, last reviewed 27th Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

15%

61%

Latest highest rating:

4

my review great insurance for a new driver Reviewed on: 28th September 2023

Latest lowest rating:

1

Horrific experience I took my insurance out completely unaware that this company was going to transfer me to a finance company if I paid by DD, within hours I recieved an... Read more Reviewed on: 27th February 2024

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About this product

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A Choice Insurance Broker reviews (34)

Review of the A Choice, Insurance Broker:

Horrific experience

I took my insurance out completely unaware that this company was going to transfer me to a finance company if I paid by DD, within hours I recieved an email from a finance company asking me to sign and agree to my finance agreement which I was not comfortable doing I contacted and whilst the staff on the phone were really nice I was told that taking out a finance agreement is the only way to pay by DD with them and that yes it would effect credit scores, I explained that I cannot have finance as I had just taken out a large finance on the vehicle and cannot have multiple impacts all together and had I known I would not have taken insurance out with them. I was then given 3 choices, take out the finance, Pay in full or cancel and lose my £75 deposit plus owe them MORE money for the few hours I had the insurance active. To be clear I did not want to cancel, I was actually so upset on the call speaking to a few people and crying because I couldn't believe I was being put in a position where I couldn't take on any of the options available yet to cancel I would lose money through no fault of my own, the lady on the phone said she would see if they could process a refund given the circumstances and that someone would be on contact with me - a few weeks later I hadn't heard anything. I then emailed and explained the situation again and explained that I had raised a formal complaint nd haven't heard anything can someone please read my situation and listen to the calls I have recieved an email today with no apology of the experience I had with them but just a generic email stating that their cancellation policy is for me to be charged and that I also owe them more money Honestly the hours I spent crying over the fact that this company are stealing money from me after giving me an ultimatum when ut was through no fault of my own that I was needing to cancel, and they can't even say sorry or acknowledge the position they put me in If I was cancelling just because I changed my mind I would understand, this was not the case, I stated over and over I did not want to cancel but because I couldn't afford to pay in full to get myself out of an unexpected finance agreement they have taken my money and essentially said 'oh well' I honestly cannot believe the disgusting position the put me in and then the total disregard for the complaint twice so I unfortunately will now be having to take this to the Ombudsman about this company, I understand they incur costs for taking out the policy etc but if someone calls frantic about not wanting to take out finance and has no idea this is how their company works, to just put them in financial detriment is horrific Reviewed on: 27th February 2024

Avoid them at all cost

The worse insurance provider about the service ans treatment of the customer are disgraceful horrendous to deal with avoid avoid avoid Reviewed on: 2nd December 2022

AVOID

Agree with all the negative reviews below, unreachable atrocious customer service and constantly sent emails and texts to pay fees for a cover they cancelled after a few weeks without stating why. No response after just under 2 months of sending emails. Pathetic. Reviewed on: 12th October 2022

good

really good and helpful cheap and good for first time drivers Reviewed on: 23rd September 2022

worst insurance company

impossible to get through this company so arrogant Reviewed on: 5th September 2022

Awful

Atrocious customer service. 30 plus minutes wait time for every call. No Internet portal for documents so a £45 fee is charged for anything. Reviewed on: 2nd August 2022

X

Cxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reviewed on: 20th July 2022

rip of

This company is a complete disgrace asked my daughter for her V5c details i never been asked for that driving for 40 years anyway she sent photo evidence twice to them to have her insurance cancelled for not sending details . Cant ever get through to talk about why and there seems no chance of a refund Reviewed on: 7th July 2022

Money orientated with terrible customer service

Paid my deposit and had my insurance cancelled before the cover even started for them to not give me reason after just two days of paying. Took days to contact them with zero communication for then to finally get in contact to be told there would be a £50 cancellation fee despite it being within the ‘cooling off period’ and regardless of myself not even being the cancelling party. I am still awaiting the partial refund I am entitled to and have had yet again no confirmation or communication on the amount or when I should expect to receive a refund. Waste of time and money extremely unreliable had nothing but stress as they were happy to leave me short to a week to find other cover but had not provided me a refund to supply this cover, I feel exploited as a young driver and take advantage of would advise to stay clear just because it appears you're getting a good deal don’t be fooled as I was. Reviewed on: 15th June 2022

Avoid this broker

This company changed £270 to cancel an insurance policy that had only been taken out a few minutes earlier. There was very poor communication re costs and conditions. These people are dishonest. Reviewed on: 26th March 2022

DO NOT INSURE

**Company that targets younger drivers and exploits them. ** Cannot express how much I advise not taking insurance with this company. The only way to make amendments to your policy is by phoning, and their openning hours are impractical for anyone working a 9-5 job (plus the length of time they leave you on hold is shocking). I read bad reviews prior to taking insurance with them and I wish I had paid attention. Any amendments made to the policy are extremely expensive, for changing to business use and reducing my miles by 2000 I was charged over £100. Refunds for cancelling the policy take up to 30 days, on top of this the money they deduct for you cancelling is ridiculous. One positive though, if you select the option on the phone that you wish to cancel your insurance, amazingly they answer a lot faster. I have ended up worse off by cancelling my policy and going else where, but from a moral point of view I could no longer insure my car with a company that profits so much from 'young and inexperienced drivers'. Just to note, I have been driving for over 3 years and I am still classed as 'inexperienced'. Reviewed on: 9th October 2021

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