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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2298 reviews)

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4.84

Based on 2,298 reviews, last reviewed 29th Jan 2025

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Countingup is a great banking and accounting app for... Countingup is a great banking and accounting app for small businesses, making invoicing and expense tracking easy and efficient. A simple and time-sav... Read more Reviewed on: 29th January 2025

Latest lowest rating:

1

Beware Small Business Owners Countingup’s Actions... Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking wi... Read more Reviewed on: 28th November 2024

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About this product

Countingup Business Account reviews (2298)

Review of the Countingup, Business Account:

Countingup is a great banking and accounting app for...

Countingup is a great banking and accounting app for small businesses, making invoicing and expense tracking easy and efficient. A simple and time-saving solution! Reviewed on: 29th January 2025

Reply from Countingup Hello Lucy, Welcome to Countingup! We are so glad that you chose us as your business account provider and enjoying our built-in accounting features. It's also great to hear that you are enjoying the service so far. Response date: 29th January 2025

Good simple business banking.

Good simple business banking. Easy to use. Reviewed on: 13th January 2025

Reply from Countingup Hi Andy, thanks for sharing your experience. We’re so happy that you’re enjoying your new business current account so far. We have lots planned so keep an eye on your inbox and our social media pages for updates Response date: 14th January 2025

Excellent for SME, and all under one roof

Excellent for SME, and all under one roof Reviewed on: 13th January 2025

Reply from Countingup Hi Alan, thank you so much for this lovely review Response date: 14th January 2025

I am very satisfied with this bank, I sincerely hope...

I am very satisfied with this bank, I sincerely hope it continues Reviewed on: 13th January 2025

Reply from Countingup Hi Mihaita, This 5-star review absolutely made our day, thank you Response date: 14th January 2025

It’s easy, good and good for business and personal a...

It’s easy, good and good for business and personal account Reviewed on: 13th January 2025

Reply from Countingup Hi Naveed, thank you for leaving this lovely review Response date: 14th January 2025

Beware Small Business Owners Countingup’s Actions...

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Reviewed on: 28th November 2024

Reply from Countingup Hello Folasade, We understand how frustrating and upsetting this situation is for you, and we’re truly sorry for any distress this has caused. Please know we take your concerns seriously and are committed to resolving this matter as quickly as possible. We strive to handle requests with the highest level of care and efficiency and apologise that you do not feel this has been the case in this instance. We are required to continuously monitor customer accounts to comply with industry regulations. Occasionally we may find that an account, or application, does not meet our internal review criteria and/or those set by our regulators. In these cases we do need to close an account, it's never a decision taken lightly. I can see that the team were in contact with you during this process and have also sent you further messages. If you ever need us in the future, please don’t hesitate to get in touch by sending us a message in the app or by contacting "[email protected]", we will get back to you as soon as we can! Response date: 8th January 2025

I have been paid for my first month work and transfe...

I have been paid for my first month work and transferred fund to my own current bank they suspended the payment and asked me questions that no bank ever asked taking 24 hours to repond emails and chat every time they asking something else and takes another day! What an embarrassment and shame if I didn’t get letter from post would have never opened with them absolutely joke account on hold still and can’t transfer my money . Reviewed on: 1st October 2024

Reply from Countingup Hi Azem, Thank you for taking the time to share your experience. We know it’s far from ideal when things like this happen. The suspension you’ve mentioned is usually due to internal processes that we have in place to comply with regulatory requirements. While these checks may sometimes seem abrupt, they’re needed to keep all our customers safe. Delays or interruptions with payments can be frustrating but we’re here to help and make sure this is resolved quickly. Please contact us by messaging us in-app or by emailing [email protected] so we can take a closer look at your case and pass it on to the appropriate team. Speak soon. Response date: 24th October 2024

I strongly advise against using Countingup for your...

I strongly advise against using Countingup for your business banking needs. While I understand that financial institutions have legal and regulatory obligations, the manner in which Countingup has handled my situation is unacceptable and falls short of the standards expected from a reputable financial service provider. In traditional business banking, clients are assigned a dedicated relationship manager who works closely with them to address any concerns or issues that may arise. This personalised approach ensures that problems are resolved efficiently and professionally, minimising the risk of abrupt account suspensions or closures. Countingup's actions demonstrate a clear lack of such a customer-centric approach. The tone of their emails is cold, robotic, and devoid of empathy, which is highly inappropriate and detrimental to maintaining a healthy relationship with clients. Instead of fostering trust and understanding, their communication style only serves to alienate and frustrate customers who have entrusted them with their financial matters. Moreover, Countingup's demand for personal bank statements and emails from clients and suppliers is a serious breach of privacy and raises concerns about the security of sensitive data. The extent of data requested is not proportionate to the situation at hand, and clients have the right to know exactly how their personal information will be handled, stored, and protected. The uncertainty surrounding the extent to which these statements and emails will be used and shared is deeply troubling and erodes the confidence that clients place in this institution. Furthermore, suspending accounts without prior investigation is an accusatory act that presumes guilt without due process. Requesting emails from clients and suppliers without their explicit consent is also a violation of their privacy rights. These third parties may not want their details shared with Countingup, and it is unethical to pressurise clients into disclosing such information without proper authorisation from all parties involved. To make matters worse, Countingup's insistence on conducting these sensitive exchanges over unsecured email channels demonstrates a blatant disregard for data security. Requesting personal bank statements and emails containing confidential information to be sent via unencrypted email is an unacceptable practise that leaves clients and their associates vulnerable to potential data breaches and unauthorised access. In light of these issues, I strongly believe that Countingup's practises are unacceptable and fall far short of the standards set by traditional business banking institutions. Their actions have severely damaged the relationship between the bank and its clients, and it is imperative that they re-evaluate their approach to customer service, data security, and communication methods. I urge potential clients to carefully consider the risks associated with entrusting their financial matters to Countingup. Instead, seek out alternative banking solutions that prioritise your needs, respect the privacy of all stakeholders, and maintain the highest standards of data security. Reviewed on: 21st June 2024

Reply from Countingup Hi Salomon, Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK. As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations. It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone. This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders. These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then. We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately. We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently. Response date: 17th September 2024

Very prompt with their responses via e mail

Very prompt with their responses via e mail Reviewed on: 19th March 2024

Reply from Countingup Hi Dan It's great to hear that you have been enjoying our services so far. Since your review, we have launched a more secure way of getting in contact, in-app secure messaging! This is not a live chat. However, this method of contact always ensures that you know you are speaking to the support team. We are always working on new features to make running a business as easy as possible for our customers, and cannot wait for you to see whats in store next! Response date: 17th September 2024

Love using Counting up.

Love using Counting up. Support is always helpful and quick to respond. Makes my life easier. Reviewed on: 15th February 2024

Reply from Countingup Hi Thank you for leaving such a great review! Since your review, we have launched an even quicker way to contact the support team- in-app secure messaging! This is not a live chat. However, this is the safest and most secure way in knowing you are speaking to us in order to protect our customers. If you need us in the future, please do not hesitate to start up a chat. Response date: 17th September 2024

Simply Efficient

It was easy to open the CountingUp account and it is simply to use day in day out. Reviewed on: 27th September 2023

Reply from Countingup Hi Martin Thank you for leaving us such a lovely review. We hope that you are still enjoying all of the features that Countingup have to offer and cannot wait for you to see what we have in store for you next!!! If you ever need us, please drop us an in-app secure message and we will be with you as quickly as possible Response date: 17th September 2024

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