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Ageas: Car Insurance reviews

Name: Car Insurance
Rating: 2.32 (123 reviews)

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2.47

Based on 123 reviews, last reviewed 12th Oct 2024

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

28%

63%

Latest highest rating:

5

Renewing I found the process of renewing straight forward and easy Reviewed on: 12th October 2024

Latest lowest rating:

1

Do not use Ageas as you will be disappointment and f... Do not use Ageas as you will be disappointment and frustration regarding the lack of a renewal reminder ,I expect insurance companies to prioritize th... Read more Reviewed on: 8th September 2024

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About this product

Are you looking for a new car insurance policy? Here at Smart Money People, we collect Ageas car insurance reviews from genuine Ageas customers to help you make an informed decision when choosing your next insurer.

Ageas protects over 4 million home, travel, business and motor insurance customers. Ageas prioritises quick and easy 24/7 online account management, aiming to make every policy as simple as possible for its customers.

Are you looking for third-party insurance, fully comprehensive, or perhaps somewhere in between? Check out our Ageas car insurance reviews to see how genuine customers have rated their policies. Perhaps you’re looking for optional add-ons? Our reviews can help you learn whether Ageas can fulfil your needs.

Have you taken out a policy with Ageas? Share your honest experience with other drivers by leaving an Ageas car insurance review on Smart Money People. Together, we can help people like you make better decisions. Did you use Ageas’ 24/7 online policy management? Did you have any experience with the customer service team? Did you have to make a claim and if so, how well was it dealt with? Whether good or bad, leave an Ageas car insurance review today.

Ageas Car Insurance reviews (123)

Review of the Ageas, Car Insurance:

MISLEADING AND FALSE BE AWARE AND RUN !!!!!!!!!!!!!!!!!

I had a CLASSIC CAR insured through FOOTMANJAMES (BEWARE). They promised experienced ,knowledgeable insurers with understanding of the classic car and owner. This is false. They farmed me to AGEAS, they claim they have a dedicated team especially for the classic car owner. They claim this team is dedicated, experienced, knowledgeable, tailored to the classic car and owner. This is the appalling treatment I received. I was given a total loss handler, Bridie. She had NO EXPERIENCE, NO KNOWLEDGE, NO MANNERS,SHE WAS AGGRESSIVE, VINDICTIVE, MANIPULATING BULLY. She e-mailed (IN HOUSE ENGINEER,). Engineer 1. He told her I have NO IDEA ON VALUE!, DO NOT WANT TO KNOW!. passed it back to her. Engineer number 2, I HAVE NO IDEA ON VALUE, DO NOT WANT TO KNOW .Passed it back. Engineer number 3, I HAVE NO IDEA I have a copy of CAR AND CLASSIC will send it over. with the advice wait for the salvage photos, value it from them. Nothing, Nothing, telephoning, e-mailing Nothing yet, still nothing. AND THEN. Using a third-party contact number without any appointment, any knowledge to myself. SENT ENGINEER number 4, TO MY HOME ,she new the car was not there!!!! I was shocked, embarrassed, very upset. She had purposely made FOOLS OF BOTH MYSELF AND ENGINEER number 4. When engineer number 4 got back to her SHE THEN REMOVED ALL PAPERWORK AND INFORMATION from him. (engineer number 4 stated how highly unusual and this never happens). Now she refuses all contact. Handpicked, personally chosen in house engineer number 5!!!!!!!!!!!!!!!. VALUED CLASSIC VEHICLE 100% salvage which was (VERY HEAVY REAR, TOTAL LOSS. He had NO EXPERIENCE, NO KNOWLEDGE ,and was using car and classic as his guide. His report was false and very misleading. This report lowered the value of my classic by 60%. I accepted the ORIGINAL AGEAS OFFER at least 3 days before this was done. She was so malicious and vindictive bully she did not care. She stated that If I did not like that she had lowered the offer by 60% go to the FINANCIAL OMBUDSMAN. Footmanjames give NO HELP!!!!!!!!!. I told them I was going to get a lawyer.( USE THE OMBUDSMAN IT IS FREE YOU) you will not have to pay. Footmanjames gave the worst ADVICE EVER. The ombudsman service REMOVES all of your LEGAL RIGHTS. THEY ALLOW THE COMPANIES TO BREAK INSURANCE LAWS AND OBLIGATIONS. LAWS AND OBLIGATIONS ARE TOTALLY REMOVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.THE OMBUDSMAN HAS IRON CLAD LEGAL PROTECTION WHILST REMOVING ALL OF YOURS. THIS IS SO HYPICRITICAL AND UNFAIR!!!!!!!!!!!!!!!!!!!!!!!!!!! Total loss handler Bridie was MALICIOUS, VINDICTIVE, MANIPULATING, AGRESSIVE BULLY. She made NO VOIDS broke laws and obligations and then LEFT OR WAS PUSHED from the company. Does any of this sound PROFFESSIONAL,EXPERIENCED, KNOWLDGEABLE, UNDERSTANDING of CLASSIC CAR AND OWNER???????. THE PROMISES MADE BY FOOTMANJAMES AND AGEAS ARE FALSE, EXTREMELY MISLEADING. I have lost thousands of pounds, have been placed on site for view, as A LIAR A FRAUD A CHEAT. MY OPINION this treatment and false claim is nothing short of ABSOLUTELY APPALLING!!!!!!!!!!!!!!. Reviewed on: 20th August 2022

Dishonest, incompetent and threatening

Terrible experience after my first non fault claim in 15 years. Failed to automatically renew , which that had done for 2 years previously- Dishonest and abrupt - made charges which they then admitted had taken after they erroneously cancelled renewal - then received threatening email demanding money back. I called company and they promised a letter breakdown of money I allegedly owed( would not listen to my reasoning) . No letter just s bullying, threatening email. I have paid £45.55 back as I know if I call them they will lie and deny me calling them again and increase the money I allegedly owe. A disgusting company!!!!! Reviewed on: 2nd April 2023

AVOID AT ALL COSTS

Disgusting company to use, rude and sneaky, currently taking steps through the financial ombudsman due to obtaining policies and purposely hiding very important information and using this against you later on! Please AVOID and go elsewhere. Reviewed on: 26th March 2023

NIGHTMARE

I bought car insurance through YOGA insurance who I thought were the insurance company.They are a broker which you're not aware of as they send you a the documents. Only when you receive the documents do you see that Ageas are the actual insurance company but YOGA manage the policy. It's thoroughly confusing because you get different information from both parties. In over 30 yrs of motoring I've never had the problems I've had with them. YOGA can only be contacted via a chat room!!; Don't touch them they don't know the meaning of transparency. Reviewed on: 10th March 2023

No communication or compassion

These are in bed with Close brothers and both are unacceptable communication or compassion. I feel seriously ill and the DD failed and they cancelled (i get that but they showed no compassion in the circumstance and the baliffs already knocking on my door) Reviewed on: 10th March 2023

Scum

Abusive practices, now ruled foul play by the FCA. Do not let them get away with it shocking scamming company Reviewed on: 5th March 2023

AVOID LIKE THE PLAGUE ESPECIALLY THEIR LEGAL INSURANCE COINCIDENTLY CALLED AGEAS LAW!

Tried to get me to accept £200 for my astra said “write-off”, just because they use large expensive companies to fix cars so it’s “uneconomical” which shouldn’t be the case. I’m disabled and was 59. I was disgusted had some chronic health problems was upset as I couldn’t go anywhere without my car-the bus stop is too far to walk. Due to their attitude I couldn’t cope with them for a while.They kept pestering me to accept low offers, to which I kept saying “what do you expect me to do with that? It won’t get me another car, not even an older car than I had”. Then they kept hassling me to take my car away so they could get the scrap value, but I wouldn’t let them, I told them I’d get it repaired myself. It took 3 months until I got £900-excess of £100 = £800 & I paid extra not to pay the excess! They checked my details & as I was making a claim charged me £60 to change my occupational status! At the time I 1st took out the insurance in 2015 there were not as many options, sometime between 2015 & Sept 2019 new categories had been added including “no longer working due to I’ll health or disability” which is what I would have selected if there in 2015. My nearest choices at the time included 1. Unemployed (which is usually used to describe someone who is fit enough to work, but not working and claiming benefits) 2. Retired (which usually means either over the age of retirement or retired early & living on a works pension) 3. Housewife (historically used to describe either not working due to childcare duties, or further back not working, married & supported by husband’s income). As none of those applied to me I selected my former job of either Admin Officer, or Government employee which I had been for most of my life. So their £60 fee was because their system had been updated to reflect societal changes! The then started charging me over £70 pcm insurance (my pr eg muumuus had previously been about £43 pcm) & the collision wasn’t even my fault! A young driver was speeding & crashed into me!! Reviewed on: 15th January 2023

A nightmare to deal with!

Trying to make a claim with Ageas is a soul destroying experience. I've been left without a car for 3 weeks now, I have spoken to 7 different people all of whom seem to get bits of information wrong, don't read the notes, don't know who's at fault and never update me. They just want to wash their hands of the situation and have offered well below market value for a total loss claim. Avoid at all costs. They won't even give me direct access to my claim handler which adds to the Chinese whispers aspect of my claim. Find insurance with a better underwriter, spend more on your insurance initially so you don't have to deal with the stress. I wish I did. Reviewed on: 15th December 2022

SCAMMER AND BULLY!!!

This company is a SCAM and rip off-AVOID FOR YOUR OWN SANITY. THEY WILL USE BULLYING TACTICS TO SWINDLE YOU OUT OF YOUR HARD EARNED MONEY. Took out insurance then weeks later they claim that they will have to increase my premiums because they've discover on a comparison website that I bought my car in July and not August. They requested my documents which confirmed this was indeed August. THEN, not satisfied with this, they then claim the discrepancy was to do with the year 2021 and not 2022 and so they will either cancel my policy and keep hold of my premium or I need to pay them additional premium atop the price I'd already paid for the insurance plus fees. I sought legal advice from my lawyers and the ombudsman because this company is dishonest and quite frankly fraudulent - this has caused me alot of unnecessary distress. AGEAS - dont even bother to comment with your 'sorry bla bla bla story' because I will be dragging you through the courts or to the ombudsman for harassing me if I have to. Reviewed on: 13th December 2022

recommend

very happy with car insurance. website easy to use and pay. good costumer service. Reviewed on: 9th October 2022

GOOD INSURANCE. EVERYTHING INCLUDED AND EASY TO GET HOLD OF ON THE PHONE

wanted to double check a few bits. helpful call handler. made comparisons whilst on the phone. Reviewed on: 5th October 2022

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