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Bikmo: Cycle insurance reviews

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4.80
Based on 531 reviews, last reviewed 17th Dec 2024
No new 5 star reviews
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Latest highest rating:

5

Super quick process, great coverage and easy on the... Super quick process, great coverage and easy on the pocket. The customer service team are bike experts which is reassuring. There are three levels of ... Read more Reviewed on: 17th July 2024
Gary Bright's avatar
Gary Bright

Latest lowest rating:

1

Absolute scam artists! Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the ... Read more Reviewed on: 17th December 2024
rory c's avatar
rory c
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About this product

Bikmo cycle insurance provide sportive, kit and accessory cover as standard.

Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can take out a policy in two minutes, access your cloud account 24/7 and do it all from your mobile.

Bikmo cycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bikmo before, you can also leave a review and share your experience.

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Bikmo Cycle insurance reviews (8)

Absolute scam artists!

1
Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the lock not being recognised by them, this was not straightforward in the Contract! Avoid these scam artists or your money will be gone , if your bike gets robbed they won't pay out !! Reviewed on: 17th December 2024
rory c's avatar
rory c

Disappointing

1
I needed to file a claim, and Bikmo took several weeks to start to process it, and then it send it to another company for further processing, which they say can take up to three days, but based on others experience, it can take a week or two. Apparently the other company often denies the claims, and therefore I am inclined to think that Bikmo is essentially a scam operation. Very disappointing. Reviewed on: 30th November 2024
Michael M's avatar
Michael M

AVOID - Can not be trusted

1
After having insurance with them for a couple of year, when my bike unfortunately got stolen they would not pay out because they were not willing to verify my lock. My lock was complaint with the policy, so unfortunately they mis-sold me the policy. If you want protection for your bike, so somewhere else. Avoid this company. Reviewed on: 2nd February 2024
Simon P's avatar
Simon P

Terrible customer service

1
Terrible customer service, pointless insurance policy underwritten by Hiscox who look for any loophole to get out of paying. Not at all happy with the claim rejection reasoning. Please do not waste your money on Bikmo. Reviewed on: 20th May 2022
sagar kaluskar's avatar
sagar kaluskar

Terrible attitude and pointless product

1
Terrible customer service, pointless insurance policy underwritten by Hiscox who look for any loophole to get out of paying. Don't waste your money insuring you bike with this dreadful company who will keep you waiting while processing your claim and then have a dreadful attitude to customers who have taken out the policy in good faith. Reviewed on: 31st March 2022
Giles Dunk's avatar
Giles Dunk

I feel let down

1
Unfortunately Bikmo's claim handling was very poor. I had my bike stolen from a bike locker which I thought was insured. I sent all the details needed to make a claim. However my claim was rejected the first time because they said the locker was 'away from home', which it wasn't. Then the 2nd claim got rejected because the bike was not locked to an immovable object (it was locked within a secure immovable object instead). I told bikmo there was no option to lock the bike to an immovable object, but it took several emails and sarcastic comments from a supervisor no less such as 'we made the wording really basic so anyone can understand', implying I couldn't understand the basic wording. Yes my bike claim doesn't match the policy wording, but they could have been much clearer from the beginning and handled this better. I then asked for a refund on my insurance as I was obviously paying insurance on a scheme that didn't apply to me, but again the supervisor didn't even attempt to help and just flat out refused a refund. Would have been nice if he at least attempted to try and support the customer. I feel very let down. Reviewed on: 10th July 2020
James's avatar
James

MISS SELLING & FRAUD

1
Don't ever use this company. They take your money but when its time to pay out they say that you are not covered and to read the small print and refuse to pay out. So why take money off the customer for a policy that they don't cover. It's actually quite shocking they re still in business. It has to be illegal? I have now started proceedings against them. Save yourself the money and the hassle and do not use this company. They are truly awful and disgraceful. I never ever leave reviews anywhere. But I felt this time you need to be warned about these people Reviewed on: 23rd November 2019
Alex Maclean's avatar
Alex Maclean

Bad customer service

1
Have never received any correspondence apart from this . Soliciting for a rave review, once money was paid for cover nothing. Not even crap emails . Would not recommend or renew. Reviewed on: 11th July 2019
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R Adair

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