Write a review

Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

View other Complete Cover Group products

4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

Read all reviews Write a review

About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Review Complete Cover Group: Insurance Broker now

Help others make smarter decisions by sharing your own experience.

Write a review

Complete Cover Group Insurance Broker reviews (439)

Good service

Very professional staff, they all matters with care. Reviewed on: 21st April 2017

friendly service

Im happy about insurance price and about service.Thank you Reviewed on: 21st April 2017

Why would i possibly need a title? And why is it a required* field?

helpful customer service guy but this is the first time i have had to prove who i am on car insurance (send copys of licence etc.) and it was a pain to get my no claims discount added to my policy.. I've had this policy less than a week and have spent more time on hold than any other company i have used in the past.. this is also the most expensive policy i have had to take in the last 6 years. summery; employees i have talked to are great!.. prices and processes suck.. Reviewed on: 21st April 2017

Could have done better

Overall the experience was not too bad, I think that I was left on hold for too long without someone coming back and letting me know what was happening. Customer Service could have been a bit better but I think it was basic for what we can expect from today's agents. Reviewed on: 20th April 2017

Reply from Complete Cover Group Hello Julia. Thank you for your feedback it's important to us. I have raised your concerns with our customers service manager who will investigate. Our customer Journey is important to us. Regards Samantha. Complete Cover Group. Response date: 21st April 2017

stressful...please don't go with this insurer

All I have is nothing but problems with this insurer BROKER! They are thieves! There rude and they really dont try there best getting you a really good quote. I got a newer car...not the newest just newer and they was trying to charge me just under £400 a month! i was outraged and asked would i be able to pay out and claim my 1 year no claims and they have said no! please dont not go with this insurer. I dont even think these other reviews are real as i also know someone who is with them and have nothing but trouble! Im going to log in a complaint to the ombudsman. Im going to put this insurer on my social sites so people are aware not to go with these people because they will rip you off. Scammers! If i could give them no stars i would. This company needs to get shut down! I'm going to hand all these complaints to the BBC programme 'scammed' or 'don't get done get dom' so they get named and shamed! Reviewed on: 20th April 2017

Reply from Complete Cover Group Hello Robyn. Thank you for your feedback it's important to us. I have raised your comments with our complaints team who will investigate your concerns and contact you direct. Regards Complete Cover Group. Response date: 21st April 2017

Very helpful and poite

They put your mind at ease and nothing is to much trouble Reviewed on: 20th April 2017

It's OK

Will try to meet competitors deals and keep you as a cus to merge the only thing I find that let's them down is the waiting time to get throughold on a call and some of the staff don't do what your asking them to or what they are telling you they have done for instance I spoke to 3 advisors asking for my documents each said they had emailed theme but never received the 4 call the girl did everything for me while I was on the phone and was very attentive to my needs so depends who anewels your call . Reviewed on: 20th April 2017

Reply from Complete Cover Group Hello Amy. Thank you for your feedback. All feedback is important to us. I have raised your concerns with the customer service manager who will investigate . Regards Complete Cover Group. Response date: 21st April 2017

The lady was polite and nice but not helpful

I am being charged an extra £115 which I was not told about and I am paying an extra £11 for an added on driver so y an extra premium. When I asked and mentioned I was unaware of this amount and was not made clear to me and to check ur telephone recordings and she said I will hear from the complaints department. Reviewed on: 19th April 2017

Reply from Complete Cover Group Hello Samia . Thank you your feedback is important to us. I have forwarded your comments to our customer service manager to investigate. Regards Complete Cover Group. Response date: 21st April 2017

Excellent customer service

I have been with this company for one year and rolling on to my second year, very fair prices and exceptional customer service!! Reviewed on: 19th April 2017

Payment date

Couldn't move my payment date from the 14/15th to the 1st of the month(when most people have Direct debits set up for) which is a bit annoying more than anything but apart from that a generally good service. Reviewed on: 18th April 2017

Reply from Complete Cover Group Hello Andrew. Thank you for your feedback it's important to us. Following your comments I raised your concerns with our customer service manager. I have been advised you have now been contacted and your issued have been resolved. Regards Complete Cover Group. Response date: 21st April 2017

Review Complete Cover Group: Insurance Broker now

Help others make smarter decisions by sharing your own experience.

Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Complete Cover Group: Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Complete Cover Group: Insurance Broker now

Complete Cover Group Insurance Broker reviews (439)

Good service

friendly service

Why would i possibly need a title? And why is it a required* field?

Could have done better

stressful...please don't go with this insurer

Very helpful and poite

It's OK

The lady was polite and nice but not helpful

Excellent customer service

Payment date

Review Complete Cover Group: Insurance Broker now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024