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Barclays: Bank Account reviews

Name: Bank Account
Rating: 4.59 (4820 reviews)

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4.43

Based on 4,820 reviews, last reviewed 14th Oct 2024

63% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

4

Not good for long term customers Not good for long term customers Reviewed on: 14th October 2024

Latest lowest rating:

2

I can't stand what it has become. I can't stand what it has become. It had deteriorated over the last 20 years. I preferred it when the setting was more formal. Stop shutting down bran... Read more Reviewed on: 14th October 2024

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Bank Account reviews (4820)

I have been with barclays for over 7 years now and I must say they are one of the best banks I have ever used!

I would like to congratulate barclays for there constant development of new and fresh ideas when it comes to modern day banking, I am a daily user of there mobile banking app and also pingit the way the two apps work together is seamless it makes banking quick and easy. I also have an everyday saver account which I transfer money to on a regular basis using mobile banking and once again this is another seamless process. Recently I have seen a tv advert for a new way of paying in checks using your phone to scan them I can't wait to try this new app because if the other app are anything to go by this will be another brilliant app from barclays. As for general banking barclays are second to none! I have never had any issue's with going overdrawn as they send me a text to let me know if I do not have enough in my account to cover bills etc. Whenever I have had to speak to barclays for whatever reason they have always been more than helpful this goes for in my local branch or over the phone. All in all i give barclays an A+++++++. Reviewed on: 8th April 2015

they are a professional company

I had a problem with my statements. I was not recieveing them through the post, even though they had my correct address. I went into my local branch and they sorted it out immedialty Reviewed on: 24th March 2015

Reliable, secure and friendly

I've been consistently impressed with the security and ease-of-use present in Barclays e-banking services and staff have always been friendly and helpful during my visits to my local branch; happy to give advice or assistance with every aspect of my banking experience. Reviewed on: 2nd March 2015

Cash machine stole my money but Barclays came to the rescue!

After a cash machine had rejected my transaction and gave me my card back, I assumed it was just an error and simply went to another machine. It wasn't until later that week whilst checking my balance using the online banking app (which is also very handy!) that I noticed I had still been charged for the transaction but did not receive any cash! In panic I rang Barclays (this was at 23:30) and explained my situation. The process was quick and easy, and the money was back in my account within 24 hours! Fantastic service from Barclays! Reviewed on: 11th February 2015

Are you adequately prepared for mediocrity

While Barclays tend to have a really excellent customer service team, it seems their processes and business process management is lacking. The agents seem to genuinely want to help you over the phone and via twitter, however, the empowerment of the agents to actually resolve issues is lacking. I have held for as much as 30 min while being transferred to the right department and it seems as though requesting simple things like bank statements is a chore. If the processes were improved this bank would be amazing. Barclays customer care agents, you receive 10 out of 10 in my book, but the processes are seriously less that mediocre. Reviewed on: 10th February 2015

Never simple, always a hassle to get anything out of them

From opening the account and having my first cheque returned due to the inadequacy of my account manager, to the excuse that they couldn't access their safe so I couldn't have change for my business today, I can honestly say, hand on heart that I am gobsmacked writing this still as a Barclays customer. Something I intend to remedy in the very near future. Reviewed on: 5th February 2015

Great customer service with friendly, knowledgable staff

Barclays always have enough staff in branch to sort out any queries that you have. They are attentive and know how to fix any issues swiftly and with the minimum of fuss. Reviewed on: 29th January 2015

Convenient, fair, friendly, helpful...Barclays have made me happy!

I love the features that Barclays provide. I find them much more 'with it' than other banks and the use of pingit is very convenient for me and my family. I love that the customer service is always so good and I'm able to contact them whenever I need them. The staff in my local branch are always friendly too and after years of banking with another bank I can safely say I'm very pleased to have switched to Barclays. Reviewed on: 28th January 2015

Barclays on twitter solved all my problems in 5 tweets.

I've been with Barclays since I was born, back in the 80s, so I never had a choice! Over the years, they've moved with the times (I miss the piggy banks, however) and when I couldn't get into my account, making me panic somewhat, a kind tweeter dedicated 30 mins of detailed tweets to my every need, solving my problem oh so efficiently. We can say all we like about rates of interest, secure banking etc, but good old customer service goes a long way in my book. Reviewed on: 22nd January 2015

Acting as an executor of a will

I was executor of a relative's will. as the bank with which she banked (Lloyds) did not offer an Executor's account. Consequently, I approached my own bank, Barclays, where branch staff advised that Barclays also did not offer an Executor's account. I set up an additional electronic account in my name for transferring in the assets of the estate and, once probate had been fully granted, distributing the proceeds to beneficiaries. However, the deceased relative had also had a term bond account set up by her Power of Attorney with Barclays. It was agreed by the relevant parties to allow this account to run its full term. Instructions about how to transfer the maturing amount to my receiving account were given at the same time. Just prior to bond maturity, correspondence was received, addressed to the deceased rather than me, and instructions were requested about payment of the matured sum. As this had already been agreed, I phoned Barclays to confirm the original instructions. I was advised that they could not deal with me as they had no record of me as an executor. Requesting to be transferred to the supervisor, I was immediately identified and confirmed as the executor (Yes, your information is staring me in the face, sir"). I repeated the same instructions to this dedicated account-handling centre and I was assured that they would be followed, with written confirmation sent to me. However, no written confirmation or proceeds were received and it transpired that the instructions had not been actioned. This required numerous visits to a branch to resolve 'as you have allowed the maturity date to pass'. This resulted in me raising an official complaint. The complaints department took the complaint seriously, actioned the instructions promptly and the proceeds were paid with additional interest for the period of the delay. However, I was also advised by branch staff that had I set up an Executor's account, this would have been easier for transfer and they questioned why, as Executor, I had chosen not to set one up. I explained to their great surprise that I had been advised that Barclays offered no such Executor's account and that it had to be in my name. Throughout the entire process, prior to complaint, there was an absence of product knowledge even by those who purported to be specialists in the field. Attempting to deal with the problem by phone, I was advised that it had to be resolved in branch -- ''any branch'. My local branch resolutely denied this and directed me to the city centre branch where 'specialist staff' would be able to advise. They were only able to advise by phoning the bereavement department and parroting to me what they were being told. In essence, Barclays has a long way to go to improve its bereavement dealings and to ensure that staff are fully briefed on aspects for dealing with executors. Had I been a blood relative of the deceased, this could have been a very distressing experience. I would not use Barclays again for such a purpose. When my own mother died some years ago, I experienced sympathetic, entirely problem-free executor account dealings with HSBC. Reviewed on: 20th January 2015

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