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Review of the Barclays, Current account:

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Are you adequately prepared for mediocrity

While Barclays tend to have a really excellent customer service team, it seems their processes and business process management is lacking. The agents seem to genuinely want to help you over the phone and via twitter, however, the empowerment of the agents to actually resolve issues is lacking. I have held for as much as 30 min while being transferred to the right department and it seems as though requesting simple things like bank statements is a chore. If the processes were improved this bank would be amazing. Barclays customer care agents, you receive 10 out of 10 in my book, but the processes are seriously less that mediocre. Reviewed on: 10th February 2015

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