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Barclays: Bank Account reviews

Name: Bank Account
Rating: 4.59 (4820 reviews)

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4.43

Based on 4,820 reviews, last reviewed 14th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

4

Not good for long term customers Not good for long term customers Reviewed on: 14th October 2024

Latest lowest rating:

2

I can't stand what it has become. I can't stand what it has become. It had deteriorated over the last 20 years. I preferred it when the setting was more formal. Stop shutting down bran... Read more Reviewed on: 14th October 2024

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Bank Account reviews (4820)

Fantastic support and hassle free online banking/card

Great to see a company that wants to resolve on-line banking issues (logging on), deal with it in a professional way and all with one call. A similar issue with Tescos banking took 3 months. Well done Barclays and your call centre team - and thanks Reviewed on: 4th January 2015

Always perfect

Always deal with Barclays and they are always extremely helpful. I always feel valued and like they are always putting my interests first. I hope this always continues. Reviewed on: 29th December 2014

Great customer service poor internet banking

Compared to other banks (especially HSBC) Barclays is in so many way better. It is always a joy to walk in bank agency and find welcoming staff helping you save time and energy. In such situation this is very important. I have been recently well advised on international insurance and the Barclay representative I talked with was nice resourceful and gentle. It is therefore with a lot of regrets that I come to say that the online banking is such a nightmare. We live in a world where saving phone battery is one of the most important daily objective once have. Therefore spending 2h45 minutes looking for a bank statement is very frustrating. Despite the fact that I was needing those statements urgently. Here is what I think if the problem with internet banking: TOO MUCH WRITING makes it less user friendly. We then get lost. Finding my bank statement under cloud it?! I mean I am a social media analyst and yet not intuitive enough for me. I realy hope this help, as a grade is not enough to explain the situation fully. Considering those two personal experience out of 10 I would give Barclays a 5.5. 9/10 for agency experience 2/10 for internet banking. It is not rocket science... fix it :) Reviewed on: 29th December 2014

Christmas was not cancelled!

T'was 3 days before Christmas, and i mislaid my bank card - a clever thing to do on my behalf. As the organised person i am, i hadn't done any Christmas shopping, thus meaning none of my family were going to get Christmas presents! I had turned the house upside down, to no avail. During my lunch hour in work, i went to Barclays bank to be greeted by a lovely customer service lady, who was empathetic towards my situation, i cancelled my bank card and was told that i may not get it before Christmas, which was understandable. I withdrew some money and set about buying christmas presents. On Christmas Eve, after work i came home to find a letter from Barlcays, with a new card in! Something i wasn't expecting due to Christmas postage and holidays, made up i was able to get my presents plus go out for a festive drink! Thanks Barclays for your quick and professional service. Reviewed on: 26th December 2014

Helpful and flexible

I have been with Barclays Bank since I was a student 24 years ago . I have stuck with them as they have been flexible with my changing circumstances and I've always found them friendly and helpful . Reviewed on: 21st December 2014

Good experience overall and excellent online bank.

Good bank feel safe with pin sentry, overall a good bank but remember no banks perfect. Reviewed on: 21st December 2014

Barclays Business Banking

I have banked with Barclays as Business Customer for 3 years. When I can do something online myself I have no issues. As with all Barclays accounts I find their online service to be vastly superior to their competition. I also have business accounts through HSBC and Nat West and their online systems and apps don't get near Barclays - Premier league versus League One! But when it comes to on the phone service, the local business managers at Barclays are lazy at best. I have only had cause to inconvenience him twice in two years - and for that I apologise - I had the gaul to send him one email - asking if he might be able to help a company I had invested in switch their business banking to barclays - he never replied and last night I emailed asking if he could help me access a long-term savings account for the business. I wanted a 90 day access account and couldn't find one online - I emailed asking for help - this was the reply; Hi Paul we don't have a 90 day notice savings account for business, all are accounts are instant access top rate at the moment is 0.5% regards, Well - done Barclays - strong customer focused effort there!!! Reviewed on: 30th October 2014

Only pros for me

I like this account because it works well and offers a few perks that you wouldn't expect as standard for a free account. Minor login issues for internet banking sometimes, but on the whole really impressed Reviewed on: 24th October 2014

Personalised debit card and SmartSpend makes this account stand out for me

I've had an account with Barclays for a while and find them to be friendly and efficient. I like that I could personalise my card with a picture of my kids (I find it makes me use it more as well!) I also like how the online benefits are getting better - the way to go. Pretty impressive for a free account Reviewed on: 22nd October 2014

No thrills account, but no issues

I don't use my current account that much, but when I do it works quite well. Overall content with this service Reviewed on: 12th October 2014

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