Bikmo reviews
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Bikmo reviews
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Review summary
People rate this company as Excellent based on 533 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Latest positive rating
Bikmo is THE insurance for all bike riders.
A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service team pick... A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service team pick the phone up quickly and were able to help. Read more Read less
Latest negative rating
Claim rejected due to ridiculous technicality
My bike was stolen from a purpose-built, access-controlled workplace cycle store — behind two separate fob-controlled doors and locked using a Kryptonite D-lock to a... My bike was stolen from a purpose-built, access-controlled workplace cycle store — behind two separate fob-controlled doors and locked using a Kryptonite D-lock to a fixed rack. I made a claim with Bikmo, underwritten by Hiscox. It was rejected. The reason wasn't that the bike was unsecured. It was that free, employer-provided storage doesn't meet Bikmo's policy definition of a qualifying storage facility. A paid or subscription-based facility would have been treated differently. This distinction isn't highlighted at point of sale and isn't something most people would think to check. I escalated to the Financial Ombudsman Service. The initial assessment supported my complaint. On appeal, it was overturned — the final ruling sided with Bikmo on the basis that the policy wording had been applied correctly. Final payout: £0. A goodwill gesture was offered by the Bikmo CEO following escalation, but it didn't resolve the situation. The customer service throughout was professional and responses were timely. This isn't a complaint about how I was treated. It's a warning about a specific gap in the policy that could catch other cyclists out. If you store your bike at your workplace in employer-provided storage, ask Bikmo directly whether your arrangement qualifies — and get the answer in writing before you rely on the policy. Read more Read less
About Bikmo
Bikmo is a specialist cycle insurer.
Bikmo started out as a bikes and kit comparison site before branching out into insurance in 2014. Bikmo’s mission is to enable anyone, anywhere, to protect their lifestyle, so they can spend more time enjoying it.
Bikmo offer specialist cycle insurance for cyclists – whether it’s a road bike, mountain bike, e-bike or city bike. Other products include travel, health and life insurance.
Bikmo at a glance
Contact details
- Phone
- 01244 470 337
- [email protected]
- Main address
- Glendale House, Sandycroft Industrial Estate, Flintshire, CH5 2QP
- Social media
Reviews for Bikmo
Showing 11 of 533 company reviews • Last reviewed within 7 days
Claim rejected due to ridiculous technicality
My bike was stolen from a purpose-built, access-controlled workplace cycle store — behind two separate fob-controlled doors and locked using a Kryptonite D-lock to a... My bike was stolen from a purpose-built, access-controlled workplace cycle store — behind two separate fob-controlled doors and locked using a Kryptonite D-lock to a fixed rack. I made a claim with Bikmo, underwritten by Hiscox. It was rejected. The reason wasn't that the bike was unsecured. It was that free, employer-provided storage doesn't meet Bikmo's policy definition of a qualifying storage facility. A paid or subscription-based facility would have been treated differently. This distinction isn't highlighted at point of sale and isn't something most people would think to check. I escalated to the Financial Ombudsman Service. The initial assessment supported my complaint. On appeal, it was overturned — the final ruling sided with Bikmo on the basis that the policy wording had been applied correctly. Final payout: £0. A goodwill gesture was offered by the Bikmo CEO following escalation, but it didn't resolve the situation. The customer service throughout was professional and responses were timely. This isn't a complaint about how I was treated. It's a warning about a specific gap in the policy that could catch other cyclists out. If you store your bike at your workplace in employer-provided storage, ask Bikmo directly whether your arrangement qualifies — and get the answer in writing before you rely on the policy. Read more Read less
Bikmo is THE insurance for all bike riders.
A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service team pick... A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service team pick the phone up quickly and were able to help. Read more Read less
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1/5
Absolute scam artists!
Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out... Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the lock not being recognised by them, this was not straightforward in the Contract! Avoid these scam artists or your money will be gone , if your bike gets robbed they won't pay out !! Read more Read less
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1/5
Disappointing
I needed to file a claim, and Bikmo took several weeks to start to process it, and then it send it to another company for... I needed to file a claim, and Bikmo took several weeks to start to process it, and then it send it to another company for further processing, which they say can take up to three days, but based on others experience, it can take a week or two. Apparently the other company often denies the claims, and therefore I am inclined to think that Bikmo is essentially a scam operation. Very disappointing. Read more Read less
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5/5
Super quick process, great coverage and easy on the...
Super quick process, great coverage and easy on the pocket. The customer service team are bike experts which is reassuring. There are three levels of... Super quick process, great coverage and easy on the pocket. The customer service team are bike experts which is reassuring. There are three levels of cover depending on how you ride plus there is a 25% discount on eBikes and 50% multi-bike discount. Read more Read less
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5/5
Excellent customer service.
Excellent customer service. Very friendly staff. Claims quickly resolved.
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5/5
Great bunch to talk bikes.
Great bunch to talk bikes. Super quick replacement of my broken fork.
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1/5
AVOID - Can not be trusted
After having insurance with them for a couple of year, when my bike unfortunately got stolen they would not pay out because they were not... After having insurance with them for a couple of year, when my bike unfortunately got stolen they would not pay out because they were not willing to verify my lock. My lock was complaint with the policy, so unfortunately they mis-sold me the policy. If you want protection for your bike, so somewhere else. Avoid this company. Read more Read less
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5/5
Great piece of mind
Great piece of mind, simple to set up and great service
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4/5
Keep yourself covered
Although I have never needed to make a claim I believe the cover offered by Bikmo provides peace of mind should the unexpected happen. If... Although I have never needed to make a claim I believe the cover offered by Bikmo provides peace of mind should the unexpected happen. If either your bike was stolen or indeed if you managed to collide with an expensive parked car then you have the security of knowing that you are covered by your insurance Read more Read less
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5/5
Great insurance
They are great, but the cost for insuring my bike has increased 4fold in the last three years.
Products from Bikmo
Showing all products offered by Bikmo
Cycle insurance
by BikmoBikmo cycle insurance provide sportive, kit and accessory cover as standard. Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can...
Cycle insurance
by BikmoBikmo cycle insurance provide sportive, kit and accessory cover as standard. Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can...
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