Dishonest business model built on misleading customers

Dishonest business, My bike was insured through CoverCloud (an Acumen Insurance brand) & White horse Insurance. Both will say anything in order to refuse to pay claims on technicalities, despite being pointed to evidence of theft, damages and past rulings Read more

Dishonest business, My bike was insured through CoverCloud (an Acumen Insurance brand) & White horse Insurance. Both will say anything in order to refuse to pay claims on technicalities, despite being pointed to evidence of theft, damages and past rulings of the Ombudsman.

Be prepared for a dragged out (5 month+ and counting) process where the insurer will waste your time, require all sorts of statements & reports before finally rejecting your claim and referring you to the Ombudsman for a genuine claim. In any case, do not let them bully you. Fight back - do go to the Ombudsman as they will do the right thing and can even award interest on the unpaid claim.

Reviewed on 6th September 2022

K A

Horrendous - AVOID

CoverCloud increased my excess on my phone insurance policy without informing me. When I claimed on the policy they took 24-48 hours to respond to each email. They asked for information in tiny pieces that necessitated me contacting my previous insurer on Read more

CoverCloud increased my excess on my phone insurance policy without informing me. When I claimed on the policy they took 24-48 hours to respond to each email. They asked for information in tiny pieces that necessitated me contacting my previous insurer on multiple occasions. This was just to delay time. They lied about what was covered by my policy and tried to tell me I did not have a valid claim. They purposefully delayed claim resolution and are utterly horrendous. They still haven't said why they changed my excess without telling me first

Reviewed on 11th March 2022

Isobel Pilkington

Rubbish

Unethical and trying to gaslight its customers

Reviewed on 25th January 2022

Ginny Wan

lost for words

sent my phone to be fixed under a warranty with the people covercloud use only for them to damage my phone and then charge me money to have the phone sent back to them. Trying to state my phone had been damaged in transit which it wasnt and was proven, an Read more

sent my phone to be fixed under a warranty with the people covercloud use only for them to damage my phone and then charge me money to have the phone sent back to them. Trying to state my phone had been damaged in transit which it wasnt and was proven, and i have accidental damage, so if the phone was damaged obviously i would have taken that route and not the warranty process, they have not been helpful at all i am now taking SBS (whom covercloud pass your claim on to) to the obudsman as ive been treated unfairly and they DAMAGED my phone. Also sent me a renewal via email, didnt send it 30 days before renewal - as i have kept all emails and didnt inform me of the changes to the cover now have upted the excess to 75 and have lowered the insurance monthly direct debit. I would have liked to have been informed of this before auto renewal which i was not. NOT using this company anymore as they only care about the money and NOT what SBS do to the phone.

Reviewed on 3rd August 2021

sean duffy

Best insurance provider

Best service ever !!! You can not find similar company.

Reviewed on 17th September 2020

Thomas G

CoverCloud to the rescue!

I really like the way CoverCloud keeps me informed about the progress of my claim. I'm not having to wait to hear that it's being felt with and the online claim process is super easy to follow.

Reviewed on 17th September 2020

Dawn Allen

Good

I've just recently signed up for Cover Cloud, the moment I opened there page I knew I was at the right place and the whole signup process was very easy and user friendly. Am staying for long.

Reviewed on 16th September 2020

Chiutsi

Good

I've just recently signed up for Cover Cloud, the moment I opened there page I knew I was at the right place and the whole signup process was very easy and user friendly. Am staying for long.

Reviewed on 16th September 2020

Chiutsi

Easy and quick

Every time I have had an accident They have been super fast and helpful.

Reviewed on 16th September 2020

Alex

Great company!

The policy is comprehensive and easy to purchase. I received my documents within seconds and I am happy with the service I have recieved.

Reviewed on 15th September 2020

Georgina

Clear insurance policy

It's easy to compare their insurance policies. All items have clear descriptions.

Reviewed on 12th September 2020

Norbert

Quick to fix/replace

In just under 2 weeks they have dealt with my claim, looked at my phone and sent new phone out! Once the phone was with them the process was so quick. It took a while for them to pick up my query i submitted online but once i got through to them on the ph Read more

In just under 2 weeks they have dealt with my claim, looked at my phone and sent new phone out! Once the phone was with them the process was so quick. It took a while for them to pick up my query i submitted online but once i got through to them on the phone it was fine and everything was sorted ASAP! Thankyou :)

Reviewed on 9th September 2020

Alice

best phone insurance

can highly recommend this company, they a very good, they were very fast with the claim, very friendly staff . Great job guys.

Reviewed on 8th September 2020

Sandor Artur Imre

Very happy

Happy with my experience so far. Really easy to set up and fairly cheap too

Reviewed on 5th September 2020

Charley Kirkwood

Great price and covers everything I need

Great price for my gadget and brilliant easy to use site

Reviewed on 5th September 2020

Neenaw Patella

Brilliant!!

Good service

Reviewed on 5th September 2020

Amber

Satisfied customer

Helpful and intuitive customer care. clear and easy to read terms and conditions.

Reviewed on 3rd September 2020

Alfred

Simple and easy

Good value, simple and easy to use. Loyalty bonus for renewals! Great!

Reviewed on 1st September 2020

Eduarda T

Fantastic company with cover for even the newest iPhones

I must say that this company is the best i could find they even covered my newest iPhone from day one which most other company’s don’t do. The customer service is amazing and the costs are very good indeed. The only negative is that the web sight is not v Read more

I must say that this company is the best i could find they even covered my newest iPhone from day one which most other company’s don’t do. The customer service is amazing and the costs are very good indeed. The only negative is that the web sight is not very accessable for people like myself who are blind and therefore use screen readers such as jaws and voiceover. However a very good service overall.

Reviewed on 1st September 2020

Christopher huby

***JUST AMAZING***

Start to finish exceeded expectations, would recommend highly to all without any hesitation.

Reviewed on 31st August 2020

Zak