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Al Rayan Bank: Savings reviews

Name: Savings
Rating: 3.7 (54 reviews)

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3.73

Based on 54 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

3 star

2 star

31%

Latest highest rating:

5

Excellent customer service As well as offering competitive saving rates their customer service has always been excellent. If I have a query or a problem they are always there to... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Not user friendly online banking Fed up with online systems. Verification code by mobile as well as log in why !!! It does not work ... Read more Reviewed on: 3rd June 2023

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Al Rayan Bank Savings reviews (54)

Review of the Al Rayan Bank, Savings:

Excellent customer service

As well as offering competitive saving rates their customer service has always been excellent. If I have a query or a problem they are always there to give me all the help I need and so polite! Reviewed on: 23rd August 2024

Avoid at all cost

Worst banking experience in my life. I'm not able to access over 14 grand of my money after login in online and phoning customer service several times. Avoid if you want to see your money ever again! Reviewed on: 6th May 2021

Great Rates

Interest rates are far better than the competition's Reviewed on: 15th April 2021

Untrustworthy establishment

Breach of contract by giving under the implied notice on a notice account and then making errors leading to a formal complaint being issued. Shocking so called back, that I won't return to! Reviewed on: 11th March 2021

Professional and consistent returns

I have held fixed term savings products with Al Rayan for some time now and always feel confident that they are working as hard as they can to nurture my savings. Great profit rates and communications. Reviewed on: 10th March 2021

Great returns

Great savings returns, ethical standards, and easy to set up and manage. Reviewed on: 10th March 2021

Dreadful Online Access

When they stopped allowing customers to log on to their accounts using website access and changed to an app only system it completely messed up access to my online account and I was unable to log on. I transferred my ISA as soon as I could. Reviewed on: 26th February 2021

Great Experience with Hassnain in Bradford

I cannot commend Hassnain (regional manager BRADFORD) enough as he assisted me with my Home purchase plan. He was always available, responded to my emails / calls, and assisted me immensely. He went out of his was even as my valuation was expiring to help speed up the case. Reviewed on: 11th November 2020

simplicity

about the best rates around with ease of use Reviewed on: 13th July 2020

unprofessional, very arrogant and unhelpful

very rude customer service. just because they re the only halal bank in uk offering halal mortgage they think they can do as they please. they are very rude, they think they can get away with it because they are the only halal mortgage in uk. From day one they have been problematic. I still stayed patient and pushed through because it is a halal bank. But no more. it is April 2020 now. i have broken down and given up with this bank now. They are just impossible to work with. they have a very informal approach where they try to befriend the customers, i guess they are fellow muslims so ok .... this in effect gives them a chance to be very intrusive. So intrusive that the mortgage advisor at the bank asked how much money my sister has saved up in total. This informal approach is very scary, daunting and invasive. At the beginning they asked me some thing along the lines of "if im happy for them to hold my data" to which i said no... never have i been asked a such question in such a manner. He said to proceed we have to say yes to this question.. reluctantly i said yes. I feel this bank, al rayan, is preying on muslims and taking advantage of customers because they think they are the only halal bank around. i would never recommend this bank because: 1) there mortgage rates are very high at approx 4.79% ( ridiculous) 2) very unprofessional and aggressive. Arrogant. 3) at the beginning of an application they asked 4) very invasive. ask unnecessary personal question. 5) a very informal approach which is scary, as the advisors are very aggressive. Reviewed on: 27th April 2020

Easy access savings at a fair rate

Nice to deal with and a competitive rate in todays troubled market albeit an expected profit rate rather than an interest rate, but I am happy with that. Reviewed on: 27th April 2020

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