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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Superb company

Listen to all love you concerns and advised accordingly Reviewed on: 14th September 2023

Great cover, great price

The level of cover is good and their pre-existing illness cover is also extensive and good. Would recommend. Reviewed on: 14th September 2023

Always efficient and helpful

I have insured with Travel2Go for some years now. I have never had to make a claim but they have always been efficient and helpful to deal with. I am over 70 with minor medical problems and find their system easy to use and their rates competitive. Reviewed on: 14th September 2023

Fast fuss-free route to fabulous five-star cover

Good value policies, 3 choices of policy level, easy and well explained application process, including sensible health screening process. Clear instructions of how to claim and deal with emergencies abroad. Reviewed on: 14th September 2023

Dreams

Great value for our age group have used covered2go last year great price very helpful staff when you ring them Reviewed on: 14th September 2023

Professional & competitive

An excellent experience explaining all that the policy covered and their benefits in terms I could understand. & how to claim in case of a problem. Reviewed on: 14th September 2023

Good Value Insurance

I regularly use Covered2Go for my Annual Insurance cover and it continues to provide comprehensive cover at a competitive price. Reviewed on: 14th September 2023

Safe and Sound

Always been very happy when booking travel insurance with Covered2go Reviewed on: 13th September 2023

Always Happy to Recommend Covered to Go

My travel insurance with Covered to Go was quick and easy to organise online , and when I made a mistake , as I’m not brilliant on my iPad , I was able to ring for help and I it was sorted immediately. Thank you. Reviewed on: 13th September 2023

Simply the best!

Amazing travel insurance service - claiming is easy and they actually pay! Renewal reminders are very handy and not email overkill. Reviewed on: 13th September 2023

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