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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2336 reviews)

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4.84

Based on 2,336 reviews, last reviewed 6th Feb 2025

5700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

Costs names Some descriptions of how to classify the costs (naming them) were not very clear, overall service improved last 2 years Reviewed on: 6th February 2025

Latest lowest rating:

1

I cannot pay in a commission cheque because no post... I cannot pay in a commission cheque because no post office branches have the right envelopes. I have sent several emails about this and received no r... Read more Reviewed on: 3rd February 2025

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About this product

Countingup Business Account reviews (2336)

Review of the Countingup, Business Account:

The future of business banking

I've banked with CountingUp for two years now, and the whole experience of business banking with them is a joy. I'd prefer business cards to not be classed as 'prepaid', that's the only con that I can think of really, hence the reason for 4 stars instead of 5. However, the app, the process of taking payments, adding receipts to payments on the fly, and linking directly to your accountant, make CountingUp now essential and advantageous for my business. Highly recommend. Reviewed on: 22nd January 2021

a good experience

Have been with CUP for 12 months + and its been a good experience so far Reviewed on: 3rd February 2025

Reply from Countingup Hello David, Thanks for sharing your experience! We really do have the best customers Response date: 3rd February 2025

I’ve been counting up for nearly 5 or 6 years and it...

I’ve been counting up for nearly 5 or 6 years and it’s been very prolific and nonchalant dealing with the set up has a business! Reviewed on: 3rd February 2025

Reply from Countingup Hi Ekow, we’re so happy that you’re enjoying your account and the app features Response date: 3rd February 2025

easy to use software

easy to use software, support from the team is great. Reviewed on: 3rd February 2025

Reply from Countingup Hi Eugene, thanks for taking the time to leave us a review Response date: 3rd February 2025

To long to wait for customer service, cost is to muc...

To long to wait for customer service, cost is to much, we spending over 30£ month Reviewed on: 3rd February 2025

Reply from Countingup Hello Martin, Thank you for sharing your feedback. We’re sorry to hear that you’ve experienced delays with customer service and that you’re finding the cost too high. We completely understand that when you need support, getting a quick response is crucial, and we’re actively working on improving our response times to better serve our customers. Regarding the cost, we aim to provide a business account service that includes features like automated bookkeeping, invoicing, and expense management, but we understand that every business has different financial needs. We truly appreciate your feedback, and we’ll be sure to pass it on to our team as we continue to refine our services. If there’s anything specific we can assist you with right now, please don’t hesitate to reach out through our secure in-app messaging, and we’ll do our best to help. We appreciate your business and value your input. Response date: 3rd February 2025

Everything is clear and transparent exactly what yo...

Everything is clear and transparent exactly what you need Reviewed on: 3rd February 2025

Reply from Countingup Hi Collin, thanks for taking the time to leave us a lovely review Response date: 3rd February 2025

They do it all for you!

Very helpful when starting out. As a new business owner, any and all assistance with setup, deadline dates and taxes etc is appreciated and Countingup provide everything you need for you. As well as invoices are incredibly easy to send across and get paid too so the amount of admin they save is incredible! Reviewed on: 3rd February 2025

Reply from Countingup Hi Hasan, thanks so much for your feedback! We’re so happy to hear that Countingup is helping you run your business. We have so much more planned, keep your eyes peeled! Thank you again for the love and support ❤️ Got a question? Message us in the app and we’ll get back to you soon. Have a lovely day Response date: 3rd February 2025

Totally happy with Counting up.

Totally happy with Counting up. Great business account app. Have used it for the last 5 years. I highly recommend them. Reviewed on: 3rd February 2025

Reply from Countingup Thank you for leaving such a glowing review Norman Response date: 3rd February 2025

Outstanding Service provider

Had an account for 3 years and in that time I’ve found the customer service excellent. Everyone has been helpful and prompt in responding.the app is so easy to use even for this technophobe. Reviewed on: 3rd February 2025

Reply from Countingup Hello Gary, Thank you for taking the time to leave us a review Response date: 3rd February 2025

Countingup is a great banking and accounting app for...

Countingup is a great banking and accounting app for small businesses, making invoicing and expense tracking easy and efficient. A simple and time-saving solution! Reviewed on: 29th January 2025

Reply from Countingup Hello Lucy, Welcome to Countingup! We are so glad that you chose us as your business account provider and enjoying our built-in accounting features. It's also great to hear that you are enjoying the service so far. Response date: 29th January 2025

Business self assessment made easy.

Ease of use, accountant access and end of year. Reviewed on: 22nd January 2025

Reply from Countingup Hello James, We are so glad that you chose us as your business account provider and cannot wait for you to try out all our features, including our built-in accounting features. It's great to hear that you are enjoying the service so far. Response date: 22nd January 2025

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