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Better.co.uk: Mortgage Broker reviews

View other Better.co.uk products
4.90
Based on 2,140 reviews, last reviewed 28th Jul 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Fab service Great service! Friendly and helpful Reviewed on: 28th July 2025
Kirsty H's avatar
Kirsty H

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025
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Caro W
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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (2140)

Fab service

5
Great service! Friendly and helpful Reviewed on: 28th July 2025
Kirsty H's avatar
Kirsty H

Superb work from both Ellie my case manager, and Naf...

5
Superb work from both Ellie my case manager, and Nafisa my broker, everything seemed a breeze and everything answered quickly and in full detail. Reviewed on: 8th July 2025
William C's avatar
William C

Transparent

5
Always willing to answer questions. Clear communication. Reviewed on: 29th June 2025
Paul R's avatar
Paul R

Excellent experience.

5
Excellent experience...all members of the team are professional and everything went smooth. Reviewed on: 12th June 2025
lukasz o's avatar
lukasz o

It was stress free

5
It was stress free…. My assigned broker Priyanka Shah was brilliant Reviewed on: 5th June 2025
Darlinton E's avatar
Darlinton E

Very straightforward process even when spending time...

5
Very straightforward process even when spending time waiting for rates to drop they had no issue quickly researching when I changed options like amounts and length of time. Reviewed on: 4th June 2025
Someone A's avatar
Someone A

Great company.

5
Great company. Would highly recommend. Reviewed on: 27th May 2025
James W's avatar
James W

Absolutely outstanding experience!

5
Absolutely outstanding experience. From the very first contact, Paolo was super helpful and responsive and kept us fully up to date with the options available. Incredibly impressed with the no-nonsense and straight-forward approach and Paolo took the time to understand what we were looking for in our re-mortgage. Once we'd received a recommendation on the most suitable deal, we quickly got an AIP and a full offer followed through in a little over 24 hours... Kate has been superb in follow-up and the speed at which this has progressed has been incredible. Compared to every prior experience of this type, this has been superb. It's felt personal, professional and above all else, hassle-free - 100% recommended! Paolo and Kate are an absolute credit to Better.co.uk. Reviewed on: 27th May 2025
Ian's avatar
Ian

Good personalised service.

5
Good personalised service. Took time to understand my requirements Reviewed on: 24th May 2025
Bunmi's avatar
Bunmi

Overall great experience, I did have on going techni...

4
Overall great experience it was quick from the application process to approval. I did have on going technical issues with my portal though which where never resolved which meant I had to chase for email updates instead. The technical architecture for the account creation clear needs to be reviewed as I was chase by emails to go through the mortgage survey again which then created me another account (all linked to the same details) which meant I couldn’t access my updates but continued to get emails telling me to check my portal for updates. I raised this serval times and it was never resolved. Reviewed on: 23rd May 2025
Maisie C's avatar
Maisie C

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