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A Choice: Insurance Broker reviews

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1.71
Based on 37 reviews, last reviewed 25th Nov 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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16%
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14%
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3%
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3%
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64%

Latest highest rating:

4

my review great insurance for a new driver Reviewed on: 28th September 2023
ell's avatar
ell

Latest lowest rating:

1

Rip young drivers off . Rip young drivers off . They need to be transparent in the way they sell insurance as it's disgusting how they operate. I'm so angry with them that I ... Read more Reviewed on: 25th November 2025
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Bengo
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About this product

At Smart Money People, we collect A Choice Insurance Broker reviews from customers like you. If you're thinking of using A Choice Broker services check out our reviews, or if you're an existing A Choice customer - please share your experiences with our community in order to help out others!

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A Choice Insurance Broker reviews (37)

rip of

1
This company is a complete disgrace asked my daughter for her V5c details i never been asked for that driving for 40 years anyway she sent photo evidence twice to them to have her insurance cancelled for not sending details . Cant ever get through to talk about why and there seems no chance of a refund Reviewed on: 7th July 2022
Terry Fielder's avatar
Terry Fielder

Money orientated with terrible customer service

1
Paid my deposit and had my insurance cancelled before the cover even started for them to not give me reason after just two days of paying. Took days to contact them with zero communication for then to finally get in contact to be told there would be a £50 cancellation fee despite it being within the ‘cooling off period’ and regardless of myself not even being the cancelling party. I am still awaiting the partial refund I am entitled to and have had yet again no confirmation or communication on the amount or when I should expect to receive a refund. Waste of time and money extremely unreliable had nothing but stress as they were happy to leave me short to a week to find other cover but had not provided me a refund to supply this cover, I feel exploited as a young driver and take advantage of would advise to stay clear just because it appears you're getting a good deal don’t be fooled as I was. Reviewed on: 15th June 2022
Mia Johnston's avatar
Mia Johnston

Avoid this broker

1
This company changed £270 to cancel an insurance policy that had only been taken out a few minutes earlier. There was very poor communication re costs and conditions. These people are dishonest. Reviewed on: 26th March 2022
Paul 's avatar
Paul

DO NOT INSURE

1
**Company that targets younger drivers and exploits them. ** Cannot express how much I advise not taking insurance with this company. The only way to make amendments to your policy is by phoning, and their openning hours are impractical for anyone working a 9-5 job (plus the length of time they leave you on hold is shocking). I read bad reviews prior to taking insurance with them and I wish I had paid attention. Any amendments made to the policy are extremely expensive, for changing to business use and reducing my miles by 2000 I was charged over £100. Refunds for cancelling the policy take up to 30 days, on top of this the money they deduct for you cancelling is ridiculous. One positive though, if you select the option on the phone that you wish to cancel your insurance, amazingly they answer a lot faster. I have ended up worse off by cancelling my policy and going else where, but from a moral point of view I could no longer insure my car with a company that profits so much from 'young and inexperienced drivers'. Just to note, I have been driving for over 3 years and I am still classed as 'inexperienced'. Reviewed on: 9th October 2021
Anna113355's avatar
Anna113355

Disgusting company

1
This company is an absolute disgrace. Took a policy out for my daughter who is a learner driver. The premium came in low. I called today to say my daughter passed her test and was told that due to her passing her test within 40 days of taking out the policy, they had to talk with an underwriter to get it renewed. On getting the authority to renew I was told the premium goes from £360 to well over £2000. When I took the policy out after speaking to a member of staff I was not made aware of this. I have now gone and cancelled the policy and was told that as this is after the 14 days I would be charged £50 admin fee, their commission, no refund for the excess cover and legal cover plus other premium charges. In total, out of the £360 I paid for the 12 months cover I will be getting just over £100 back in refund for 15 days cover. Be very aware of this company and how they deceive you. I am now reporting them to the Insurance Ombudsman. Reviewed on: 15th July 2021
Wayne Lent's avatar
Wayne Lent

I do not recommend A choice

1
They are scammers If you got more than enough time and money to waste than go ahead Otherwise Stay away from a choice It’s a very bad choice Reviewed on: 12th February 2021
neetuisking@hotmail.com's avatar
[email protected]

Car insurance scam

1
I am absolutely disgusted and upset with this company. I have had car insurance for sometime and had a direct debit due out on 01/07/2020. I then receive a letter on the third from A Choice stating my insurance was cancelled. When I called they said there had been no payment and my bank had written to them as it was closed - my bank account was not closed! My bank account said this was certainly not correct and that they had not called the direct debit. When I called back their finance department they apologised and wavered a late fee. I thought all was sorted until I received another letter. I called them to complain and was out through to A Choice who told me my insurance was cancelled and if I had called the day before it would not have been. They then stated I now owed them £256 for cancellation fees!!!! The insurance payment is £76. I complained and was advised they would speak to their manage and call me back. I have still had no call back and had to pay to insure else where! Never ever use this company again. I googled reviews and it appears this scam has happened to a number of people! Wish I’d read the reviews first Reviewed on: 17th July 2020
Amy 's avatar
Amy

review

5
great product great customer service would recommend Reviewed on: 1st September 2019
Kimberle Steel's avatar
Kimberle Steel

Absolutely awful, avoid at all costs!

1
I took my insurance out with this company over a month ago and after the 2 week cooling off period (once they’d taken all of the money) they suddenly started asking for a ridiculous number of different documents which I haven’t had to provide to any other insurance company in the past. In the end they told me they were cancelling my insurance as I had not provided the correct documents. They then tried to charge me £100 for cancelling (2 days after the cooling off period). After negotiating with the manager they agreed to waive the £100 commission. After receiving my refund a month later, it becomes clear that they had in fact charged me a total of £150 to cancel! Reviewed on: 17th May 2019
Grace's avatar
Grace

Fanatastic

5
Brilliant. Would recommend. Friendly and approachable. Reviewed on: 20th April 2019
Joanne Wootton's avatar
Joanne Wootton

Review A Choice: Insurance Broker now

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