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Barclays: Bank Account reviews

Name: Bank Account
Rating: 4.59 (4820 reviews)

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4.43

Based on 4,820 reviews, last reviewed 14th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

4

Not good for long term customers Not good for long term customers Reviewed on: 14th October 2024

Latest lowest rating:

2

I can't stand what it has become. I can't stand what it has become. It had deteriorated over the last 20 years. I preferred it when the setting was more formal. Stop shutting down bran... Read more Reviewed on: 14th October 2024

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Bank Account reviews (4820)

Bank that do not like to engage with customers in person

Barclays do not want to deal with people in person anymore. They want you to do everything using their electronic machines in branch or via online banking. If you find a branch that does have counter staff, they're likely to only have one desk open. Reviewed on: 1st December 2015

Always impressed

I have never had any issues with Barclays, I find staff very helpful in branch, the Ibank App is superb and even allow me to look at my Barclaycard etc as well. Reviewed on: 24th November 2015

Simple Service But Not On The Phone

I find the Barclays online account easy to manage but the idea of having to get any help from the call centres is the downside, often don't listen to what you actually want and can leave you frustrated! Reviewed on: 23rd November 2015

Terrible call center

on using my card and it was declined the call center did not advise me my new card had been posted - I spent nearly ten pounds trying to sort the issue out before they realised what had happened. All I got was a sorry and wait until you card arrives. Reviewed on: 23rd November 2015

Simple, easy, quick.

Barclays bank account is simple, easy and fair. No charge per month, no usage fee and a relatively modern online banking system. They're located in the big Scottish cities, and activating online banking without one near is a simple matter of finding an ASDA. All in all, a pretty good deal. One single downside is the mobile app for Android, which is one that does not allow rooted devices to use it. While I can almost understand the security concerns, it's an outdated measure that discriminates against the customisation of mobile phones. A minor niggle, but an annoying one at that. Reviewed on: 22nd November 2015

Average bank

Easy to open a bank account, it does what it says on the tin no more. When you call their customer services it can be rather frustrating as they don't speak English that well. Also they don't give any perks. Reviewed on: 21st November 2015

Reliable and trustworthy service.

The only time I have ever had trouble is when I forgot my online banking details which shows how seriously they take their security. Reviewed on: 20th November 2015

Accused of Fraud!

I have been a Barclays bank customer for 17 years Never had any issue with my account, always in credit, always had my wages paid in monthly and could never fault them on most services. However not so long ago I went into the bank with my fiance as we wanted to open a joint account and the lady behind the desk basically refused to let us open a joint account and in a round about way said it was because she suspected us of trying to open a fraudulent account. As I said I have never had any issues, but you would have thought a long standing customer would have been treated better face to face - we went to my fiances bank after we left and they had no problems with us opening one so it was Barclays loss. Face to Face service is poor, everything else, great!! Reviewed on: 20th November 2015

Flexible, customer central approach

I have had two positive experiences which I feel single out Barclay's, at least my branch of Barclay's as better than the average. Our impression of n entire bank is determined in large part by the experience we have with the individual staff members. I once went into the red due to an error in my council tax bill. I was duly charge an exorbitant overdraft charge. I requested an appointment with the manger to present my case - 1. I would have had sufficient funds if my local Count Council hadn't made an error 2. I had banked with them since my undergraduate years 35 years ago nd have never been overdrawn. They listened and accepted my case on its individual merits - flexibility. When I pop down to my bank I like to take my dog with me because she is anxious when left alone and although it says no dogs I have been told by on floor staff to ignore it - once again a flexible approach Reviewed on: 20th November 2015

Great communication and very customer friendly easy to use Internet banking app highly recommend

Had a bad experience with another bank and changed to Barclays very easy transaction and helped me loads through the transition phase Reviewed on: 10th November 2015

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