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Carrot Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.54 (46 reviews)

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1.38

Based on 46 reviews, last reviewed 19th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

74%

Latest highest rating:

4

great low price insurance as a student this seems to be a great insurance company at very reasonable prices Reviewed on: 24th August 2020

Latest lowest rating:

1

Further update from this absolute joke of a company. Further update from this absolute joke of a company. Evidently somebody behind a computer screen 400 miles away knows a road better than someone with ... Read more Reviewed on: 19th March 2024

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About this product

Car insurance premiums can become costly depending on your driving history among other factors. Telematics policies are designed to lower the cost of your premium by tracking aspects of your driving, but how well do they actually shape up? We collect Carrot car insurance reviews to help you make an informed decision about your next provider.

Carrot Insurance was launched in 2012, with the goal of encouraging safer driving with the use of rewards. By installing a telematics box into your vehicle, Carrot can monitor factors like speed and reckless behaviour in order to score your driving. For those scoring higher, weekly rewards are available to claim.

If you’re looking to be rewarded for your safe driving, read our Carrot Insurance car insurance reviews. Policies such as this are ideal for learners, new drivers and even more experienced drivers. If this sounds like you, read our reviews today. Find out if the rewards provided are of value, and how accurate policyholders believe the telematics are at scoring their driving.

Have you had a policy with Carrot Insurance? Whether good or bad, share your experience with our Smart Money People community. How did you find the telematics included with this policy? Did you feel like Carrot scored your driving fairly? Did you redeem many rewards, and were they of value to you? Did you have to make a claim, and if so, how well was it handled? Leave an honest Carrot car insurance review today. Together, we can help people like you make better decisions.

Carrot Insurance Car Insurance reviews (46)

Review of the Carrot Insurance, Car Insurance:

student/new driver insurance

this seems to be a great insurance provider for new or student drivers at a reasonable price Reviewed on: 24th August 2020

Crooks, thieves, not to be trusted

Worst company ever negative rating, cancel insurance for nothing currently neing investigated check out other companies this is a defaqto 2 star rated policy u wouldnt pay alot of money to stay in a 2 star hotel. Their policy are their to rip off drivers and they can't even show u the driving history, told me my son had neen driving erratically when car has been sitting in a garage for 3 weeks waiting for parts to be repaired. Do urself a favour if ur happy to be taken for a mug and get it hard working money taken from u go with carrot, or pay another company a little more to get a great service Reviewed on: 30th November 2017

Not happy.

First year of driving in 2016 was brilliant, I loved that I was FREE and INDEPENDENT; oh no but wait, I had a 'big-brother' watching me.. I didn't mind I guess, I mean black box SHOULD make premiums go down.. instead, ended up getting a very negative score for the MORE TIMES I used my car, doesn't sound like Independence? Left after ONE Year, only thing good for them is the NCB. Second year another Insurance quoted me a LOT less with NO black box.. Lovely!! Carrot are not worth it. Find someone better. Reviewed on: 25th October 2017

Better Driver app is useless

Tried to contact them many times about my app not working and had no response. While connected via Bluetooth to my car I received good feedback on my driving in the 10-8.5 range (with 10 being the best score for a drive based on speed, braking etc). Despite achieving this all week my app would show me an overall score of -3.5 for my driving even though all my scores were high numbers. If you get two negative scores two weeks in a row you’re threatened with cancellation of your policy, which they did, and anytime I would contact them via phone I’d be on hold for 25 minutes because there’s hardly any advisors working. Not worth the hassle, I can see why they had the cheapest quote! Reviewed on: 25th September 2017

Poor service

I waited for over 2 hours for someone to answer my call. Only to be disconnected and having to wait another hour for someone else to answer. Much better experience with Marmalade insurance. Reviewed on: 16th August 2017

Easy, simple and fast service!

Whenever I need to get in contact with carrot everything is always done quickly and professionally and I am never left at the end of the call with unanswered questions. Very happy to of received service from them. Top marks :-) Reviewed on: 16th August 2017

Young driver policy

The over all price for my car and age atc is okay, still very expensive but a lot better than other for fully comprehensive, lovely customer service the only fault I have is with the app 'black box' it doesn't always accurately record your journey so you end up with a bad score sometimes for almost perfect driving which is a little annoying but it's not all the time but other than that good insurer! Reviewed on: 1st August 2017

Terrible service

Unreliable black box which gives odd scores and unreliable averages Reviewed on: 9th July 2017

Rubbish

Stay away from this insurance. Had nothing but trouble with the black box. Always playing up, loosing me money on my rewards and my miles would go up because the box says i had been somewere i hadnt. Bad customer service they say they will ring you back. Never do. Would never go with these again Reviewed on: 24th May 2017

Terrible - avoid

I don't believe anyone has had a policy with this organisation for a year. They just seem to cancel all policies and often due to black box errors. Taking out a policy with them is an expensive mistake Reviewed on: 5th April 2017

Waste of time/money

They cancel your insurance without notification (a few days after taking my money!) and I'm pretty sure this is illegal. When asking why it was cancelled the response was 'You didn't return the welcome pack' (Which I never received to begin with). Would definately not reccomend, as waste of money which I didn't even get back (not to mention I have a baby on the way, so much needed money...) Customer services were rude on the phone and didn't know how to answer my questions just with 'umms'... Also, by the time you pay the deposit etc. you may as well go without a telematics box. The company's way of reviewing your driving is useless... They keep tabs on where and when you go out. I have been with other telematics companies that do not do this. I recommend you go elsewhere for insurance to save future hassel. Reviewed on: 15th February 2017

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