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Buckinghamshire Building Society: Savings reviews

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4.49
Based on 658 reviews, last reviewed 2nd May 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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26%
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5%
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2%
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1%

Latest highest rating:

5

Streets ahead compared to large banks. Recently opened two accounts with the Buckinghamshire Building Society and I have been extremely impressed by the high level of service provided both... Read more Reviewed on: 2nd May 2024
Happy Customer Maidenhead's avatar
Happy Customer Maidenhead

Latest lowest rating:

1

STILL NO APOLOGY FROM BUCKS BUILDING SOCIETY! Still no apology for trying to pay me c.£40 interest less than I was due.. Very poor customer service. Reviewed on: 20th April 2024
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TECHNOPHOBE
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About this product

Buckinghamshire Building Society savings reviews can help you to find out more about life at Buckinghamshire Building Society. How easy is it to contact Buckinghamshire Building Society? And how friendly are they? Our Buckinghamshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Buckinghamshire Building Society Savings reviews (658)

Review of the Buckinghamshire Building Society, Savings:

???? YOU TRUST BUCKS WITH YOUR SAVINGS ????

1
I had had modest savings with Bucks Building Society since the 1990s. But then they took my savings away from me, only telling me when I phoned that the account had been closed. After a lot of worry that I had been scammed, it turned out that Bucks themselves had closed my account and taken my savings! The Financial Ombudsman Service advise me that there were a number of similar closures around this time. Well, I got my savings back .... eventually .... But then they reckoned I was only due £1.35 in interest. When I queried this, it turned out the correct figure was over £40! SO IF YOU WANT A SOCIETY THAT TAKES YOUR MONEY AWAY FROM YOU WITHOUT YOUR CONSENT, AND THEN TRIES TO GET AWAY WITH PAYING YOU A FRACTION OF THE INTEREST YOU ARE DUE, GO TO THE BUCKS! I corresponded directly with the Chief Executive, Board of Directors and Head of Operations after the problem became apparent. They took months dealing with things, and, when I further complained about their service, they took weeks looking into this and then the person who had dealt with the original case (Yes, the person I was complaining about!) reviewed the case and advised their service was perfect! .... (REALLY??? .... A RESPECTED FINANCIAL INSTITUTION THAT CALCULATES INTEREST AT £1.35 RATHER THAN OVER £40 .... PERFECT ?????) If I had not queried things, I would have been left with just £1.35 interest. And if I hadn't complained after discovering my money had been taken, I'd have had no savings, and no interest! Reviewed on: 31st March 2022
TECHNOPHOBE's avatar
TECHNOPHOBE

AGM Member Review

4
Friendly staff, good interest rate. Online platform could be better though. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

4
The ratio of directors total numeration compared to the profit before seems poor. Reviewed on: 19th April 2023
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Verified Member

AGM Member Review

5
The friendly professional service at all levels. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

5
Very efficient , ability to speak to real people. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

5
Prompt and pleasant service to requests. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

5
Free parking would be an improvement. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

5
Like the availability of people to speak to at the branch locally and on the telephone, personal service. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

5
The fact that you can speak to the same person twice and everyone is always very pleasant and knowlegdeable. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

5
Always very clear and helpful, you always answer the phone, thank you. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

AGM Member Review

4
Like you answer the phone prompty and do not get passed around a lot, improve your customer service as it can be varied. Reviewed on: 19th April 2023
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Verified Member

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