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Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.88 (577 reviews)

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4.83

Based on 577 reviews, last reviewed 8th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Efficiency We have experienced everything done on time efficiently. Reviewed on: 8th October 2024

Latest lowest rating:

1

Poor communication and timescale Poor communication and timescale Reviewed on: 23rd April 2024

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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

Better.co.uk Mortgage Broker reviews (577)

Review of the Better.co.uk, Mortgage Broker:

Love this company!!

The whole experience from product knowledge to ease of transaction coupled with first class customer service was amazing...they deserve this vote!! Reviewed on: 8th April 2021

Brilliant communication and a very easy to use onlin...

Brilliant communication and a very easy to use online portal. I found the emails very useful, not too many, not too few, and the friendliness of the broker was great. Reviewed on: 21st May 2024

Really good and swift, definitely outstanding servic...

Really good and swift, definitely outstanding service specially given they don’t charge anything to buyers Reviewed on: 21st May 2024

Better brokers have very good knowledge and can advi...

Better brokers have very good knowledge and can advise you on the best lender for your criteria. Reviewed on: 21st May 2024

Excellent advisor.

Excellent advisor. Knowledge but not pushy. Ensured best rate before switch rates went up. Timely and polite communication at all times. Reviewed on: 17th May 2024

Great communication

Easy to fill in application. Very responsive from the team. Calls us to explain what is needed, what's going to happen and explain the process to us. Reviewed on: 17th May 2024

Fantastic service from start to finish

Chantelle was fantastic! She listened to our circumstances, and came up with possible mortgage options. Once she had all our paper work she was able to find us a mortgage to suit our requirements. We originally tried through L&C and felt it was too much trouble and complication for the advisor who said there is no point and to wait another year. Where as Better gave us a 5 star service from start to finish. Nothing was too much bother and it was also a sleek handover to Ellie who was great keeping us on track till the mortgage was offered. Thank you girls and thank you to Better. 100% will use again and refer to friends and family. Reviewed on: 11th May 2024

Excellent customer-centric service

After switching brokers I realised what I was missing. Jamie was informative, knowledgeable and polite. He gave me practical options and was patient in hearing my concerns and plans to come up with the best option, which I believe I received. 2 months later he sent a mail confirming that I was still on the best option based on my objectives. This shows that he is still scanning the market for better deals. Great service! Reviewed on: 10th May 2024

Great customer service.

Great customer service. Every step explained so that I felt comfortable and at ease with the process. Better rate than the bank gave me too. Reviewed on: 9th May 2024

Informative, helpful, and fee-free!

I've found Better to be so helpful with arranging my first mortgage. They are quick to respond, and are happy to answer all my questions - and there are a lot, being new to the home buying process! I appreciate that there is no fee to use their services - I initially was working with a private broker who would charge a substantial fee for arranging a mortgage so I was amazed to receive a better service from Better for free. They have kept me informed at every stage and helped me explore different options to suit my situation. Reviewed on: 8th May 2024

They really try hard to explore options for you and...

They really try hard to explore options for you and get back to your queries quickly. My contract is quite awkward as an agency worker but Priyanka managed to find a lender who would accept most of the income as basic pay (although they didn't accept the full income). Reviewed on: 4th May 2024

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