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Anna Gleave

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Review of the Barclays, Current account:

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Flexible, customer central approach

I have had two positive experiences which I feel single out Barclay's, at least my branch of Barclay's as better than the average. Our impression of n entire bank is determined in large part by the experience we have with the individual staff members. I once went into the red due to an error in my council tax bill. I was duly charge an exorbitant overdraft charge. I requested an appointment with the manger to present my case - 1. I would have had sufficient funds if my local Count Council hadn't made an error 2. I had banked with them since my undergraduate years 35 years ago nd have never been overdrawn. They listened and accepted my case on its individual merits - flexibility. When I pop down to my bank I like to take my dog with me because she is anxious when left alone and although it says no dogs I have been told by on floor staff to ignore it - once again a flexible approach Reviewed on: 20th November 2015

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