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CoverCloud: Gadget Insurance reviews

4.67
Based on 180 reviews, last reviewed 24th Aug 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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See only 5 star reviews
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8%
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2 star
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5%

Latest highest rating:

5

When I explained I was blind they assisted me to get... When I explained I was blind they assisted me to get my documentation for the gadgets uploaded onto their systems and this customer service was just f... Read more Reviewed on: 24th August 2024
Christopher huby's avatar
Christopher huby

Latest lowest rating:

1

Very disappointed I would not recommend this company. I have been with them for a good few years now and had recommended them previously. However last year I got a new ... Read more Reviewed on: 14th November 2022
Nicole Gracie's avatar
Nicole Gracie

About this product

At Smart Money People, we collect CoverCloud Gadget Insurance reviews from customers like you. If you're thinking of getting CoverCloud Gadget Insurance check out our reviews, or if you're an existing CoverCloud customer - please share your experiences with our community in order to help out others!

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CoverCloud Gadget Insurance reviews (180)

Best value quote

5
Not only were they the cheapest quote (it was cheaper to buy elite cover with CoverCloud than basic cover from may other sites) but the sign up was easy, and their policy documents are in plain English rather than legalese. Reviewed on: 22nd August 2020

Excellent Cover

5
Excellent cover from an excellent company. This is my third year of insuring with them and I feel very confident with their coverage of my iPhone. Reviewed on: 19th August 2020

Very easy, clear and helpful!

5
I found the process of insuring my laptop extremely easy, helpful and clear. The policy was clearly set out for me and each step I was guided. I found it a really great website to use and I recommend to anyone looking to insure something! Reviewed on: 18th August 2020

Very Helpful

5
Really helpful & quick responses. Reviewed on: 18th August 2020

First class customer service

5
Friendly and professional advice Reviewed on: 27th July 2020

Very helpful fast at sorting things out

5
Lovely lady emailed me back near enough straight away about changing the date the come came out as my pay date changed was sorted out straight away by an actual person thankyou Reviewed on: 22nd July 2020

Very efficient

5
Very efficient and professional customer service team and good value insurance Reviewed on: 21st July 2020

2nd hand replacements!!

1
After proving I own and use the phone, I am waiting for it to be collected, as they have no local repairs, fair enough! But if the phone is unrepairable-guess what they just told me I get a used replacement! Do not buy this insurance! They will happily look for a reason to not insure u, the staff on the phone, were very aware that their insurance was terrible, one girls chuckled that's yes that's the cover! Reviewed on: 9th April 2019

Not interested when you make a claim

1
Took out gold insurance with £50:excess but when we tried to make a claim which would have been £100 after the excess they made out we had taken out basic insurance - luckily this claim was not for a lot of money but if it had been a hospital visit or something more expensive we would have been left with a big bill to pay - we will choose more carefully which insurance we pick in the future. Reviewed on: 21st December 2018

TERRIBLE

1
Sent my phone away to have a screen replaced - pretty standard for a phone insurance company, the phone was out of my possession for two weeks, where I was then told my phone exterior would be changed to a gold colour rather than the rose gold colour I had specifically chosen, unless of course I wanted to wait a further 2 weeks for rose gold parts. I received my phone today after it being with the company for 19 days. I wish this was the end of my nightmare but unfortunately the phone has now been returned to me with a broke microphone, so no one at all can hear me ( a problem that was not there when I sent the phone for repair). This company are a total scam and I am awaiting information with regards to how they will now approach this issue, wondering if they will take responsibility. I am genuinely disgusted and wish I had have paid a bit more for a reliable insurance company. Reviewed on: 12th June 2017

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