Write a review

Capital Credit Union: Savings reviews

Name: Savings
Rating: 4.95 (437 reviews)

View other Capital Credit Union products

4.94

Based on 437 reviews, last reviewed 13th Jan 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

3 star

Latest highest rating:

5

Really good credit union Good savings account service, decent customer service Reviewed on: 13th January 2023

Latest lowest rating:

1

Slow and really not bothered I asked to withdraw some of my savings - asked for on the Wednesday there was a bank holiday Monday but did not receive the money in my bank until the... Read more Reviewed on: 23rd September 2022

Read all reviews See your review

About this product

Capital Credit Union savings reviews can help you to find out more about life at Capital Credit Union. How easy is it to contact Capital Credit Union? And how friendly are they? Our Capital Credit Union savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Capital Credit Union Savings reviews (437)

Review of the Capital Credit Union, Savings:

Slow and really not bothered

I asked to withdraw some of my savings - asked for on the Wednesday there was a bank holiday Monday but did not receive the money in my bank until the Tuesday, nearly a week to get my savings out! The explanation I was given it was to make customers think if they really needed their money out and the financial viability of the organisation - really?? This week was promised a faster payment on the telephone but was sent an email the next again day saying it wouldn't be done - due to staff training! I wasn't asking for a loan, I needed my own savings in a hurry! Sloooooooooowwwwww - not meeting customers needs who need their money imminently. Reviewed on: 23rd September 2022

Customer focussed.

Incredible customer focus. Nothing is too much trouble and they’re always delighted to help. Reviewed on: 5th July 2021

Capital Credit Union

Helpful and accessible. Should have joined a long time ago. Reviewed on: 5th July 2021

Savings Account

I wanted to move my savings from RBS to a credit union in an effort to use financial services more ethically. The switchover was quick and easy, and it is very convenient for £X to be automatically deducted from my payslip into my Capital Credit Union account each month. I've recently downloaded the app and it is useful for checking my balance, albeit a bit scant on other features. I'd expect this to improve over time. I've docked one star as the customer service has been a little bit unresponsive. I did not understand the online portal for making debit card deposits and I queried why they weren't being processed. I eventually called up after receiving no response and resolved the issue, but it was more effort than it needed to be. Reviewed on: 5th July 2021

Great to have the Capital Credit Union as an ethical bank and so reliable & responsive

Being a Co-op I know my money is safe because its not at the whim of ruthless profit motivated investers or globilisation. I've saved for a number of years, mainly in order to buy my next car, and now I have an emergency fund to keep me out of debt Reviewed on: 5th July 2021

Amazing Service

Extremely knowledgeable and helpful staff. I have only used the service for savings so far and have found the processes easy to follow - 1st class service. Reviewed on: 5th July 2021

Ethical banking

Great online banking with ethical and inclusive values Reviewed on: 4th July 2021

Saving at long last

Capital Credit Union helped me reach a long lived dream to save money for my retirement Reviewed on: 4th July 2021

saving for the many

Straight from your salary to a saving account. Simples ! Reviewed on: 4th July 2021

All the time

Very helpful and always pleasant on the phone have been with them for years and can't fault them Reviewed on: 4th July 2021

Always very helpful

Nothing else to say and won’t be compelled to do so. Reviewed on: 4th July 2021

Do you have a different Capital Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Capital Credit Union has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub