Write a review

Autonet Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.21 (86 reviews)

View other Autonet Insurance products

1.18

Based on 86 reviews, last reviewed 17th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Be Careful! I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to re... Read more Reviewed on: 15th March 2021

Latest lowest rating:

1

Autonet denied all knowledge of me I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying ... Read more Reviewed on: 17th February 2025

Read all reviews See your review

About this product

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

Autonet Insurance Insurance Broker reviews (86)

Review of the Autonet Insurance, Insurance Broker:

Autonet denied all knowledge of me

I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying to get some satisfaction (this was from 7 pm) and in the end had to pay RAC £199 to come out to fixed very quickly. I have my renewal letter and documents and in my bank account it shows the payment made. I have raised a complaint but not heard anything back yet. Reviewed on: 17th February 2025

Avoid autonet if you are non-White

If you are a non-white or have an ethnic name avoid Autonet. Twenty years of safe driving never had any claim or problem with any car insurance, Autonet investigated me like a criminal. It was a big mistake to go with them. They wanted scan copy of everything, DVLA record even my MOT certificates etc, you name it they asked for it. I could not cancel as it was passed the 14 days cancellation period. After renewal, I discovered they reduced my NCB by 7 years, after extensive enquiries they admit making a mistake with no apologies. Imagine reducing your NCB by seven years for no reason and no apology. Reviewed on: 30th October 2020

Not sure why review sites do not let you give a zero score

...As this company is a definite ZERO. When I was planning to move house I informed Autonet - who then said there’d be a £250 increase in my policy cost!! I then looked on line and found that other insurers were actually quoting £150 a year less for the new address. When I pointed this out to Autonet refusing to accept the increase THEY cancelled my policy and then charged me £129 for early cancellation... absolute ****ers. I’m now getting bombarded with letters, texts and e-mails - all of which come in PAIRS - So their admin systems are **** too. Reviewed on: 20th October 2020

THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH

POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE ATTITUDES, ARE VERY UNHELPFUL, DON'T CALL BACK WHEN THEY PROMISE TO, JUST GENERALLY SHOCKING SERVICE - STEER WELL CLEAR OF THIS COMPANY - YOU'LL REGRET IT IF YOU DON'T - WHAT A JOKE OF A COMPANY FROM START TO FINISH - AVOID AVOID AVOID AVOID AVOID Reviewed on: 3rd September 2020

Dont be tricked by brokers

AVOID AT ALL COST Been with Autonet on/off for years. Competitive prices etc but the worst experience when you really need them!!!! Wrote car off.....bad enough.....lots of fees/excess charges through insurance company (to be expected) that autonet insurance brokered for me. Hit with a bill from Autonet for my policy in full (accident happened 2 months into years policy). I had no idea this was a “thing” with brokers....you need to pay your years premium regardless if ca is written off/sold/you want to leave out with 14day cool off period. Robbing pri*ks. NEVER will I use there services again and it has become a little project of mine to make sure everyone knows this hidden detail about brokers. PS - Company was also like a chocolate fire guard when I needed there assistance with vehicle recovery etc and I ended up bypassing them completely and dealing with insurance directly. AVOID AVOID AVOID!!!!!! Get your insurance direct and cut out the middle man. Reviewed on: 2nd September 2020

Warning! Stay Away!

You're better off with the brand insurers. Autonet are scammers. They initially give you the best quote, then come back to you a week later to say some details were missing, despite providing all details on the comparison site, and threaten to cancel the policy unless you pay more money. When you cancel, they charge £25 for no reason anyway. Stay away! Reviewed on: 18th August 2020

Outrageous

After close to 10 years uninterrupted business from me to Autonet insuring my van. I’ve just had the pleasure of paying 171.31 just to cancel my insurance policy. Special thanks to the team leads Michael and Shaun for not budging in the cancellation fee. To say I’m angry would be an understatement. Excellent customer service guys, and thanks for 10 years business. What a joke. Furious Reviewed on: 22nd July 2020

Top class customer service

Friendly, engaging and very knowledgeable staff. Worked hard to answer all my queries. Reviewed on: 21st July 2020

Simply awful

Autonet tried to levy an additional premium for a 'claim' that didn't exist. When email documentation was sent to them to disprove this 'claim' they chose to ignore it 3 times. Subsequent telephone calls were also ignored and promised call backs never materialised. I'll never use this shambolic outfit again. Reviewed on: 14th July 2020

Con Artists

Competitive quote given but after deposit is taken you receive a letter wanting additional premium , When you cancel the policy because they are no longer competitive you only receive half of your deposit ! Great Scam guys !! Reviewed on: 7th July 2020

Awful experience

Opted for automatic renewal. Received what I presumed were renewal documents but were in fact requests for proof of address and copy of driving licence (none of which had changed). Having not received these they cancelled policy which i can understand BUT...... charged me £80 to do so!!! Outrageous. Don't touch with barge pole. Reviewed on: 3rd July 2020

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business Vehicle Insurance Broker
from Protect Line 0.00 from 0 reviews
Commercial Insurance Broker
from Get Indemnity 0.00 from 0 reviews
Commercial Insurance Broker
from Alan Boswell Group 5.00 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub