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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2293 reviews)

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4.84

Based on 2,293 reviews, last reviewed 15th Jan 2025

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

I've been using CountingUp for a number of years now. I've been using CountingUp for a number of years now. When I first starting using CountingUp it was with the intention of using it as a smaller banki... Read more Reviewed on: 15th January 2025

Latest lowest rating:

1

Beware Small Business Owners Countingup’s Actions... Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking wi... Read more Reviewed on: 28th November 2024

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About this product

Countingup Business Account reviews (2293)

Review of the Countingup, Business Account:

Beware Small Business Owners Countingup’s Actions...

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Reviewed on: 28th November 2024

Reply from Countingup Hello Folasade, We understand how frustrating and upsetting this situation is for you, and we’re truly sorry for any distress this has caused. Please know we take your concerns seriously and are committed to resolving this matter as quickly as possible. We strive to handle requests with the highest level of care and efficiency and apologise that you do not feel this has been the case in this instance. We are required to continuously monitor customer accounts to comply with industry regulations. Occasionally we may find that an account, or application, does not meet our internal review criteria and/or those set by our regulators. In these cases we do need to close an account, it's never a decision taken lightly. I can see that the team were in contact with you during this process and have also sent you further messages. If you ever need us in the future, please don’t hesitate to get in touch by sending us a message in the app or by contacting "[email protected]", we will get back to you as soon as we can! Response date: 8th January 2025

Not as it seems

Promises more than it delivers it seems Reviewed on: 10th April 2023

Vote

Great service and easy app to handle all financial requirements Reviewed on: 10th April 2023

10

I recommend counting up because of they are very easy to open the account. Reviewed on: 9th April 2023

good bank

very good and effcient bank very helpful and the app is very good Reviewed on: 8th April 2023

Exceptional

My experience with the bank had been exceptional and rewarding Reviewed on: 8th April 2023

Great Business Banking

I've been with Counting Up for over 5 years and I have been very happy with their prompt support and many upgrades. I wouldn't hesitate to recommend Counting Up Reviewed on: 8th April 2023

Easy, efficient, trustworthy banking

I have had excellent service from counting up. Counting up takes all the stress out of banking. All my needs are catered for. Reviewed on: 8th April 2023

the best!!!

Highly recommended! easy to use, no bureaucracy! Reviewed on: 7th April 2023

Excellent banking

it's being an amazing experience with counting up so far. Reviewed on: 7th April 2023

Sum-up business account works well

Very simple and secure to set-up and use. Reviewed on: 7th April 2023

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