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Shawbrook Bank reviews

Shawbrook Logo
Rated Excellent • 4.85/5

Shawbrook Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 21 days

Review summary

People rate this company as Excellent based on 2,477 product reviews

Average score of 4.85/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended negatively over the past 90 days

Latest positive rating

5/5

So easy to deal with

For an online bank, they're so easy to deal with

{"display":"Michael B","full_name":"Michael B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Michael B 28th April 2025

Latest negative rating

1/5

Don't go hereWhere to begin?

Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties.

{"display":"elisa ","full_name":"elisa ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
elisa 8th April 2025
See more reviews for Shawbrook Bank products

About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 2477 company reviews • Last reviewed within 21 days

So easy to deal with

Savings • 28th April 2025

For an online bank, they're so easy to deal with

{"display":"Michael B","full_name":"Michael B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Fantastic bank.

Savings • 25th April 2025

Fantastic bank. Super efficient, friendly and easy to use. Very good.

{"display":"Fiona","full_name":"Fiona","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    So simple to set up and use , great rates

    So simple to set up and use , great rates

    {"display":"Mark L","full_name":"Mark L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1211407.png"}}'s avatar
    Savings
    Mark L 25th April 2025
  • 5/5

    Excellent online savings experience

    I have invested with Shawbrook for over five years, they were my first experience of an online investment company (without physical counter service). I have... I have invested with Shawbrook for over five years, they were my first experience of an online investment company (without physical counter service). I have found their website easy to use, and when I have needed to communicate with them, both online and by phone, their responses have been prompt, professional, and knowledgable. Shawbrook consistently offer competetive rates over a range of savings products, and I frequently choose them for my new cash ISA accounts, and for re-investing when the term ends. Read more Read less

    {"display":" JMcLeod","full_name":" JMcLeod","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JMcLeod 24th April 2025
  • 4/5

    Service provided by Shawbrook

    Generally very good, the rate offered for a 1 year Fixed Rate ISA is very competitive.

    {"display":"ShawbBury","full_name":"ShawbBury","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ShawbBury 21st April 2025
  • 5/5

    Johns savings.

    All information I have needed, I have found on my online account.

    {"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John E 20th April 2025
  • 5/5

    Great Bank with a savings account to suit all

    I have been with Shawbrook for years and they always have the perfect account for me. I have never had any problems.

    {"display":"Suzanne H","full_name":"Suzanne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Suzanne H 20th April 2025
  • 5/5

    Easy to use, good interest rates, efficient

    Easy to use, good interest rates, efficient

    {"display":"PamP","full_name":"PamP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PamP 19th April 2025
  • 5/5

    Transferring to a Cash ISA Account

    I recently moved my savings from a Shawbrook Savings account to a Cash ISA with Shawbrook - I have been very happy with the savings... I recently moved my savings from a Shawbrook Savings account to a Cash ISA with Shawbrook - I have been very happy with the savings account for several years, the interest rate was good, but I wanted to take out a cash ISA for tax efficiency as I am due to take my pension this year. The process of setting up the new account and transferring money to it and closing the old account was very easy and efficient. Shawbrook have also made the interface with their system very easy to use and clear so I know exactly what it happeneing and when. Read more Read less

    {"display":"Catherine F","full_name":"Catherine F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Catherine F 18th April 2025
  • 5/5

    Knowledgeable people!

    They answer the phone very quickly, staff are very knowledgeable and helpful. Haven't had any problems with their carrying out my instructions.

    {"display":"Peter W","full_name":"Peter W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter W 18th April 2025
  • 4/5

    Best provider for savings and invetments

    Website and information easy to use and process. Very Good rates and products.

    {"display":"Sandy F","full_name":"Sandy F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandy F 18th April 2025

    Products from Shawbrook Bank

    Showing all products offered by Shawbrook Bank

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