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Habito: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.91 (1488 reviews)

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4.91

Based on 1,488 reviews, last reviewed 8th May 2026

96% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

I've used a few online mortgage brokers as a first-t... I've used a few online mortgage brokers as a first-time buyer and Habito was by far the best. Really easy to use, found me the best rate, and none of ... Read more Reviewed on: 15th April 2026

Latest lowest rating:

1

Communication was misleading and inconsistent I’d strongly recommend keeping the review factual and evidence-based rather than “naming and shaming” individual employees personally. Publicly accusi... Read more Reviewed on: 8th May 2026

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About this product

If you're looking for Habito mortgage broker reviews, welcome to Smart Money People. We collect reviews so that others can be better informed when making their financial decisions. Perhaps you've used Habito's innovative mortgage finding solution in the past? Please share a review of your own…comment on the process, the app, and anything else to do with your mortgage application process so that others can decide if Habito is right for them.

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Habito Mortgage Broker reviews (1488)

Communication was misleading and inconsistent

I’d strongly recommend keeping the review factual and evidence-based rather than “naming and shaming” individual employees personally. Publicly accusing named staff can backfire legally and weaken the credibility of your complaint. A stronger approach is: identify the company, describe the documented failures, mention first names only if necessary, and stick strictly to verifiable facts from the email trail. Here’s a strong version: Extremely disappointing experience with Habito. My remortgage application was mishandled over a period of nearly 3 months with repeated delays, conflicting updates, poor communication, and late-stage policy issues that should have been identified much earlier. I was repeatedly reassured that the application was progressing towards offer, only to later discover directly from the lender that the application had already been declined the previous day while I was still being told there was “no update” and that the case was being actively chased. There were multiple handovers between staff including Kurt, Anu, Scarlett and others, with continual back-and-forth, changing explanations, and avoidable delays throughout the process. The most frustrating part is that the key lender policy issue appeared to have been visible from documentation held for a long time, yet it was only identified after months of work, stress, chasing, and wasted time. I have now submitted formal complaints regarding the handling of the case. Very disappointing experience overall. Reviewed on: 8th May 2026

I've used a few online mortgage brokers as a first-t...

I've used a few online mortgage brokers as a first-time buyer and Habito was by far the best. Really easy to use, found me the best rate, and none of the hassle I'd had elsewhere. Would definitely recommend. Reviewed on: 15th April 2026

Amazing remortgage service

Amazing service offered - for free! Reviewed on: 14th April 2026

The digital service is really easy to use ...

The digital service is really easy to use and the mortgage expert i spoke to explained things really clearly and i was able to go back and read what was discussed as all managed through live chat. So much easier than taking notes on a phone call. Reviewed on: 1st April 2026

Excellent throughout I would use them over and over...

Excellent throughout I would use them over and over again . Reviewed on: 23rd February 2026

Best, Friendly and knowledgeable Mortgage broker

It was a lovely experience with Habito. They are professionals with deeper knowledge and they recommend what’s good for the customers and share the evidences to give you the reassurance Reviewed on: 11th February 2026

Always use Habito!

Always use Habito! Lovely mortgage brokers, never had a problem with them. Used for buy to let and residential Reviewed on: 11th February 2026

Efficient, knowledgeable and friendly advisors with...

Efficient, knowledgeable and friendly advisors with loads of patience for all the questions I asked. Knew I was in safe hands! Reviewed on: 10th February 2026

Very positive experience with my adviser Pietro.

Very positive experience with my adviser Pietro. Would definitely recommend! Reviewed on: 10th February 2026

Slick systems, friendly staff.

Slick systems, friendly staff. Woul highly recommend them to anyone. Reviewed on: 10th February 2026

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