Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.91 (343 reviews)

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4.91

Based on 343 reviews, last reviewed 9th Jun 2023

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

3 star

Latest highest rating:

4

My personal experience My ATM got lost and when I reported to one of the bank staff, he responded with urgent attention saying I can get another one lessthan 5 minutes. And... Read more Reviewed on: 10th March 2023

Latest lowest rating:

1

Avoid Avoid Avoid Avoid Avoid Disgraceful Customer Service and Lacking Staff. Started the re-mortgage process in January and said they had a mortgage... Read more Reviewed on: 9th June 2023

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About the Mortgage Broker

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (343)

Avoid

Avoid Avoid Avoid Avoid Disgraceful Customer Service and Lacking Staff. Started the re-mortgage process in January and said they had a mortgage offer by beginning of March. Lender engaged Solicitor and we started due process. Solicitor kept asking Better for a Mortgage Offer. My case handler told me THREE times that the matter was in hand. This was a complete lie. We were then told in Mid May that there were issues over the lending period that they were aware of at the beginning of March but didn’t relay to us. This caused us to exceed a deadline on our existing mortgage. Their Sales Manager acted very unprofessionally and offered us a solution which would cause us to have to recalculate our mortgage payment each month over the next 7 years - ludicrous. Their Complaint Manager told us that we would be fully compensated and fully upheld our complaint. However they offered us the lowest amount on the Ombudsman’s website not reflecting the issues they have left us with for 7 years. This has caused untold stress and worry. We asked to speak with one of their directors who considered themselves too important too speak with a client. Most of their Directors are based off-shore hiding from their responsibilities. Managers are out of control and staff are poorly trained and lie through their teeth to customers. Most of their 4* and 5* reviews on this site we understand are harvested from the few successes they have who we understand are encouraged to review. There is a clear pattern of maladministration at Better.co.uk when you look at their 1* and 2* reviews. Our experience. Is that the complaint manager has no authority within the company and their faceless directors stick her between them and the customer. We worry for any first time buyer going to Better.co.uk who may be let down by them whilst making the biggest purchase of their lives. We feel anyone considering better.co.Uk place themselves at great risk. We recommend going to a local broker who usually have access to the same funding sources. Use either an independent broker or one that has UK based accessible directors. Reviewed on: 9th June 2023

My personal experience

My ATM got lost and when I reported to one of the bank staff, he responded with urgent attention saying I can get another one lessthan 5 minutes. And within the time frame ,another ATM was issued to me. And also I was treated with respect Reviewed on: 10th March 2023

Give them everything - receive nothing

Fill out all the forms online, give them all my details and they gave me nothing and want me to talk to a sales person All I want to see is mortgage offers or be able to live chat but this was not offered to me so I will not be proceeding to use their services Reviewed on: 5th July 2022

Prompt communication and super service

I was very happy with all communication and my questions were answered promptly and effectively. I would use service again and recommend. Reviewed on: 4th April 2022

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Better.co.uk: Mortgage Broker reviews

No new 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About the Mortgage Broker

Review Better.co.uk: Mortgage Broker now

Better.co.uk Mortgage Broker reviews (343)

Avoid

My personal experience

Give them everything - receive nothing

Prompt communication and super service

Review Better.co.uk: Mortgage Broker now

Join Smart Money People

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