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Review of the Barclays, Current account:

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Great customer service poor internet banking

Compared to other banks (especially HSBC) Barclays is in so many way better. It is always a joy to walk in bank agency and find welcoming staff helping you save time and energy. In such situation this is very important. I have been recently well advised on international insurance and the Barclay representative I talked with was nice resourceful and gentle. It is therefore with a lot of regrets that I come to say that the online banking is such a nightmare. We live in a world where saving phone battery is one of the most important daily objective once have. Therefore spending 2h45 minutes looking for a bank statement is very frustrating. Despite the fact that I was needing those statements urgently. Here is what I think if the problem with internet banking: TOO MUCH WRITING makes it less user friendly. We then get lost. Finding my bank statement under cloud it?! I mean I am a social media analyst and yet not intuitive enough for me. I realy hope this help, as a grade is not enough to explain the situation fully. Considering those two personal experience out of 10 I would give Barclays a 5.5. 9/10 for agency experience 2/10 for internet banking. It is not rocket science... fix it :) Reviewed on: 29th December 2014

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