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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2381 reviews)

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4.83

Based on 2,381 reviews, last reviewed 28th Feb 2025

9800% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Top notch account Top notch account with fab customer service and a great time saving product Reviewed on: 28th February 2025

Latest lowest rating:

2

I was happy with counting up until we got scammed ju... I was happy with counting up until we got scammed just before Christmas 2024,it took far to long to reinstall the acct and still do not have a new Bus... Read more Reviewed on: 17th February 2025

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Countingup Business Account reviews (2381)

Review of the Countingup, Business Account:

Beware Small Business Owners Countingup’s Actions...

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Reviewed on: 28th November 2024

Reply from Countingup Hello Folasade, We understand how frustrating and upsetting this situation is for you, and we’re truly sorry for any distress this has caused. Please know we take your concerns seriously and are committed to resolving this matter as quickly as possible. We strive to handle requests with the highest level of care and efficiency and apologise that you do not feel this has been the case in this instance. We are required to continuously monitor customer accounts to comply with industry regulations. Occasionally we may find that an account, or application, does not meet our internal review criteria and/or those set by our regulators. In these cases we do need to close an account, it's never a decision taken lightly. I can see that the team were in contact with you during this process and have also sent you further messages. If you ever need us in the future, please don’t hesitate to get in touch by sending us a message in the app or by contacting "[email protected]", we will get back to you as soon as we can! Response date: 8th January 2025

Top notch account

Top notch account with fab customer service and a great time saving product Reviewed on: 28th February 2025

Reply from Countingup Hello, thanks for taking the time to leave us a review! We’re so happy that you’ve had a positive experience with your recent communication with us. We’re here to make it easier for you to run your business - so any time you need us, just get in touch by messaging us in-app. Enjoy your week! Response date: 3rd March 2025

Very happy with the App and the ease on how I manage...

Very happy with the App and the ease on how I manage my finances. Reviewed on: 27th February 2025

Reply from Countingup Hi Robin, thanks for the lovely feedback! We’re so glad you chose us for your business current account - keeping our customers safe is our #1 priority. If you need us in the future or want to check if it’s us contacting you, send us a message in the app at any time. Enjoy your weekend! Response date: 28th February 2025

Excellent App - Easy to navigate!

The Counting up App is very easy to navigate which is most important for my daily business banking. I have also recently been able to apply for small buisness loan through the App and been accepted, so very pleased. Reviewed on: 19th February 2025

Reply from Countingup Hi Kiana, you’ve made our day! We’re so glad you’re enjoying Countingup. We’re on a mission to make our app the best it can be for small business owners like you. If you have any suggestions or other thoughts, you can let us know by sending us a message in the app. Have a lovely evening! Response date: 20th February 2025

The Perfect Solution for Business Banking!

Countingup is an excellent business banking solution! It’s easy to use, saves time with automated bookkeeping, and makes managing finances effortless. Highly recommend for any business! Reviewed on: 19th February 2025

Reply from Countingup Hi there, thank you so much for taking the time to write such a lovely review Response date: 19th February 2025

So far the experience has been very good on Countingup.

So far the experience has been very good on Countingup. only there are fewer tools are hard to get tools like car finance as description. Reviewed on: 19th February 2025

Reply from Countingup Hi Sylvester Lovely reviews from our lovely customers mean the world to us! We really appreciate you taking the time to leave us a review and we’re so happy to hear you’re enjoying Countingup so far. If you need any help with catagorising your transactions, please reach out to the support team via your in-app secure messaging service. The team will be happy to help Response date: 19th February 2025

Ease of banking with immediate credits and debits ma...

Ease of banking with immediate credits and debits make it easy for day to day business banking Reviewed on: 18th February 2025

Reply from Countingup Hi, you’ve made our day! We’re so glad you’re enjoying Countingup. We’re on a mission to make our app the best it can be for small business owners like you. If you have any suggestions or other thoughts, you can let us know by sending us a message in the app. Have a lovely week Response date: 19th February 2025

I have Countingup account for five years and I’m ver...

I have Countingup account for five years and I’m very satisfied with services Reviewed on: 18th February 2025

Reply from Countingup Hi Matei We LOVE that you have had 5 happy years with us. We hope to keep providing you with our services for many more! If you need us, please do not hesitate to reach out to the team via your in-app secure messaging service. Response date: 19th February 2025

Professional, trustful, best service

Professional, trustful, best service Reviewed on: 18th February 2025

Reply from Countingup Hi Lucian, thanks for taking the time to leave us a lovely review Response date: 19th February 2025

Good and bad

In some ways Counting Up has a nice interface, but it can be glitchy too. E.g. going back through past payments and the screen can jump about a bit. My accountant also doesn't like that it doesn't link with QuickBooks. Reviewed on: 18th February 2025

Reply from Countingup Hi Daryl Response date: 19th February 2025

I have been working with you for 3-4 years now and I...

I have been working with you for 3-4 years now and I am quite satisfied. Reviewed on: 18th February 2025

Reply from Countingup Hi Plamen It's great to hear that after all of these years you still love your Countingup account. Heres to many more years to come Response date: 19th February 2025

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