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Collingwood: Car Insurance reviews

Name: Car Insurance
Rating: 4.89 (2913 reviews)

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4.88

Based on 2,913 reviews, last reviewed 16th Nov 2024

91% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Excellent website experience and assistance Excellent website experience and afterwards needing to correct a mistake made after the Policy issued given brilliant assistance to sort it out by Luk... Read more Reviewed on: 17th October 2024

Latest lowest rating:

1

Learner Driver Policy Hidden £40 charge:This is... Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you ha... Read more Reviewed on: 16th November 2024

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About this product

Collingwood provide insurance for learner drivers, taxi drivers and couriers.

New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance can be for annual or short-term cover and courier insurance cover is for food and parcel delivery drivers.

Collingwood’s car insurance reviews help you find out what it’s like to be a customer. If you’ve used Collingwood before, you can also leave a review and share your experience.

Collingwood Car Insurance reviews (2913)

Review of the Collingwood, Car Insurance:

Daughters 1st time learner policy

After having already phoned another recommended company a couple of times I had a recommendation to call Collingwood ! So made that call in advance of my daughters 17th Birthday, actually made several calls and finally settled with taking out a Collingwood insurance policy for a learner driver! I somehow ended up speaking to the same call handler on all of my calls, the lovely Georgia who's telephone manner was exceptional in every way, friendly, professional and knowledgeable and just made the whole experience very easy going ,friendly and down to earth from start to finish! Well done Georgia you made my struggle less of a struggle and I now have a happy daughter who was insured in time for her birthday. Reviewed on: 29th August 2023

Learner Driver Policy Hidden £40 charge:This is...

Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you have paid the annual policy insurance cost in total. It’s like paying for a meal at a restaurant and then having to slip them £40 to let you out afterwards - if a business did that to you, you’d just take it to the police as extortion wouldn’t you! When you buy the policy and navigate through online nowhere does it tell you what the extra charge is (you have to optionally select to open and read the “terms of business”) which literally no one does hence the other 1 star (but really 0 star) reviews. They could quite easily put the £40 charge ‘as-clear-as-day’ on the main page next to the ‘initial’ cost. We identified the insurance through compare the market, and if the quote had included the inevitable and unavoidable additional £40 it would not have been a competitive quote and we’d never have purchased the product. That’s deliberately misleading and acquires new business under false pretences. The positive reviews for this company have not considered at all this because they have not yet experienced the unscrupulous business practice. There are even 5 star reviews from some individuals then a subsequent 1 star (really 0 star) from that same person when they encounter the reality of this business model. Finally as for their comments on people’s reviews “unfortunately we don’t have the details….” - that’s idiotic no-one is putting their name, address, policy number and phone number on here! I have made a formal complaint to them, I’m sure others have too. Clearly from the other reviews all identifying the same issue they are well aware of the issue and the deliberate lack of transparency about additional hidden charges and therefore its patently a deliberate operational choice to act unethically. Don’t give unethical businesses your hard earned cash. Shop elsewhere. Remember GoCompare etc are a price guide not a final quote. Read reviews before you buy - I wish I had. I know you guys out there are smarter than me. Lesson learned. Reviewed on: 16th November 2024

Excellent website experience and assistance

Excellent website experience and afterwards needing to correct a mistake made after the Policy issued given brilliant assistance to sort it out by Luke on the telephone. Reviewed on: 17th October 2024

Reliable insurance company

Reliable, render amazing and good insurance policy. Reviewed on: 16th October 2024

incredible customer service and knowledge

I had to ring them to ask about my policy as I couldn’t see it on my account and the woman described what the issue was and helped me solve it by sending an email that contained my login details. Very lovely lady and very helpful. Reviewed on: 15th October 2024

Excellent and informative conversation with les to h...

Excellent and informative conversation with les to help renew learners insurance . Reviewed on: 15th October 2024

Polite and friendly staff

The staff member who picked up my call was extremely polite, and gave an excellent customer service. Also, very friendly and helpful in terms of sorting out any issues. Reviewed on: 15th October 2024

started my insurance very fast, cheap learners insur...

started my insurance very fast, cheap learners insurance. Always answered the phone when needed also very polite employees. Reviewed on: 15th October 2024

There a lovely company to work with always good and...

There a lovely company to work with always good and on point with advise can't thanks them for helping me these last 10 months Reviewed on: 15th October 2024

Great customer service and very helpful

I was happy with the information provided and answered all my questions to make sure I had the correct policy for my son. Reviewed on: 14th October 2024

Les was very helpful and polite and let me ask lots...

Les was very helpful and polite and let me ask lots of questions Reviewed on: 14th October 2024

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